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ccleaner #1014718
05/16/15 12:53 PM
05/16/15 12:53 PM
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Chicago
oldbroad Offline OP
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Hi.

I have had CCleaner on my computers for years but have never actually used it because I it intimidates me. For instance, I just did "analyze" and a few of the things that show to be deleted are:

Applications: Office 2010
Windows Explorer: Recent Documents (Right clicked on this for details and it seems to be all of my documents???)
Multimedia: Adobe Flash Player
Multimedia: Microsoft Silverlight
Multimedia: Steam
Multimedia: Windows Media Center
Multimedia: Windows Media Player

If I hit "run cleaner" is it actually going to delete those programs or does it just clean something up within those programs?

Thanks.

Re: ccleaner [Re: oldbroad] #1014726
05/16/15 01:43 PM
05/16/15 01:43 PM
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Kiev, Ukraine
Iurii Offline
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It is a cleaner - not uninstaller. That means you can clear the list of 'recent documents', for example, not delete those documents themselves!

Re: ccleaner [Re: oldbroad] #1014731
05/16/15 01:59 PM
05/16/15 01:59 PM
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Thank you Iurii. This is why I have never actually used it though. It specifically says "delete". If it doesn't mean delete, it shouldn't say delete.

Re: ccleaner [Re: oldbroad] #1014740
05/16/15 03:03 PM
05/16/15 03:03 PM
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Also, with regard to the registry cleaner. I did a "scan for issues" and have 790 issues. Looking at them, I don't know if it is safe to "fix all issues" or not. I know I can do the backup before running it but I am still not comfortable to do this. Here is one example:

The Application referenced at: C:\Program Files (x86)\Telltale Games\Sam and Max - The Devil's Playhouse\SamMax304.exe could not be located. These references are often left behind after uninstalling software.

Solution: Delete the registry value.

What is this going to do? I am actually currently playing this game which is installed from a disc. If the registry value is deleted, will I be able to continue playing this game?

Re: ccleaner [Re: oldbroad] #1014754
05/16/15 05:05 PM
05/16/15 05:05 PM
Joined: Jun 2005
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Draclvr Offline
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I use CCleaner almost every week including scanning the registry for issues. It has never deleted anything I needed even from games I was playing. I know some people who run it every day before they shut their computer down.


Gardens put to bed for the winter. Time for some gaming!
Re: ccleaner [Re: oldbroad] #1014755
05/16/15 05:08 PM
05/16/15 05:08 PM
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Thank you Draclvr. I guess I should just do it. I'll never feel comfortable with it unless I try it and see what happens I guess.

Re: ccleaner [Re: oldbroad] #1014756
05/16/15 05:15 PM
05/16/15 05:15 PM
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Jenny100 Offline
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Quote:
The Application referenced at: C:\Program Files (x86)\Telltale Games\Sam and Max - The Devil's Playhouse\SamMax304.exe could not be located. These references are often left behind after uninstalling software.

Solution: Delete the registry value.

What is this going to do? I am actually currently playing this game which is installed from a disc. If the registry value is deleted, will I be able to continue playing this game?


If there's any doubt, wait until finishing the game before deleting the registry value.

It's possible that not running ccleaner as an Administrator prevents ccleaner from "seeing" the files. Try right-clicking the ccleaner file and choosing "Run As Administrator" and see if it comes up with different results.

Re: ccleaner [Re: oldbroad] #1014757
05/16/15 05:39 PM
05/16/15 05:39 PM
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Thank you Jenny100. I went ahead and did it (prior to reading your post) and the game does still play.

I am hoping that cleaning the registry helps me with a start up problem I am having: System_Service_Exception. My computer has been freezing up and requiring hard shut downs on start up. Twice I have had this blue screen but the first time it turned black before I could read what it said. Today I read it. I Googled the problem and one solution said to start with cleaning the registry. I am also going to run a full Malwarebytes scan maybe tonight or tomorrow.

The last time I had a problem during start up it seemed to have to do with an update I had been refusing. When I did the update, the problem stopped. There are no updates waiting to be approved now. In fact, this problem started a couple of days ago AFTER having 30 or so automatic Windows updates and also a Norton patch.

Re: ccleaner [Re: oldbroad] #1014773
05/16/15 08:03 PM
05/16/15 08:03 PM
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One site I checked said "System_Service_Exception" could be caused by bad graphics drivers. Do you know whether any of the Windows updates you installed had an update for your graphics driver (or some other driver)?

If you suspect one of the updates, you could try using System Restore to go back to before you did the updates and see if you still have the problem.

Or you could look at your list of updates and Google the name of the recent updates (KB number) and System_Service_Exception and see if any of them are known to cause issues. Of course that would be time-consuming since there were 30 of them.

Re: ccleaner [Re: oldbroad] #1014800
05/16/15 11:59 PM
05/16/15 11:59 PM
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The one day after doing the hard shut down my system did a (can't remember the name of it) to try to "fix" it and asked if I wanted to do a restore which I did and the updates were gone then, however, they came right back when I shut down that night. I did look at them and most of them were office updates. There wasn't anything about drivers.

I'll see what happens tomorrow when I turn the computer on. If I still have a problem I'll try something else.

Thank you Jenny.

Re: ccleaner [Re: oldbroad] #1014818
05/17/15 10:11 AM
05/17/15 10:11 AM
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Unfortunately, this didn't help. First attempt to start up crashed; second attempt made it to desktop then froze. Third time worked.

Re: ccleaner [Re: oldbroad] #1014820
05/17/15 10:27 AM
05/17/15 10:27 AM
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This could be a hardware problem. But have you run that full Malwarebytes scan yet?


Gardens put to bed for the winter. Time for some gaming!
Re: ccleaner [Re: oldbroad] #1014822
05/17/15 10:36 AM
05/17/15 10:36 AM
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No, not yet but I do have Malwarebytes Pro and don't really think that's the problem. Would kind of rather play my game today while I have the time....

Re: ccleaner [Re: oldbroad] #1014832
05/17/15 11:35 AM
05/17/15 11:35 AM
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But be SURE to run that scan ASAP after you're done gaming.


Gardens put to bed for the winter. Time for some gaming!
Re: ccleaner [Re: oldbroad] #1014847
05/17/15 12:46 PM
05/17/15 12:46 PM
Joined: Oct 2000
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southeast USA
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Originally Posted By: oldbroad
My computer has been freezing up and requiring hard shut downs on start up.

If the shutdowns are happening at startup, I'd suspect the power supply.

If shutdowns are happening at other times too, check the processor and graphics card temperatures.
If you don't already have software that displays temperatures, try ***Speccy***.
Speccy is made by the same people that use ccleaner.

Someone at ***Sevenforums*** had a System_Service_Exception problem that turned out to be due to his processor overheating. But you can see the process they went through narrowing down what the hardware problem was.

Re: ccleaner [Re: oldbroad] #1014912
05/17/15 05:45 PM
05/17/15 05:45 PM
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I suspect this too...


Gardens put to bed for the winter. Time for some gaming!
Re: ccleaner [Re: oldbroad] #1014914
05/17/15 06:08 PM
05/17/15 06:08 PM
Joined: Apr 2006
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So far I am only having the problem at start up. Once in a while I have received notice of "high disk usage" I think is what it has said. And also a couple of times there was some de-bugging thing on my desktop when I closed out of the internet before shutting down my computer.

I ran Speccy and these are the results:

Operating System
Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i7 930 @ 2.80GHz 51 °C
Bloomfield 45nm Technology
RAM
9.00GB Triple-Channel DDR3 @ 666MHz (9-9-9-24)
Motherboard
Dell Inc. 05DN3X (CPU 1) 46 °C
Graphics
DELL ST2320L (1920x1080@60Hz)
ATI Radeon HD 5800 Series (ATI) 46 °C
Storage
1397GB Seagate ST31500341AS (SATA) 49 °C
1397GB Seagate ST31500341AS (SATA) 43 °C
Optical Drives
HL-DT-ST DVD+-RW GH50N
HL-DT-ST DVDRWBD CH20N
Audio
Sound Blaster X-Fi Xtreme Audio

I don't know what is "normal". The computer has been on for approximately 8 hours now and I was playing a game for about 4 hours of that time if that has any bearing on anything.

When I first purchased the computer I had to have the power supply replaced before I could even use it. They (Dell) replaced it with a refurbished one in my brand new computer which did kind of tick me off.

Malwarebytes found nothing.

Last edited by oldbroad; 05/17/15 07:10 PM.
Re: ccleaner [Re: oldbroad] #1014932
05/17/15 08:08 PM
05/17/15 08:08 PM
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That all looks totally normal... and good that Malwarebytes found nothing.

If I would have to hazard a guess, I'd say your issues might be power supply related. My step-son had the same issues with Dell. After they replaced the brand new power supply with a refurb twice over a period of a couple of years and then it went down again, he said the heck with it and we built a new one from scratch. The power supply was proprietary to Dell, so you couldn't just replace it with what you wanted.


Gardens put to bed for the winter. Time for some gaming!
Re: ccleaner [Re: oldbroad] #1014936
05/17/15 08:43 PM
05/17/15 08:43 PM
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Thank you. A power supply doesn't seem as problematic as something else anyway. As I stated earlier in the thread, when I had this same problem some time back it seemed to be fixed by a program update. Was hoping for a similar easy fix. I'll have to see what happens.

Maybe, as Jenny suggested, I should Google all those updates for look-see. I so wish I had a "computer guy" (or gal)!

Re: ccleaner [Re: oldbroad] #1014937
05/17/15 08:54 PM
05/17/15 08:54 PM
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Don't we all, oldbroad! Or one who makes house calls...


Gardens put to bed for the winter. Time for some gaming!
Re: ccleaner [Re: oldbroad] #1015080
05/18/15 09:51 PM
05/18/15 09:51 PM
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Today, first attempt at start up made it to my desktop, then froze. Second attempt froze on the screen asking me if I wanted to do a start up fix or start up normally. Third attempt went into the start up fix and I let it do system restore again which results in "start up can't be fixed automatically" or something like that, click finish to shut down. Fourth time it came up and had to fix my Norton. The automatic updates from a few days ago are gone again. For the heck of it I'd like them NOT to download/install again tonight when I shut down. So, can somebody please refresh my memory where to go to turn automatic updates off.

Thank you.

Seem to have lost my Win Patrol during this fiasco. Don't know what else yet.

Last edited by oldbroad; 05/18/15 09:54 PM.
Re: ccleaner [Re: oldbroad] #1015082
05/18/15 10:40 PM
05/18/15 10:40 PM
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Just about the last thing you need to do is turn off automatic updates. But you can selectively choose which ones to install by going to your Control Panel and then to System and Security and Windows Updates. You could try installing them one at a time to see if there is a remote chance one of them is causing your problems. But I don't think Windows updates are your problem.



Gardens put to bed for the winter. Time for some gaming!
Re: ccleaner [Re: oldbroad] #1015087
05/18/15 11:10 PM
05/18/15 11:10 PM
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I think that's what I meant. It shows 31 important updates but only 29 of those are checked (not by me) and there are 6 optional. If I just uncheck them all for tonight, they will still be there tomorrow right?

Re: ccleaner [Re: oldbroad] #1015089
05/19/15 12:46 AM
05/19/15 12:46 AM
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Have you done a chkdsk on your hard drive?

Re: ccleaner [Re: oldbroad] #1015164
05/19/15 02:33 PM
05/19/15 02:33 PM
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Not yet Jenny. Earlier somewhere I wrote that I didn't have any updates waiting for approval but after going to where Draclvr directed me I found 6 optional updates. I did end up letting the automatics install again and also included one of the optional ones which had to do with monitor drivers. I'll see what happens tonight. If/when I do chkdsk I either have to leave it on overnight or wait until the weekend.

Thank you!

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