Big Fish games leaving something running
#1092708
12/14/16 12:13 AM
12/14/16 12:13 AM
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Joined: Sep 2003
Posts: 4,940 Lincoln, NE
GuybrushThreepwood
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Lately Big Fish games are apparently not completing shutting down because whenever I finish a game and exit out the game manger claims the game is still running when I try to delete it. Only way I can delete the game is to reboot the computer. Same thing happens if I quit an unfinished game then try to reload it later. The game manager wont run the game again until I reboot. And if I quit a demo I have to reboot before buying the full game because otherwise the game manager wont run the newly installed full version. It will download and install it but wont run it.
Bigfish customer service hasn't gotten back to me.
Currently Playing: Adventure Game: Broken Age Darkside: Star Wars: The Old Republic
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Re: Big Fish games leaving something running
[Re: GuybrushThreepwood]
#1092790
12/14/16 04:29 PM
12/14/16 04:29 PM
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Joined: Sep 2003
Posts: 4,940 Lincoln, NE
GuybrushThreepwood
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I've always ran the games from the game manager and never had this problem before. Thanks for the advice tough.
Currently Playing: Adventure Game: Broken Age Darkside: Star Wars: The Old Republic
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Re: Big Fish games leaving something running
[Re: GuybrushThreepwood]
#1092793
12/14/16 05:20 PM
12/14/16 05:20 PM
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Joined: Jun 2005
Posts: 20,093 Near St. Louis, MO
Draclvr
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I run games from the Game Manager too and am always able to uninstall a game if needed. My Game Manager is also not running in the background when I check my running processes in Task Manager. You might try going in to your Task Manager and find the Big Fish Game Client and do an End Task from there. Your shouldn't have to reboot.
Once again, weeds are my life!
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Re: Big Fish games leaving something running
[Re: Jenny100]
#1092884
12/15/16 02:29 PM
12/15/16 02:29 PM
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Joined: Nov 2000
Posts: 34,363 United Kingdom
Mad
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This is what I do to uninstall a Big Fish game :
1. I open Control Panel and select "Programmes and Features". 2. R Click on the game I want to uninstall and then L Click to confirm uninstall. 3. After the uninstall is complete I close Control Panel and then take the path to the saved games location. [For me it's : C Drive/ Users/ Mad/ AppData/Roaming/Game Developer/ Game Title] 4. I delete the Game Title folder.
And I am never left with anything "still running".
[I always use IE to download Big Fish games - if that makes any difference.]
Time : The Most Precious Commodity
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Re: Big Fish games leaving something running
[Re: GuybrushThreepwood]
#1092891
12/15/16 03:43 PM
12/15/16 03:43 PM
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Joined: Jun 2005
Posts: 20,093 Near St. Louis, MO
Draclvr
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That's also what I do, Mad. I also never have anything from Big Fish left running in the background.
I've never had a reason to move anything, so I haven't tried doing that.
Once again, weeds are my life!
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Re: Big Fish games leaving something running
[Re: GuybrushThreepwood]
#1092896
12/15/16 04:51 PM
12/15/16 04:51 PM
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Joined: Oct 2000
Posts: 40,644 southeast USA
Jenny100
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The problem was this... Lately Big Fish games are apparently not completing shutting down because whenever I finish a game and exit out the game manger claims the game is still running when I try to delete it. Only way I can delete the game is to reboot the computer. Same thing happens if I quit an unfinished game then try to reload it later. The game manager wont run the game again until I reboot. And if I quit a demo I have to reboot before buying the full game because otherwise the game manager wont run the newly installed full version. It will download and install it but wont run it. I'm sorry no one here really has an answer for you -- not for all your issues anyway. I agree that the Big Fish Client can be buggy, and it's probably buggiest on older computers that have had many different versions of the Big Fish Client installed and many different games played on them over the years. Even if you uninstalled through one of the recommended methods -- through the Game Manager or Add/Remove Programs -- rather than deleting the game folder, problems with the Big Fish Client will tend to accumulate. It won't run as well on the same computer as it did 8 or 9 years ago when the Windows installation was fresher and had less junk accumulate in the registry. To address the problem of having to reboot before restarting your game, I've found it's easiest to detach the game from the Game Manager after installing -- by making a shortcut directly to the game exe, instead of having the Big Fish Client "manage" things -- which it doesn't do very well. If you start directly from the game exe, you shouldn't have to reboot before restarting your game again. Of course I have to make a shortcut for every single game I buy, but the games start faster without the Client and I don't have issues with the Client "already running" when I want to restart the game. I don't have any fix for having to reboot after playing a game demo before being able to purchase a game. I haven't had that particular problem. If you see the Game client listed in Task Manager, you can try shutting it down through Task Manager. All the problems you listed are caused by the Big Fish Game Manager/Client not shutting down completely when you exit a game (or demo). The client may or may not show up in Windows Task Manager. If not, rebooting is about all you can do to force the Client to shut down.
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Re: Big Fish games leaving something running
[Re: GuybrushThreepwood]
#1092900
12/15/16 06:25 PM
12/15/16 06:25 PM
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Joined: Jun 2005
Posts: 20,093 Near St. Louis, MO
Draclvr
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Perhaps an uninstall of the client itself and then a reinstall might work. I just didn't find much out there and I can't replicate because the client is shutting down for me.
Once again, weeds are my life!
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Re: Big Fish games leaving something running
[Re: GuybrushThreepwood]
#1092921
12/15/16 11:36 PM
12/15/16 11:36 PM
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Joined: Jun 2005
Posts: 20,093 Near St. Louis, MO
Draclvr
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I should check on my old XP computer to see if it shuts down there. The client shuts down completely on my Windows 10 computer.
Once again, weeds are my life!
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Re: Big Fish games leaving something running
[Re: Jenny100]
#1092929
12/16/16 12:23 AM
12/16/16 12:23 AM
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Joined: Jul 2005
Posts: 789 Virginia Beach, VA
Uncle Reg
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To address the problem of having to reboot before restarting your game, I've found it's easiest to detach the game from the Game Manager after installing -- by making a shortcut directly to the game exe, instead of having the Big Fish Client "manage" things -- which it doesn't do very well. If you start directly from the game exe, you shouldn't have to reboot before restarting your game again. Of course I have to make a shortcut for every single game I buy, but the games start faster without the Client and I don't have issues with the Client "already running" when I want to restart the game.
You don't have to make a new shortcut. As soon as I install a BF game, I look in the game folder, copy the name of the game exe file, right click on the desktop shortcut that the game installed, select Properties, and then highlight the launchgame.bfg that BF always puts in the Target box, and paste the game exe filename over it. I've been doing this for over 5 years and it has never caused any problems. The only time the game manager runs is when I install a new game.
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Re: Big Fish games leaving something running
[Re: Uncle Reg]
#1093018
12/16/16 03:40 PM
12/16/16 03:40 PM
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Joined: Nov 2000
Posts: 34,363 United Kingdom
Mad
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" I should check on my old XP computer to see if it shuts down there. The client shuts down completely on my Windows 10 computer." Shuts down fine on both my WinXP and Win7 machines
Time : The Most Precious Commodity
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Re: Big Fish games leaving something running
[Re: Uncle Reg]
#1093023
12/16/16 03:54 PM
12/16/16 03:54 PM
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Joined: Oct 2000
Posts: 40,644 southeast USA
Jenny100
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You don't have to make a new shortcut. As soon as I install a BF game, I look in the game folder, copy the name of the game exe file, right click on the desktop shortcut that the game installed, select Properties, and then highlight the launchgame.bfg that BF always puts in the Target box, and paste the game exe filename over it. I've been doing this for over 5 years and it has never caused any problems. The only time the game manager runs is when I install a new game. No you don't "have" to make a new shortcut instead of editing the old one, but it avoids accidentally deleting the name of the game exe when you meant to copy it. If you have shaky or uncoordinated hands, it's very easy to accidentally delete the name of the game exe while trying to copy it by clicking on it. The alternative is to copy it manually, but this can be tricky for games with long names with spaces, and you can accidentally remove a necessary quote mark. Shuts down fine on both my WinXP and Win7 machines So you've played a Big Fish game using the client, exited the game, then attempted to move the game folder to another location on your hard drive (not copy it, but move it so it's no longer at the original location). Seeing the client window disappear after exiting the game isn't proof enough. The client window may close on my computer, but I know the client is still running because I get the "file or folder in use" error when I try to move the game folder. Your computers may very well close down the client properly after exiting a game, but my laptop has a Dell version of XP and who knows what version of Windows the OP (Original Poster) has. Maybe it's a name brand computer like Dell or HP with a slightly different version of Windows from retail versions. Or maybe it's 9 years old like mine and has accumulated subtle registry abnormalities. It's not necessarily worth reinstalling Windows for this type of problem, but I doubt Big Fish will find a fix that works for all computers.
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Re: Big Fish games leaving something running
[Re: GuybrushThreepwood]
#1093028
12/16/16 05:01 PM
12/16/16 05:01 PM
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Joined: Jun 2005
Posts: 20,093 Near St. Louis, MO
Draclvr
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LOL! And I forgot that my XP computer is in pieces right now as I swapped out that motherboard to another machine! All mine are computers I built with original Windows disk installations, so that may not help anyway.
Once again, weeds are my life!
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Re: Big Fish games leaving something running
[Re: Draclvr]
#1093029
12/16/16 05:12 PM
12/16/16 05:12 PM
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Joined: Nov 2000
Posts: 34,363 United Kingdom
Mad
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"So you've played a Big Fish game using the client, exited the game, then attempted to move the game folder to another location on your hard drive (not copy it, but move it so it's no longer at the original location). Seeing the client window disappear after exiting the game isn't proof enough. The client window may close on my computer, but I know the client is still running because I get the "file or folder in use" error when I try to move the game folder."
Oh, I haven't ever tried to "move" a Big Fish game folder to another location. I thought the problem reported was that the game manager didn't shut down after a game was concluded so it could be uninstalled ??
Time : The Most Precious Commodity
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Re: Big Fish games leaving something running
[Re: GuybrushThreepwood]
#1093030
12/16/16 05:13 PM
12/16/16 05:13 PM
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Joined: Jun 2005
Posts: 20,093 Near St. Louis, MO
Draclvr
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That's right, Mad. And I didn't have any problems when I did the same thing. Didn't try moving a game though as that wasn't what the original poster talked about. Just tried to replicate his actions.
Once again, weeds are my life!
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Re: Big Fish games leaving something running
[Re: Draclvr]
#1093035
12/16/16 05:30 PM
12/16/16 05:30 PM
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Joined: Oct 2000
Posts: 40,644 southeast USA
Jenny100
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All mine are computers I built with original Windows disk installations, so that may not help anyway. Yes, it can make a big difference, as can the age of the Windows installation and how many programs have been installed and uninstalled on it. Oh, I haven't ever tried to "move" a Big Fish game folder to another location. I thought the problem reported was that the game manager didn't shut down after a game was concluded so it could be uninstalled ?? That was only one of the problems, and I'm not sure whether the OP said "delete" when they meant "uninstall." Deleting a folder (or moving it) will upset the Game Manager if it's running. Uninstalling a game through the Game Manager (or Add/Remove Programs) probably won't. If you want to test, you can always try dragging the game folder to your desktop after playing a game. If successful, you can always drag it right back. The Game Manager won't care if it's not running, but you'll get the "file or folder in use" message if the Game Manager didn't shut down completely. The OP's worse problems were not being able to start up a game again after exiting (without rebooting in between play sessions), and not being able to purchase a game after playing the demo (without rebooting).
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Re: Big Fish games leaving something running
[Re: Jenny100]
#1093037
12/16/16 05:46 PM
12/16/16 05:46 PM
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Joined: Nov 2000
Posts: 34,363 United Kingdom
Mad
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" If you want to test, you can always try dragging the game folder to your desktop after playing a game. If successful, you can always drag it right back. The Game Manager won't care if it's not running, but you'll get the "file or folder in use" message if the Game Manager didn't shut down completely." If I remember to, I might just "test" like that, Jenny100
Time : The Most Precious Commodity
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Re: Big Fish games leaving something running
[Re: GuybrushThreepwood]
#1093207
12/18/16 12:25 PM
12/18/16 12:25 PM
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Joined: Sep 2003
Posts: 4,940 Lincoln, NE
GuybrushThreepwood
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I modified the short cuts to use the exe files. One for some reason windows kept saying the location I copied was wrong so I just made a new short cut instead. After changing target to the actual exe I went back in to check run as administrator.
Last edited by GuybrushThreepwood; 12/18/16 12:30 PM.
Currently Playing: Adventure Game: Broken Age Darkside: Star Wars: The Old Republic
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