Hard Disk Error
#1024856
07/25/15 12:43 AM
07/25/15 12:43 AM
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Terri824
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Hi. I decided to ccheck for dust bunnies in my Cyberpower pc and it had plenty of them! When I rebooted the pc I got this message: We strongly recommend that you backup your computer to avoid possible data loss and to print this information to help the hardware technical support person diagnose the hard disk with errors. Disk Name: Hitachi HDS721010DLE630 Volume: C\ Apparently there is more than a coincidence that I got this message after I cleaned the pc. What could I have done, or was there a problem in the making and I just pushed it? I wrote to Cyberpower and have not yet heard back from them. Any ideas? Thanks, Terri
When you live in the past, it costs you the present.
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Re: Hard Disk Error
[Re: Terri824]
#1024911
07/25/15 12:03 PM
07/25/15 12:03 PM
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Oops. I used the canned air but then I did use the vacuum at the bottom of the case. I knew better, can't believe I did that.
It might be a bit difficult to find this particular hard drive, several places say out of stock. Which HD could I use to replace it?
Last edited by Terri824; 07/25/15 01:15 PM.
When you live in the past, it costs you the present.
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Re: Hard Disk Error
[Re: Terri824]
#1024934
07/25/15 01:44 PM
07/25/15 01:44 PM
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Draclvr
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Have you shut down and rebooted?
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Re: Hard Disk Error
[Re: Terri824]
#1024941
07/25/15 02:24 PM
07/25/15 02:24 PM
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Terri824
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I have and it looks great (I have gone into my mail) but then I get that messsge again and I'm told it's best not to reboot until it's fixed or replaced. So, I'm a bit afraid to try to use it. My granddaughter is going to be unhappy when she finds that she can't finish her ND game tonight.
When you live in the past, it costs you the present.
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Re: Hard Disk Error
[Re: Terri824]
#1024951
07/25/15 03:11 PM
07/25/15 03:11 PM
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It's possible one or more of the SMART counters have hit a threshold. The utility below will analyze the drives health for you, as well as report back the current counter values. Crystal Disk InfoTry Drac's suggestion first, it can resolve a number of drive issues.
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Re: Hard Disk Error
[Re: Terri824]
#1024954
07/25/15 03:15 PM
07/25/15 03:15 PM
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Draclvr
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And of course, make sure your backup is up to date.
Once again, weeds are my life!
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Re: Hard Disk Error
[Re: Terri824]
#1024958
07/25/15 03:37 PM
07/25/15 03:37 PM
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Terri824
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When I booted up I got the messagea again. I did the chkdsk and so far no problem. I went ahead and ran the scan even though it said there was no problem. (Event ID 26226 None) Details: Windows has scanned the file systen and found no problems. No further action is required. Now what? Should I run the utility that Inland has recommended?
When you live in the past, it costs you the present.
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Re: Hard Disk Error
[Re: Terri824]
#1024964
07/25/15 04:06 PM
07/25/15 04:06 PM
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Terri824
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Jenny100. Which edition should I run? Needless to say I have no idea what I'm doing.
When you live in the past, it costs you the present.
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Re: Hard Disk Error
[Re: Terri824]
#1024969
07/25/15 04:33 PM
07/25/15 04:33 PM
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Ok d/loaded it and so far I see that I have a caution on the HD because of temp. Caution 30 degrees Celcius/ Good 31 degrees Celcius. ID 05 Reallocated Sectors Count current, worst, threshold all 5's, Raw value 000000000756. I have no idea waht this means other than the yellow caution temp. Oh, if I click on the yellow button there is more information there. Help Inland!
I'm leaving the house so going to shut it down for now. The reason I cleaned the darned thing is because I thought it was running entirely too hot, according to Wise Care it's now 90 degrees F.
Last edited by Terri824; 07/25/15 04:52 PM.
When you live in the past, it costs you the present.
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Re: Hard Disk Error
[Re: Terri824]
#1024971
07/25/15 04:56 PM
07/25/15 04:56 PM
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Draclvr
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90° F should not be too hot in a desktop computer. I'm working on a laptop right now that was having crash dumps and shutdowns where the HDD temp was running about 59°C! Now THAT'S too hot!. I openen up the back and blew out the fan and the temps are back down in the 30°C range which is OK for a laptop.
One thing to be sure of is that all your fans are operational. But definitely run that utility Inland pointed you to.
Once again, weeds are my life!
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Re: Hard Disk Error
[Re: Terri824]
#1024981
07/25/15 06:55 PM
07/25/15 06:55 PM
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Terri824
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Just got back, booted-up and noticed that the mainboard is running 68 degrees and it was 136, that's the one that made me do the dusting. Right after I dusted it out the mainboard went down to 48 and I figured I really done number on the pc. Drac, girl you of all people know I haven't a clue what to do. Did you see the caution notation above for the HD? Perhaps it too low!
When you live in the past, it costs you the present.
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Re: Hard Disk Error
[Re: Terri824]
#1024984
07/25/15 07:10 PM
07/25/15 07:10 PM
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Jenny100
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ID 05 Reallocated Sectors Count current, worst, threshold all 5's, Raw value 000000000756. That doesn't look good if it's the "worst" rating. That may be what triggered the warning.
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Re: Hard Disk Error
[Re: Terri824]
#1024985
07/25/15 07:19 PM
07/25/15 07:19 PM
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Terri824
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It had 5's for current, worst and threshold. I have no idea what any of this means.
When you live in the past, it costs you the present.
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Re: Hard Disk Error
[Re: Terri824]
#1025006
07/25/15 10:16 PM
07/25/15 10:16 PM
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Draclvr
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Ha, ha! And I've told you, Terri, that compared to some of the people whose computers I work on, you're an IT genius!
That 30°C looks perfect to me. What software are you using to monitor the temps?
Once again, weeds are my life!
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Re: Hard Disk Error
[Re: Terri824]
#1025009
07/25/15 10:28 PM
07/25/15 10:28 PM
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Terri824
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Inland, cloned? Which HD can I replace the Hitachi HDS721010DLE630 with? It seems these are out of stock with several vendors.
When you live in the past, it costs you the present.
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Re: Hard Disk Error
[Re: Terri824]
#1025010
07/25/15 10:30 PM
07/25/15 10:30 PM
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Terri824
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Drac, Wise Care 365. I've used another in the past, can't remember which one.
When you live in the past, it costs you the present.
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Re: Hard Disk Error
[Re: Terri824]
#1025013
07/25/15 11:00 PM
07/25/15 11:00 PM
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Draclvr
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If you are to have the drive cloned and replaced, this is something to have a tech or computer shop do.
Once again, weeds are my life!
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Re: Hard Disk Error
[Re: Terri824]
#1025018
07/26/15 12:08 AM
07/26/15 12:08 AM
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What! You're kidding right? Why can I not just replace the HD and transfer the information onto it. I have no idea what Cloned is but I'm thinking if this is expensive, I would just as soon purchase another PC. Putting 60 or 70 dollars into the cyberpower is one thing but not hundreds. This time however, I think I'm going back to HP.
When you live in the past, it costs you the present.
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Re: Hard Disk Error
[Re: Terri824]
#1025072
07/26/15 12:31 PM
07/26/15 12:31 PM
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Jenny100
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Cloning a drive should not be expensive. You are cloning the operating system and files -- not the hardware. You can't just copy all files on a drive to a different drive with copy/paste and expect the 2nd drive to boot Windows and run properly. There are parts of Windows that are not accessible through copy/paste. Here is one way to clone a drive using free Clonezilla software. http://www.techrepublic.com/article/pro-tip-use-clonezilla-to-clone-a-hard-drive/I'd agree with Draclvr that it's probably something you should have someone do for you, though maybe not a tech shop if you have a friend or family member who can do it. But if you understand the Clonezilla instructions, or can follow along, there's no reason why you couldn't clone the drive yourself. Just be sure to test it before destroying the old drive.
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Re: Hard Disk Error
[Re: Terri824]
#1025074
07/26/15 12:44 PM
07/26/15 12:44 PM
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Getting rid of this PC would be sort of like throwing the baby out with the bathwater. And suggesting you have someone do it for you is just going by your own assessment that you are not the most computer literate! It's not difficult to clone a new drive and then be sure it's bootable, but you really need to know what you're doing.
Once again, weeds are my life!
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Re: Hard Disk Error
[Re: Terri824]
#1025253
07/27/15 12:34 PM
07/27/15 12:34 PM
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Thanks Collector for the info and sure enough I have no idea what you said. I guess the first issue at hand is to order the new HD, so will do that and then go from there. Thanks all you fellow Boomer's for your input I appreciate it, may not have a clue what you said but still appreciate it.
When you live in the past, it costs you the present.
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Re: Hard Disk Error
[Re: Terri824]
#1025731
07/29/15 08:45 PM
07/29/15 08:45 PM
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My Cyberpower PC has an Intel B75 chipset/motherboard. Exactly what is that and can I replace the HD with a WD 2TB hard drive or just go back with a 1TB ?
When you live in the past, it costs you the present.
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Re: Hard Disk Error
[Re: Terri824]
#1025736
07/29/15 09:12 PM
07/29/15 09:12 PM
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I can't find anything that says there are size limits for a hard drive, so I'm going to assume you can use a 2 GB drive on this motherboard. This is also a question you could ask the repair shop you've found.
Once again, weeds are my life!
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Re: Hard Disk Error
[Re: Terri824]
#1025742
07/29/15 09:35 PM
07/29/15 09:35 PM
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Cool, thanks Drac. I had planned on purchasing rhe HD before I took it to the shop, is that not a good idea? Also, what I was saying in one of the other post about getting rid of the PC was that I do not want to put a lot of money in the PC and if I had to I'd just as soon replace it. That computer was not very expensive.
When you live in the past, it costs you the present.
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Re: Hard Disk Error
[Re: Terri824]
#1025751
07/29/15 09:49 PM
07/29/15 09:49 PM
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No, that's a good idea.
I guess I'm never willing to give up on a computer without a fight - especially when the rest of the computer is working just fine. Worked on a 5 year-old laptop with Vista on it for a couple of days last weekend, but could only get it running well enough to get all the data off it. Made sure the hardware was OK with chkdsk, crystalmark and memtest86 and finally blew away the Vista installation and put Windows 8.1 on it. It runs like a finely tuned and oiled sewing machine now... and the fix only cost $90 for the OS and a bottle of wine for me! And the owners have gotten a reprieve from having to come up with the money for a new computer for a while at a time when they can least afford it.
Once again, weeds are my life!
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Re: Hard Disk Error
[Re: Terri824]
#1025758
07/29/15 10:21 PM
07/29/15 10:21 PM
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I am a bit surprised. I got the offer to upgrade my Vista PC to Win 7 and by the time I decided I'd try it, it was too late. I would think that the computer, laptop or desktop would need more than just the new OS installed. Apparently it had more going for it than mine.
Do you think it would be a problem to purchase the HD and take it to the shop? Would it be better to purchase one there? (probably more expensive though)
When you live in the past, it costs you the present.
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Re: Hard Disk Error
[Re: Terri824]
#1025886
07/30/15 02:08 PM
07/30/15 02:08 PM
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Got in touch with the computer shop and was told they can't move the programs, only the data and that's $189.00 with me bringing in the HD. Does this sound about right? If they provide the new HD that's an additional $100.00.
When you live in the past, it costs you the present.
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Re: Hard Disk Error
[Re: Terri824]
#1025906
07/30/15 04:02 PM
07/30/15 04:02 PM
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Draclvr
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Did you tell them you would like to have the old drive cloned, NOT a new installation? Cloning or making a drive image copies programs, the OS etc. from one drive to the other.
Once again, weeds are my life!
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Re: Hard Disk Error
[Re: Terri824]
#1025948
07/30/15 08:49 PM
07/30/15 08:49 PM
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And you also might consider calling around and asking other computer repair shops what they would charge to clone a drive for you.
Once again, weeds are my life!
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Re: Hard Disk Error
[Re: Terri824]
#1025954
07/30/15 09:35 PM
07/30/15 09:35 PM
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I agree, tomorrow I will call other shops to check prices. I did tell the man on the phone I wanted to cloned, perhaps he didn't understand me but don't think I;m going to call him back. I used to have the business card of a young man that worked at Office Depot that did computer work on the side. I need to find that card.
When you live in the past, it costs you the present.
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Re: Hard Disk Error
[Re: Terri824]
#1026143
07/31/15 05:58 PM
07/31/15 05:58 PM
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Too funny, I had thought about that myself. (of course I don't know how to do that either) As to what I would lose I have no idea. I did find the Windows 8 disk from Cyberpower and two MS. Works 8 & money disks that I never opened. As for other disks I don't have them, but will keep looking. Correct Geo, it's a Hitachi problem and it seems that I'm not the only one that has had problem with the HD, I just waited too long to notify them. I did take an extended warranty and actually that's through NewEgg. So, no worry, it will all come out in the wash!
Last edited by Terri824; 07/31/15 06:02 PM.
When you live in the past, it costs you the present.
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Re: Hard Disk Error
[Re: Terri824]
#1026269
08/01/15 06:34 PM
08/01/15 06:34 PM
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Inland, would this one work? WD Caviar Black high performance 3.5- Inch SATA hard drive combines 7200 RPM, 64 MB cache, and SATA 6 Gb/s interface for the ultimate in power computing. High performance electronics architecture features dual processors and bigger, faster caches for maximum read and write speeds. StableTrac The motor shaft is secured at both ends to reduce system-induced vibration and stabilize platters for accurate tracking, during read and write operations.
When you live in the past, it costs you the present.
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Re: Hard Disk Error
[Re: Terri824]
#1026273
08/01/15 07:07 PM
08/01/15 07:07 PM
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InlandAZ
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Inland, would this one work? WD Caviar Black high performance 3.5- Inch SATA hard drive combines 7200 RPM, 64 MB cache, and SATA 6 Gb/s interface for the ultimate in power computing. High performance electronics architecture features dual processors and bigger, faster caches for maximum read and write speeds. StableTrac The motor shaft is secured at both ends to reduce system-induced vibration and stabilize platters for accurate tracking, during read and write operations. What's the exact model number for that drive?
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Re: Hard Disk Error
[Re: Terri824]
#1026274
08/01/15 07:17 PM
08/01/15 07:17 PM
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WD 1002 FAEX or WD 1003 FZEX. These area actually the two I'm looking at. Both are 1TB. If you think you can find something better feel free to look. (Sata 3 vs 6, what is the difference? I'm using Win 8.1) If this doesn't make sense let me know. Thanks!
When you live in the past, it costs you the present.
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Re: Hard Disk Error
[Re: Terri824]
#1026288
08/01/15 09:57 PM
08/01/15 09:57 PM
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Draclvr
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I pretty much always use WD Caviar Black drives - stable, fast and they come with a great warranty.
Once again, weeds are my life!
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Re: Hard Disk Error
[Re: Terri824]
#1026296
08/01/15 10:59 PM
08/01/15 10:59 PM
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Thanks everyone for your help, I really appreciate it. I miss using my computer so better get in gear and order the HD. Inland, my daughter had me ask about the Sata 6 vs 3, I should have looked at it better before I posted. Drac, I decided to stay away from the open box, since I wasn't sure exactly what condition the item was in.
When you live in the past, it costs you the present.
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Re: Hard Disk Error
[Re: Terri824]
#1026339
08/02/15 10:09 AM
08/02/15 10:09 AM
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Draclvr
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If I remember correctly, when I purchased my WD Velociraptor 1 TB drive, it came with cloning software. I know I didn't buy any software when I moved my Windows 8.1 installation from a 500 GB drive to the Velociraptor.
Once again, weeds are my life!
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Re: Hard Disk Error
[Re: Terri824]
#1026372
08/02/15 01:32 PM
08/02/15 01:32 PM
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Draclvr
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Yup, that's what I used. Although it's been a couple of years, as I remember it was pretty easy and worked great.
Once again, weeds are my life!
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Re: Hard Disk Error
[Re: Terri824]
#1026409
08/02/15 09:35 PM
08/02/15 09:35 PM
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Terri824
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Hi. Just saw this and sent it to my daughter. Not sure what she plans on doing with my PC/HD as of yet. Thanks,
When you live in the past, it costs you the present.
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Re: Hard Disk Error
[Re: Terri824]
#1026445
08/03/15 09:32 AM
08/03/15 09:32 AM
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Draclvr
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Since this is a Cyberpower PC, Terri has found her Windows 8 CD. But, if she is able to clone it, there shouldn't be any need for it. Hopefully not, because that's a LOT of updates... just did one of those last weekend for someone.
Once again, weeds are my life!
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Re: Hard Disk Error
[Re: Terri824]
#1027810
08/12/15 02:44 PM
08/12/15 02:44 PM
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Terri824
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Hopefully last question on this. I never heard back from Cyberpower about the additional disk for graphics card, etc, am I going to need them? If so, I'm in real trouble
When you live in the past, it costs you the present.
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Re: Hard Disk Error
[Re: Terri824]
#1027811
08/12/15 03:04 PM
08/12/15 03:04 PM
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Draclvr
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No, you can probably download everything you will need. But again, if you clone the old drive, you won't need them anyway.
Once again, weeds are my life!
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Re: Hard Disk Error
[Re: Terri824]
#1027921
08/13/15 01:00 PM
08/13/15 01:00 PM
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Terri824
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Ok, not sure when my daughter will be available to help me with the Cyberpower but have a question or two. Can you or Inland tell me which of the Acronis true image WD software I need to download? Also, that PC hasn't been booted up in many days so what are the chances that I could boot it up and download the software without a major problem of the HD croaking. I am not sure why I'm asking this because I realize you don't know the answer to that but guess I'm just tired of waiting and not being able to use my other PC.
I just looked back at the link and wonder if there is a way to do this other than manually. If I can do it automatically would that be easier? Now for the clincher question, I am to clone my old HD to disk, or will it be saved on the software and I then transfer it to the new HD? Ok Boomers, do not roll thoses eyes, I can see you! Remember, I'm a novice!
When you live in the past, it costs you the present.
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Re: Hard Disk Error
[Re: Terri824]
#1027928
08/13/15 01:40 PM
08/13/15 01:40 PM
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Jenny100
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Ok, not sure when my daughter will be available to help me with the Cyberpower but have a question or two. Can you or Inland tell me which of the Acronis true image WD software I need to download? The English one from the link Inland provided. Also, that PC hasn't been booted up in many days so what are the chances that I could boot it up and download the software without a major problem of the HD croaking. Chances are it won't croak immediately. But you shouldn't put off replacing it. I just looked back at the link and wonder if there is a way to do this other than manually. It is automatic. You set it up, then leave it until it's finished. I am to clone my old HD to disk, or will it be saved on the software and I then transfer it to the new HD? In the simplest setup, the data goes directly from the old hard drive to the new one.
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Re: Hard Disk Error
[Re: Terri824]
#1027938
08/13/15 02:31 PM
08/13/15 02:31 PM
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Terri824
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http://wdc.custhelp.com/app/answers/detail/a_id/3682/~/how-to-manually-clone-a-disk-with-acronis-true-image-wd-edition-software
Thanks so much Jenny100. This is the link I was referring to. (meanwhile I'm going to boot up the Cyberpower) to see what this is going to entail.
When you live in the past, it costs you the present.
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Re: Hard Disk Error
[Re: Terri824]
#1027948
08/13/15 04:17 PM
08/13/15 04:17 PM
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Draclvr
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And remember, you must first mount and connect the new drive in the PC.
Once again, weeds are my life!
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Re: Hard Disk Error
[Re: Terri824]
#1027949
08/13/15 04:19 PM
08/13/15 04:19 PM
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Terri824
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Drac............HELP! I've copied and installed on old HD the Acronis software and now don't know what to do!
When you live in the past, it costs you the present.
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Re: Hard Disk Error
[Re: Terri824]
#1027950
08/13/15 04:22 PM
08/13/15 04:22 PM
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Terri824
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Oh gee, I clicked on the backup and recovery on the acronis software and it shows No backups found on your computer". Looks like I'm in deep trouble. It's showing tools and utilities /and backup and recovery tabs.
When you live in the past, it costs you the present.
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Re: Hard Disk Error
[Re: Terri824]
#1027951
08/13/15 04:28 PM
08/13/15 04:28 PM
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Draclvr
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There is nothing you can do until you mount and connect that new hard drive. Please follow the instructions I sent you. If you haven't RUN the backup, of course you won't have a backup. When you RUN it, you must specify an origin disk and a destination disk.
Once again, weeds are my life!
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Re: Hard Disk Error
[Re: Terri824]
#1027952
08/13/15 04:31 PM
08/13/15 04:31 PM
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Terri824
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Drac. I'm a wreck, and I don't think I can do this. Are you saying I should not have run the software on the old drive?
I d/loaded (saved)and installed it on the old drive. Those instructions were Greek to me and I wasn't sure which to d/load. I am on the link that Inland sent on GB.
Last edited by Terri824; 08/13/15 04:34 PM.
When you live in the past, it costs you the present.
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Re: Hard Disk Error
[Re: Terri824]
#1027960
08/13/15 05:38 PM
08/13/15 05:38 PM
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Thanks Jenny100. The link I looked at had version 14 and 16. I did not realize that they both had to be in the computer, I thought I just connected them with a USB. I shut the PC down, so looks like I'm done, at least for today. When I was trying to do this before, I had such a problem with my ISP tech, couldn't get to the internet. That tech tried for at least an hour to fix it, so he messed up my other pc that I had been using. This has been going on for days. They swapped out my router and VOIP box and didn't set it up for my Cyberpower. I've been looking for another server but we are basically in limbo...............this just added to my stress. Thank you!
When you live in the past, it costs you the present.
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Re: Hard Disk Error
[Re: Terri824]
#1027961
08/13/15 05:47 PM
08/13/15 05:47 PM
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Jenny100
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Thanks Jenny100. The link I looked at had version 14 and 16. I did not realize that they both had to be in the computer, I thought I just connected them with a USB. There may be some systems that will clone correctly through USB, but since you want the new drive to be the new Windows drive, there's not really much adventage to trying to do it through USB. You're going to want the new drive inside the computer anyway. I shut the PC down, so looks like I'm done, at least for today. When I was trying to do this before, I had such a problem with my ISP tech, couldn't get to the internet. That tech tried for at least an hour to fix it, so he messed up my other pc that I had been using. If he really messed it up, does the computer have a restore point you could go back to? It sounds like they were blaming your computer when the problem was on their end.
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Re: Hard Disk Error
[Re: Terri824]
#1027965
08/13/15 06:04 PM
08/13/15 06:04 PM
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Draclvr
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As I keep saying, you must mount and connect the new drive - connecting with a USB will not work here. The instructions I sent you several days ago gave step-by-step instructions along with screenshots to show you how to proceed each step of the way.
What you purchased is a bare drive - you couldn't connect with a USB cable if you wanted to... it has to be mounted in the computer, connected to the motherboard and then connected to the power supply.
Once again, weeds are my life!
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Re: Hard Disk Error
[Re: Terri824]
#1027969
08/13/15 06:40 PM
08/13/15 06:40 PM
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Terri824
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Thank you so much Drac. You did send a link as did Inland, but you know, some people are too darned stupid to understand what they've read. Thank you so much for the reminder!
When you live in the past, it costs you the present.
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Re: Hard Disk Error
[Re: Terri824]
#1027971
08/13/15 06:56 PM
08/13/15 06:56 PM
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Jenny100. Thank you for clarifying that I need to use version 16, you're the only person that gave me that heads-up. I appreciate it. I don't think it's that kind of mess up. The other day they replaced the router and set it up for wireless and security. After that it got messed up because of the VOIP. I called on cell phone to get it fixed and they messed up both the pc and the phone, so then I had neither. Then it worked again, it's an on off situation for these people. Apparently the VOIP they offer is not reliable. Then today I booted up the Cyberpower and it wouldn't connect to the internet. Called and he had a real problem figuring out what was wrong, then he messed up the phone, and other pc. It's a long story and I was livid. Between Directv's mess up's and Consolidated Communication's, the stress is getting to be too much for me. I'm just about ready to move off the grid and have nothing to worry about electrical. LOL Needless to say I know nothing about the pc except how to turn it off and on and piddle, that's what I do!
When you live in the past, it costs you the present.
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Re: Hard Disk Error
[Re: Terri824]
#1027973
08/13/15 07:23 PM
08/13/15 07:23 PM
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Inland, daunting is not the word! Thank you so much for the video, first example was pretty cut and dry. Now since dummy d/loaded from the original link you posted I am guessing I need to go back into my Cyberpower and uninstall that download, since it's useless on there, correct? If you think of anything else you want to tell me please do so or any videos that you think might help please send. I am not going to tackle anything tonight, I've got a headache and teary eyes. Crazy me, I get that way when I realize I'm vacuous. Thank you again, I truly appreciate you looking up that video and sending it to me.
When you live in the past, it costs you the present.
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Re: Hard Disk Error
[Re: Terri824]
#1027982
08/13/15 10:19 PM
08/13/15 10:19 PM
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Jenny100
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Inland and Draclvr, Does Terri824 need to create the Acronis Bootable Media in order to clone the hard drive? Or does the current version of Acronis allow you to clone from the hard drive you're booted to? From here (seems to be info for an older version) https://kb.acronis.com/content/44741If you are going to do system disk cloning, it recommended to do it from Acronis Bootable Media. Instructions are here https://kb.acronis.com/content/48338Creating the Acronis Bootable Media is something she could do now, even before putting the new hard drive in the computer. All she needs is the writable CD or DVD for the media.
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Re: Hard Disk Error
[Re: Terri824]
#1027987
08/13/15 11:02 PM
08/13/15 11:02 PM
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Draclvr
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When I used the WD Acronis software, I simply cloned from one drive to another. As the old drive had over 300 GB of data on it, it didn't make sense to try to do this using other media. I assume the WD version of Acronis is different from the paid for version, but I don't know for sure. This is the link I sent to Terri and is has the same instructions on it as I used a couple of years ago. Acronis True Image WD Edition I also had no idea if she needed the 14 or the 16 version or what the difference was as they don't specify here. I have to add that if all this is so much Greek to you, Terri, you really, really, really need to wait for someone to help you or take it in to a shop and just have them do it for you. Dealing with this stuff is nerve-wracking even if you pretty much know what you're doing!!
Once again, weeds are my life!
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Re: Hard Disk Error
[Re: Draclvr]
#1028031
08/14/15 09:12 AM
08/14/15 09:12 AM
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Jenny100
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When I used the WD Acronis software, I simply cloned from one drive to another. As the old drive had over 300 GB of data on it, it didn't make sense to try to do this using other media. Did you boot from an Acronis CD to do the cloning? Or were you able to clone while booted to the drive that was being cloned? Or were you booted from Windows and running Acronis on a third drive, while the one being cloned and the one being cloned to were different drives? The directions at http://wdc.custhelp.com/app/answers/detail/a_id/3682/~/how-to-manually-clone-a-disk-with-acronis-true-image-wd-edition-software don't mention that important point. They start with you already booted to whatever drive you booted from. The instructions actually show several hard discs in the sample computer, which is certainly not the case with Terri's computer. The instructions also show very little difference between using version 14 and version 16 other than minor differences in appearance.
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Re: Hard Disk Error
[Re: Terri824]
#1028032
08/14/15 09:29 AM
08/14/15 09:29 AM
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Draclvr
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Keep in mind, you're asking me to remember something!
But, yes, I ran the WD Acronis True Image software from the old 500 GB HDD while booted into Windows 8. I had one other 500 GB HDD mounted in the case and the new 1 TB WD Velociraptor HDD. I chose the Velociraptor drive as my destination drive and ran the software. I then shut the computer down from the old WD drive, booted into my motherboard BIOS and changed the boot order to my new Velociraptor drive. I spent a couple of days using it to be sure everything was OK and then from the new drive, wiped the old drive and used it in a build I did for someone.
I think all of these companies assume some level of knowledge and do not explain things in the depth that they should. They should have someone who doesn't have a clue what they are doing sit there and ask questions like the ones you did. Then maybe the instructions would be completely clear. These for the WD Acronis True Image are better than most, but still infer a lot.
Once again, weeds are my life!
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Re: Hard Disk Error
[Re: Terri824]
#1028034
08/14/15 09:35 AM
08/14/15 09:35 AM
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Jenny100
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I'm trying to get the answer to this Now since dummy d/loaded from the original link you posted I am guessing I need to go back into my Cyberpower and uninstall that download, since it's useless on there, correct? Assuming she installed the WD software from http://support.wdc.com/product/downloaddetail.asp?swid=119and not something else, she does not need to uninstall anything. Correct?
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Re: Hard Disk Error
[Re: Terri824]
#1028038
08/14/15 09:40 AM
08/14/15 09:40 AM
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Draclvr
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I don't see any reason why she would need to uninstall anything as long as it was downloaded from that link.
Once again, weeds are my life!
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Re: Hard Disk Error
[Re: Terri824]
#1028058
08/14/15 12:38 PM
08/14/15 12:38 PM
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I see there are more posts, I'll have to go back and read them. I was trying to do something for myself and wanted to learn how to do the cloning. I thought I could do the basics and my daughter could finish it up but apparently not. If you have any helpful information by all means please post them or email me. Right now I'm a little more concerned with my husband. He has gone into Houston to evict a tenant that the courts already gave a 7 days notice to leave the premises and they've not done so. He is packing and these people are not very lawful (we've recently found out by a neighbor) the store down the street was robbed and the men have been seen at our rental property. We were also told that the day we went to court the law was at the house cursing at these people. I have no idea what is going on but it is very nerve wracking. No, he should not have gone, he should have gone back to the courthouse and gotten a writ of possession. So, enough said, I'm going to try to stay busy and not think about any of this. Thank you all for your help. Terri
When you live in the past, it costs you the present.
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Re: Hard Disk Error
[Re: Terri824]
#1028061
08/14/15 01:37 PM
08/14/15 01:37 PM
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Draclvr
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Oh, Terry... you must be so worried. I'm glad he's packing, but who knows what can happen in circumstances like this.
Once again, weeds are my life!
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Re: Hard Disk Error
[Re: Jenny100]
#1028062
08/14/15 02:13 PM
08/14/15 02:13 PM
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Inland and Draclvr, Does Terri824 need to create the Acronis Bootable Media in order to clone the hard drive? Or does the current version of Acronis allow you to clone from the hard drive you're booted to? From here (seems to be info for an older version) https://kb.acronis.com/content/44741If you are going to do system disk cloning, it recommended to do it from Acronis Bootable Media. Instructions are here https://kb.acronis.com/content/48338Creating the Acronis Bootable Media is something she could do now, even before putting the new hard drive in the computer. All she needs is the writable CD or DVD for the media. To the best of my knowledge it can be done either way.
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Re: Hard Disk Error
[Re: Terri824]
#1028100
08/14/15 08:03 PM
08/14/15 08:03 PM
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Terri824
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All is well. Husband home, renter suddenly forgot how to speak English, refuses to move because they have no place to go. Hubby filed "writ of possession" and I hope they can remove the people very soon. What a mess.
Now to the problem of cloning. I have read the posts and honestly have to say I know basically no technical computer language, and my daughter will have to look at this. Hopefully she can do this tomorrow. Thanks again, Terri
PS. At this age I don't think I'm going to learn anything technical about the pc.
Last edited by Terri824; 08/14/15 09:43 PM.
When you live in the past, it costs you the present.
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Re: Hard Disk Error
[Re: Terri824]
#1028332
08/16/15 06:52 PM
08/16/15 06:52 PM
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I am needing to know about the sata cables. It appears that the pc has another one in it (small narrow, power supply cable) Now, do I need to purchase a sata cable to hook to the motherboard? (sata, smaller)
When you live in the past, it costs you the present.
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Re: Hard Disk Error
[Re: Terri824]
#1028336
08/16/15 07:13 PM
08/16/15 07:13 PM
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Draclvr
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SO glad to hear hubby is home safe and sound. Hope you don't run into what Sorta Blonde is dealing with in her neighborhood.
Terri, I am older than you and I learn new things every single time I work on a computer. Just had an issue crop up on a laptop I'd never seen before last week. My greatest wealth of knowledge has been Jenny and Inland right here. Since I can't remember anything, I have a LOT of bookmarks from them!
I assume you're talking about connecting your new hard drive to the motherboard. If it didn't come with any cables, then, yes, you will need a SATA cable to connect it to the motherboard This is also assuming your power supply has a spare SATA power connection available.
You have two things to connect - a SATA cable attached to the motherboard for "data" or to be able to see the new drive. Then you will also need a SATA "power" cable which should be attached to your power supply. So you will plug two cables in - one from an available SATA connection on the motherboard and one from an available SATA connection coming from the power supply.
Make any sense?
Once again, weeds are my life!
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Re: Hard Disk Error
[Re: Terri824]
#1028339
08/16/15 08:41 PM
08/16/15 08:41 PM
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I'd be real surprised if you didn't have a power cable/connector available. On the outside chance you don't, the easiest fix is to use a Y-Splitter - you can safely connect 2 hard drives to 1 power cable. They look like this - 4x SATA Power Splitter Adapter Cable Look closely at the cable from your PSU, I'll bet it already has 2 connectors.
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Re: Hard Disk Error
[Re: Terri824]
#1028344
08/16/15 09:28 PM
08/16/15 09:28 PM
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Joined: Jun 2005
Posts: 20,107 Near St. Louis, MO
Draclvr
Reviews Editor - Hints/Glitches Mod - Site Support
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Reviews Editor - Hints/Glitches Mod - Site Support
True Blue Boomer
Joined: Jun 2005
Posts: 20,107
Near St. Louis, MO
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One would assume any decent power supply would have a spare SATA power connection.. I hope this one does.
Once again, weeds are my life!
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Re: Hard Disk Error
[Re: Draclvr]
#1028365
08/16/15 10:54 PM
08/16/15 10:54 PM
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Joined: Aug 2002
Posts: 7,263 Arizona
InlandAZ
BAAG Specialist
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BAAG Specialist
Joined: Aug 2002
Posts: 7,263
Arizona
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One would assume any decent power supply would have a spare SATA power connection.. I hope this one does. I would hope so too - but, you never know these days.
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Re: Hard Disk Error
[Re: Draclvr]
#1028396
08/17/15 08:53 AM
08/17/15 08:53 AM
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Joined: Oct 2000
Posts: 40,644 southeast USA
Jenny100
GB Reviewer Glitches Moderator
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GB Reviewer Glitches Moderator
Sonic Boomer
Joined: Oct 2000
Posts: 40,644
southeast USA
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One would assume any decent power supply would have a spare SATA power connection.. I hope this one does. The data cable is the one that connects to the motherboard, not the power supply.
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Re: Hard Disk Error
[Re: Terri824]
#1028407
08/17/15 10:30 AM
08/17/15 10:30 AM
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Joined: Jun 2005
Posts: 20,107 Near St. Louis, MO
Draclvr
Reviews Editor - Hints/Glitches Mod - Site Support
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Reviews Editor - Hints/Glitches Mod - Site Support
True Blue Boomer
Joined: Jun 2005
Posts: 20,107
Near St. Louis, MO
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Exactly - that's why I was hoping to make it clear there are two cables to connect - one for power from the power supply and one for data to the motherboard. You have two things to connect - a SATA cable attached to the motherboard for "data" or to be able to see the new drive. Then you will also need a SATA "power" cable which should be attached to your power supply. So you will plug two cables in - one from an available SATA connection on the motherboard and one from an available SATA connection coming from the power supply.
Once again, weeds are my life!
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Re: Hard Disk Error
[Re: Terri824]
#1028435
08/17/15 12:59 PM
08/17/15 12:59 PM
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Joined: Jan 2006
Posts: 1,923 Texas
Terri824
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Texas
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Yes there is a spare power connection and we went to Best Buy for the Sata power connection. That is such a tight area where the cables go and it appears the Sata power connector is not quite pushed down enough. So, the computer did not find the 2nd HD so the Acronis software would not work. Does it matter which of the 4 power connectors is used? Today we are going to open the pc up again and check that connection.
Drac, got ya on this one, I am older by perhaps 2 years, can't remember. (69 this month) I do understand that you are still learning and that's great. I on the other hand have a short term memory problem that my doctor wants to ignore. I can look something up on one tab and by the time I get to the other tab to type the info, I've already forgotten the word or the spelling, it's most upsetting. As I've aged I have also gotten very unorganized and I too keep notes, emails and bookmarks but I play hell finding them. Thanks Boomers!
When you live in the past, it costs you the present.
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Re: Hard Disk Error
[Re: Terri824]
#1028436
08/17/15 01:04 PM
08/17/15 01:04 PM
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Joined: Oct 2000
Posts: 40,644 southeast USA
Jenny100
GB Reviewer Glitches Moderator
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GB Reviewer Glitches Moderator
Sonic Boomer
Joined: Oct 2000
Posts: 40,644
southeast USA
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Does it matter which of the 4 power connectors is used? No. The computer should automatically detect whichever one is connected. Just keep track of which drive is the one you want to clone and which is the one being cloned to.
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Re: Hard Disk Error
[Re: Terri824]
#1028437
08/17/15 01:08 PM
08/17/15 01:08 PM
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Joined: Jun 2005
Posts: 20,107 Near St. Louis, MO
Draclvr
Reviews Editor - Hints/Glitches Mod - Site Support
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Reviews Editor - Hints/Glitches Mod - Site Support
True Blue Boomer
Joined: Jun 2005
Posts: 20,107
Near St. Louis, MO
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You talk about the SATA power connection, but you don't mention the SATA data cable... So, do you have two cables going from the new drive - one to an available power connection and one to an available SATA port on the motherboard?
Nope you've only got me by 1 year! I have the same problems you describe...
Once again, weeds are my life!
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Re: Hard Disk Error
[Re: Terri824]
#1028440
08/17/15 01:38 PM
08/17/15 01:38 PM
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Joined: Jan 2006
Posts: 1,923 Texas
Terri824
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We do have both cables hooked up. One of the ends of the Sata data cable is angled, one is straight. I'm guessing the angled one goes on the motherboard.
Drac. I think one of the big differences between us is that I tend to take the road of least resistance and you don't!
When you live in the past, it costs you the present.
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Re: Hard Disk Error
[Re: Terri824]
#1028441
08/17/15 01:53 PM
08/17/15 01:53 PM
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Joined: Jun 2005
Posts: 20,107 Near St. Louis, MO
Draclvr
Reviews Editor - Hints/Glitches Mod - Site Support
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Reviews Editor - Hints/Glitches Mod - Site Support
True Blue Boomer
Joined: Jun 2005
Posts: 20,107
Near St. Louis, MO
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The angled one usually goes on the drive, but I'm not sure if it matters.
Once again, weeds are my life!
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Re: Hard Disk Error
[Re: Terri824]
#1028451
08/17/15 02:43 PM
08/17/15 02:43 PM
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Joined: Jan 2006
Posts: 1,923 Texas
Terri824
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Ok, my concern was the tighness/no space when both cables are in place and the fact that it doesn't look like the cable that goes to the motherboard is pushed completely down. Also is there any need to go into the Bios? D. was reading something and it mentioned the Bios.
When you live in the past, it costs you the present.
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Re: Hard Disk Error
[Re: Terri824]
#1028452
08/17/15 02:49 PM
08/17/15 02:49 PM
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Joined: Jun 2005
Posts: 20,107 Near St. Louis, MO
Draclvr
Reviews Editor - Hints/Glitches Mod - Site Support
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Reviews Editor - Hints/Glitches Mod - Site Support
True Blue Boomer
Joined: Jun 2005
Posts: 20,107
Near St. Louis, MO
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You "may" hear a snap when the SATA cable is securely connected to the motherboard.
No need for the BIOS at this time.
Once again, weeds are my life!
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Re: Hard Disk Error
[Re: Terri824]
#1028755
08/19/15 05:44 PM
08/19/15 05:44 PM
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Joined: Jan 2006
Posts: 1,923 Texas
Terri824
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Texas
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Hello. I want to let you know today my Cyberpower PC has a new Hard Drive! If it weren't for all the infomation that you all provided I would not have my PC up and running. After watching D. go through the steps to get it cloned, I realize that it is not a major deal, it actually looked quite easy. (of course you have to have the right information to accomplish it) Apparently I learn mostly by vision/hands on. So Boomers.............thank you so much for the tips, directions, the videos and diagrams and most of all for your patience. I know that was a long and arduous journey for you. I truly appreciate your help! Ok now........ GROUP HUG!
When you live in the past, it costs you the present.
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Re: Hard Disk Error
[Re: Terri824]
#1028762
08/19/15 06:49 PM
08/19/15 06:49 PM
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Joined: Jun 2005
Posts: 20,107 Near St. Louis, MO
Draclvr
Reviews Editor - Hints/Glitches Mod - Site Support
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Reviews Editor - Hints/Glitches Mod - Site Support
True Blue Boomer
Joined: Jun 2005
Posts: 20,107
Near St. Louis, MO
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Yay! Double yay! Now, aren't you glad you didn't just get a new one!
I remember the cloning part itself was pretty easy. It was all the steps leading up to it that were a bit harrowing.
Once again, weeds are my life!
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Re: Hard Disk Error
[Re: Terri824]
#1028792
08/19/15 10:03 PM
08/19/15 10:03 PM
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Joined: Jan 2006
Posts: 1,923 Texas
Terri824
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Thanks again Boomers...... Jenny I appreciate your vote of confidence. lol ( u know me well) Drac. Yep, cost me $50.00 and 5 years off my life. Inland Thanks for the thumbs-up. When we bought the Sata cable the other day at Best Buy the Geeks said they would do it for $100.00 and again, that was for files, no programs. I wonder why they keep saying no programs? It's a retorical question, I think.
When you live in the past, it costs you the present.
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Re: Hard Disk Error
[Re: Terri824]
#1028795
08/19/15 10:16 PM
08/19/15 10:16 PM
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Joined: Jun 2005
Posts: 20,107 Near St. Louis, MO
Draclvr
Reviews Editor - Hints/Glitches Mod - Site Support
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Reviews Editor - Hints/Glitches Mod - Site Support
True Blue Boomer
Joined: Jun 2005
Posts: 20,107
Near St. Louis, MO
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Maybe they'd never heard of cloning...
Once again, weeds are my life!
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