Do you know if Prosoft3d is a legit company or a scam.
( http://www.prosoft3d.com/passwordrecovery/ )

Based on a Google search, that site is questionable at best and most likely a scam.

I got the same result in a Google search and a Bing search. WOT gives the website a red warning rating.

http://www.ripoffreport.com/reports/directory/prosoft3d-com

Wow Im glad I asked. Thanks Draclvr and Robert.

The reason I was interested in this site is because I had given a friend one of my old(win-7)Cyberpower computers and things were fine for a long time. Then she called me and said she cant access her computer through the password anymore. I don't know if she forgot it or if there is some kind of glitch that came up or what but is there any way to circumvent the password so she can gain access?

A Google search found many hits on bypassing the password. However, the procedures could be difficult for someone not a computer hobbyist. If your friend has any internet access, tell her to look at
http://www.instructables.com/id/Resetting-Forgotten-Windows-7-Password/?ALLSTEPS

When you gave her the computer, did she also get the installation CD or a recovery disk? Is there any reason to believe the computer is infected with malware? Exactly what does she see on the screen when trying to boot?

There are password recovery tools like "John the Ripper"
https://en.wikipedia.org/wiki/John_the_Ripper
and "Ophcrack"
https://en.wikipedia.org/wiki/Ophcrack
but I wonder if she didn't get hit with ransomware.

When I gave her the computer I gave her the Cyberpower installation disk that came with the computer. I don't know if she still has it but lets assume she does,can that be used somehow to gain access and change or remove the current password.

Robert--I believe I was at that site. As you can see Prosoft3d is there and that's where I got it from.
I don't know the answers to your questions right now. I will have to call her,but she may still have the installation disk as stated above.

That would be a very unusual feature for an installation disc. I don't know exactly what's on a Cyberpower installation disc, but there's probably not a password recovery tool.

She may have to take the computer to a computer repair shop. Password recovery tools aren't the easiest things to work with for non-technical people. Also, a password that suddenly fails to work could be a sign of a failing hard drive or an infection.

Heres what I am thinking about the installation disk. I haven't used one in a long time but I think one of the options that comes up is Repair. Under that option I think you have the choice to go into safe mode. Once in safe mode you have access to users to change or remove passwords. Am I on the right track or totally wrong?

I don't know if the Cyberpower installation disc is an actual installation disc with the recovery options, etc. or if it's just a disc for re-imaging the hard drive back to factory default.

You might be able to reset the password if you have access to the Administrative account.
http://www.lostwindowspassword.com/break-windows-7-password-from-safe-mode.html

Any encrypted files may be permanently encrypted though.

I still don't think this is a job for a non-technical person,
and we still don't know exactly why the password isn't working. If she changed the password and forgot what it was changed to, that's a different matter from an infection.