Tristy,
The object of the puzzle is to find the 'unique' ball out of the 12 balls shown. You have 3 chances to weigh the balls to find it. You place the balls on the pan and then weigh by pressing the middle button.
A gamer sent me this. It might help you.
SPOILER:
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I found it easiest to number the balls 1 through 12.
First Weighing
Place balls 1,2,3,4 on pan A and balls 5,6,7,8 on pan B. Weigh.
Second Weighing - when first weighing is balanced
Place balls 1,2,3 on pan A and ball 9,10,11 on pan B. Weigh.
Third Weighing - when first and second weighing are balanced
Place ball 12 on pan A and ball 1 on pan
B. Weigh.
If pan A heavier, ball 12 heavy. If pan A lighter, ball 12 light.
Third Weighing - when first weighing is balanced and second weighing pan A is heavier
Place ball 9 on pan A and ball 10 on pan B. Weigh.
If balanced, ball 11 light. If pan A heavier, ball 10 light. If pan A lighter, ball 9 light.
Third Weighing - when first weighing is balanced and second weighing pan A is lighter
Place ball 9 on pan A and ball 10 on pan B. Weigh.
If balanced, ball 11 heavy. If pan A heavier, ball 9 heavy. If pan A lighter, ball 10 heavy.
(That was the easy part)
Second Weighing - when first weighing pan A is heavier
Place balls 1,2,3,5 on pan A and balls 4,9,10,11 on pan B. Weigh.
Third Weighing - when first weighing pan A is heavier and second weighing is balanced.
Place ball 6 on pan A and ball 7 on pan B. Weigh.
If balanced, ball 8 light. If pan A heavier, ball 7 light. If pan A lighter, ball 6 light.
Third Weighing - when first weighing pan A is heavier and second weighing pan A is heavier.
Place ball 1 in pan A and ball 2 in pan B. Weigh.
If balanced, ball 3 heavy. If pan A heavier, ball 1 heavy. If pan A lighter, ball 2 heavy.
Third Weighing - when first weighing pan A is heavier and second weighing pan A is lighter.
Place ball 4 in pan A and ball 1 in pan B. Weigh.
If balanced, ball 5 light. If pan A heavier, ball 4 heavy. Pan A cannot be lighter.
Second Weighing - when pan A is lighter.
Place balls 1,2,3,5 in pan A and balls 4,9,10,11 in pan B. Weigh.
Third Weighing - when first weighing pan A is lighter and second weighing is balanced.
Place ball 6 in pan A and ball 7 in pan B. Weigh.
If balanced, ball 8 heavy. If pan A heavier, ball 6 heavy. If pan A lighter, ball 7 heavy.
Third Weighing - when first weighing pan A is lighter and second weighing pan A is heavier.
Place ball 4 in pan A and ball 1 in pan B. Weigh.
If balanced, ball 5 heavy. If pan A lighter, ball 4 light. Pan A cannot be heavier.
Third weighing - when first weighing pan A is lighter and second weighing pan A is lighter.
Place ball 1 in pan A and ball 2 in pan B. Weigh.
If balanced, ball 3 light. If pan A heavier, ball 2 light. If pan A lighter, ball 1 light.
(The obvious trick is the second weighing after an unbalanced first weighing.)
Good luck!