Oh, I was asked for either the PayPal detail OR a portion of a credit card number OR a " Redeem Key" number, oldbroad.
I just chose to give the PayPal one because it was the easiest for me to locate.

The latest step has been an offer by the Tech to access my account and manually disable the "Two-Step Log In" even though previously I had been told that wasn't possible !!

Anyway, I have given permission for that access in the desperate hope the situation will finally be resolved.

Apparently the only other thing required - if the disabling works - will be for me to log in and immediately change my password.
[ Which will be my 4th change of password in the last few days ]

What a story.

Good luck, Mad.

Thank you, Marian and Jenny100
I hope to be coming back with a positive post very soon .... But who can say !!

Just a quick note. I think if you are using GOG Galaxy, you'll only be required to use the two-step login once. After that, as today, when you open GOG you'll already be logged in. That's how it works for me today and that's what I understood from the email.

Also, don't copy and paste the codes from your email to the login. Most authentications won't accept that, although some do work with the Ctrl+C and Ctrl+V cut and paste method rather than the right click menu. You need to make sure you're not picking up a space with the process though.

I use the two step authentication with Steam, it sends the code to the mobile app on my phone as opposed to an email and so far has worked brilliantly.

Hi Trail_Mystic.

I have never used and don't ever intend to use GOG Galaxy.
I am fortunate enough to have "fast" Broadband and haven't ever experienced problems downloading from GOG just using either IE or Firefox
And that simple method is good - as far as I'm concerned. [ The simpler the better suits me ]

And I don't "copy and paste" email or password info. either.
[Many sites won't accept that anyway.]

Plus, as I have mentioned earlier in this thread, I still haven't received "that" email ....

I'm hoping that the GOG Tech will be contacting me soon now to say the Two Step method has been removed from my account.
And once that happens and I DO have access once again, I will be celebrating with an "extra" glass of wine, I can tell you !!

Just one extra glass, heck if I went through what your going through I would be opening a bottle of wine and drinking it straight from the bottle.

Well there's a thought, Starcom !!

After even more abysmal failures this morning, I finally got access to my GOG account earlier this evening !!



NOW I want to be able to access it using my original email address and not the alternative one I had to supply.

But what's the odds on THAT going smoothly ????

Good Luck Mad.

Well, GOG support have come through on everything, at last !!

I can now access my account with my original email address and, happily, without any problematic "two step" authentication stuff

Having had to change my password SIX times during the last week, I have had to write the current one down (temporarily) but hopefully, once the trauma diminishes I'll be able to remember it as I normally would

[Thanks Cathy1 ]

Thank goodness GOG took care of it. And I hope no one else has to go through this mess!

Well Mad, today is the day when this "two step" procedure was supposed to start, so like I said above, maybe it more or less straightened itself out when they put the process in motion.

Whatever, I'm glad you're back in business with them, and, I too, hope no one else has to go through the mess you did.

I hope so too, Marian

No, oldbroad. It didn't straighten itself out at all

Today, after the Tech had gone in and disabled the two step authentification (which shouldn't ever have been there in the first place) the new authentication was officially rolled out and, for me, the whole mess started up again and I couldn't log in !!

So the tech had to go back in and disable it again.

Now, when I log in I DO have to pass the "I'm not a robot" test but I DON'T have to enter a security code.
And that's good enough for me

Hi Boomers,
Today I "clicked" on GOG, and for the first time,I was asked to enter an Activation Code which had been sent to my e-mail address. So I went onto AOL, and sure enough there was an e-mail from GOG with the 4 numeral code. Went back to my "minimized" GOG site, entered the code, and I was "in". I find it to be only a minor "annoyance", and no big deal. Does anybody know if you have to "activate" every time you sign on to GOG? Would it always be the same Code number, or do you get a different code each time?------ OR is it a one time activation? I guess I'll know the answer to that when I access GOG the next time.
Sandy

"If you’re using GOG mostly from home or work, you should only be required to use the Two-step code very rarely."

Sandy, the quote above is from the email they sent out.

I haven't yet signed out of GOG and tried to sign back in.

This probably assumes you're not using any anti-tracking settings or anti-tracking addons in your web browser. It's probably NOT using IP number because it specifically says you're using an unfamiliar computer to log in. Also every other website that uses "two-step" authentication forces me to also log into email to check for a code...
Every...
Single...
Time...
I...
Log...
In...
so I doubt GOG's implementation would be any different.

When I logged in today, GOG wanted the verification code in order to log in. Fortunately I didn't have a problem receiving the code at the email I use for GOG. Then I had to receive another code in order to turn off the two-step authentication.

We'll see if the "disable" setting sticks.

I will say this for GOG -- at least I received the code quickly, and didn't have to wait up to 10 minutes the way I do for Humble. That may have had more to do with the current state of my ISP's email service than with GOG though.


The code will time out in about 10 minutes.
After that you'll have to request another code.

I sincerely hope everyone has a hassle-free time with the new procedure

I can only think that for some weird reason I was asked to enable the two-step authentication before it had been officially offered - and without my being sent the informative email - so when I agreed to do so the whole apple cart became horribly upset and the result was a full week of frustration and annoyance

I'm very relieved to have my GOG Account back to normal I can tell you

Thanks for this info, Oldbroad. So far, I've only had to "activate" my GOG account twice. I get the code immediately in my e-mail, so I just apply it to the code request box, and I'm in again. As I said before, i's only a minor :"annoyance", which I can deal with without getting "stressed out". LOL
Sandy