I forgot to change my e-mail address with steam and I have tired everything even to contact them and guess what its a no replay thing sent by a machince and wont be answered know what they can just keep all my games because I am never going back there again. what kind of deal is that. Dianne is not happy

I’m afraid when one organisation corners the market then the consumer’s choices become very limited. You could open another account with Steam then hopefully you could contact them with your problem.

dianne,

This page might help - click here.

I try to sign in to my account but the acess code keeps coming up so it would only be sent to my old e-mail tired to contact steam support but that doesn't do any good. so if its that way they can have my account and the games I never had problems with the other sites to change my e- mail address. thanks for the help really appreciated it Dianne

If you no longer have access to the email account associated with the account, there is nothing for it but to wait for Steam to respond. It may take several days.

I bought a game from Steam some weeks ago and the download failed. I eventually contacted Steam who replied the fault must be because of my slow download speed.
I told them my broadband is fibre optic with a download speed of 40mb so how do you work out that it’s too slow?

They offered to download the game again---it failed.

In future I’ll wait for the disk and the code.

It's too bad you tried to enter an access code.
From this ***Rock Paper Shotgun article***

If you'd known about that, you could have gotten your account back without the access code.

Well, having visited the "Rock Paper Shotgun" link you provided Jenny100, my aversion to Steam and its practices is thoroughly reinforced

I happen to love Steam, as do most of my closest friends. I haven't had troubles and love the extra features. One mans garbage is another's treasure...

I like it too Ana and have not had any trouble with it YET. I know I will not be happy though, AT ALL, if I lose access to my games!

Well I did lose acess to all my games and I wont ever go back to steam again. I stand really firm on this one dianne

Oh, I agree, BrownEyedTigre and I surely hope Steam stays a treasure for you

Sadly it is most definitely "one man's garbage" for me.
When I (and others too) purchased a game that turned out to have a flaw that rendered it totally unplayable, I was never able to get support nor has the flaw ever been addressed

I’ve deleted Steam from my PC, when and if they get their customer service sorted maybe I’ll return. Has anyone actually spoken to one of their staff members? I have never got further than automated messages.

nope never been able to speak to one of the staff members automated messages that wont get an answer. maybe one day they just might get all that customer service sorted out who knows anyway till then I stay far away. subject closed dianne

Dianne, you are SO correct! I accidentally used the wrong email address and for days I have had no joy getting to my 3 little games there. I also have a coupon that was given to me that can't be used. For hours yesterday and today I've tried getting things fixed all to no avail.I will cough up the bucks to get the games I had at steam on GOG and forget about them. Anyone who LOVES steam haven't had any problems, YET. At first I didn't either, but give them time, steam will screw those people over too.

Reading this thread makes me glad I only use GOG.

Cari what do you mean it failed?
Did the computer crash or did the download freeze?
I'm not a huge Steam fan but I've honestly never had a problem with downloading.
Where did you get the code?
Did you purchase it from Steam or a third party?
caz

Bought from steam and the download failed, twice. Oh and they told me to tweek my PC settings. Are they joking? My PC is working perfectly and I aim to keep it that way.

If I have problem with steam, usually it is because I didn't do something correctly or I played with the wrong selection.

Thanks I know it failed but Cari what do you mean it failed?
Did the computer crash or did the download freeze? did it just not start downloading?
Were you not able to start the game?
Curious what game it was...
Thanks caz

Is it this error?
*** Failed to download subscribed file! Steam error 53 ***

Or is it more like this error, where the download simply breaks off
http://steamcommunity.com/discussions/forum/1/864969481950594225/

Same here MaG.

Me too... It's usually a "slap my forehead" moment when I figure it out.

Be VERY glad Melia!
CAZZIEJOE here's an recent example of one type of Steam 'FAIL':
Tonight at 7:40 Illinois time Steam said a recovery code was semt to my email account.
At 7:47 a so-called code arrived
8:15 I 'managed' the steam guard code, as explained, made up ANOTHER code and followed all the instructions, (although I was only talking about myself since nothing else worked, meaning no one else was using my account!) I then went to my library only to get the EXACT same FAIL I had gotten all along. Ask for the request (from me) then was not allowed to play my own games, once again because my request had FAILED.

Ok I misunderstood.
I thought the actual download failed...

I did a bit of research on the problem that gamers have when the games they have bought are frozen and in some cases their entire account is deleted full stop. The culprit appears to be the automated software used to prevent accounts from being hacked into. Unfortunately this can be triggered by a mistake made when logging into their account by the user. This is not common but it can and does happen and when it does it is a nightmare to resolve. This is partly because Steam has acquired millions of customers over a short span of time which has outgrown its customer complaint resources.

Whether you like digital downloads or not, the fact is you have little or no choice if you want buy and play new games today. But at least know what you are signing up to when you open a Steam account.

A quote from a lawyer specialising in consumer rights.

You do not own your games. Whether bought through Steam, Origin, or any other digital download service that requires a live account to play them, you are at best renting those games, with no guarantee that you’ll be able to continue to do so. And those bans can be issued without a stated or proven reason – it’s in the agreements you click “Agree” to when you sign up an account, or buy a new game.

If you are prepared to give away your rights as a consumer in order to purchase and play your games that’s up to you, but please be very careful when logging into your account.

Regards Cari.

Really? We don't own them? That's why I really prefer owning the disc. At least on GOG I can copy the executable file on CD.

You do own them because you clicked the "Buy" button when you bought them, not the "Rent" button. None of this "you dont own it" would ever stand up legally but they'll try it on until they are forced to move - like the refunds.

This is getting confusing, I included a quote from a lawyer specialising in consumer rights. But if this is out of date, then I apologise but when I bought a game to download I’m pretty sure there was one download button, not two choices.

I know that this license issue has been challenged in the German courts and I believe also in the EU court of justice as well. But as Steam is based in the US and comes under American consumer laws the results are unclear.
However I think we do need to clarify the issue for our members if we can. It’s not a situation between whether you like steam or not, it’s to know your rights or the lack of them if you are unlucky enough to encounter problems in the future.

Steam has to abide buy the law of whatever country they are trading in (as does any company) so being a US company won't make any odds outside the US.

I think when Steam works, as it always has for me then it's great. It's when something goes wrong it seems sadly lacking (going by other peoples' experiences) and Steam themselves don't seem overly bothered about improving the situation. This is one of the reasons I won't buy full priced games from them - I only ever buy heavily discounted games.

MJ2C, I have NEVER complained when something worked, but Steam has their thing set up where anyone talking to STEAM cannot say exactly what they want to say. We can ONLY say what STEAM 'allows' us to say, i e in the drop down when I want to say my problem was with my inability to play my games, ALL I could say was "I had problems with 3rd party games' OR 'I had problems with STEAM games', neither of which was true. My games (when I was able to play them) played perfectly. Still Life, Tesla Effect and Pandora Directive (which I got free for buying Tesla Effect and already had 2 copies) were flawless. I could not complain that Steam was not allowing me to play my own games or why I felt that way.

Why would someone put their game on Steam when there is GOG ?

Steam is the highest revenue generating source for developers and publishers. Believe it or not, they are the favorite among most people.

And another point to mention is that GoG often refuses games that you all are asking for. I know the developers personally that are being denied because GoG feels they have two small of a fanbase. Sometimes things are not always what they appear to be.

GoG does have things to fix, too. They often leave it up to other gamers to help with tech problems, and in my opinion, the gamers did not set up GoG nor do they make the rules there. GoG people themselves need to help gamers with problems and explain how things work.

What I found out from all these DL sites is you REALLY have to research the game and see if it works for your system, before you buy. The sites as much say that....
caz

I've been with GOG from the very start and in my experience their "support" system has been absolutely top class from Day One
And I've never had to wait more than 24 hours to get it