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Voices on speakers advertising Comcast without my permission #1097463
01/19/17 06:11 PM
01/19/17 06:11 PM
Joined: Apr 2004
Posts: 2,138
Oakland, Ca.
kazzmo Offline OP
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kazzmo  Offline OP
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Joined: Apr 2004
Posts: 2,138
Oakland, Ca.
This is on my speakers and will not stop. Is this Apple? Over and over again the same thing, What can I do? This is the first time I have turned my speakers on in days. I bet this is what has my computer messed up. The ads will change sometimes, but never stop. I discovered this when I tried to play a game today.

Last edited by kazzmo; 01/19/17 06:48 PM.

Brick walls do not a prison make, nor iron bars a cage. Give no thought of tomorrow, today was tomorrow and tomorrow will be today.
Re: Voices on speakers advertising Comcast without my permission [Re: kazzmo] #1097468
01/19/17 07:03 PM
01/19/17 07:03 PM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
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Jenny100  Offline
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Joined: Oct 2000
Posts: 40,644
southeast USA

Sounds like it's infected.
Since it mostly sounds like adware, do you have MalwareBytes or SpyBot or anything similar to get rid of adware? I thought you said you already scanned in another message though.

If it's using a rootkit, you won't be able to get rid of it when booted to the same Windows installation that the malware is on.

If it only happens when your web browser is open, it's possible that it's something that installed as a browser add-on and you can get rid of it.

Also check your (Add/Remove) Programs for something strange on the off chance you can get rid of it from there..

Re: Voices on speakers advertising Comcast without my permission [Re: kazzmo] #1097474
01/19/17 07:18 PM
01/19/17 07:18 PM
Joined: Apr 2004
Posts: 2,138
Oakland, Ca.
kazzmo Offline OP
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kazzmo  Offline OP
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Joined: Apr 2004
Posts: 2,138
Oakland, Ca.
Jenny100, I have run MalwareBytes and it show nothing. I do not have SpyBot. I looked at my programs. What is Qualcomm Atheros Killer Network Manager Suite and Cyberlink Media Suite Essentials. Where would be a safe place to download SpyBot?

Last edited by kazzmo; 01/19/17 07:42 PM.

Brick walls do not a prison make, nor iron bars a cage. Give no thought of tomorrow, today was tomorrow and tomorrow will be today.
Re: Voices on speakers advertising Comcast without my permission [Re: kazzmo] #1097478
01/19/17 07:48 PM
01/19/17 07:48 PM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
GB Reviewer Glitches Moderator
Jenny100  Offline
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Sonic Boomer

Joined: Oct 2000
Posts: 40,644
southeast USA
Both Qualcomm Atheros Killer Network Manager Suite and Cyberlink Media Suite Essentials may have installed along with Windows 10. Qualcomm Atheros Killer Network Manager Suite is sometimes installed along with a network card or motherboard with onboard LAN. It's not what's causing this problem.

If MalwareBytes can't find an infection, the infection may be using a rootkit. Doesn't mean it's not there, just that it's good at hiding.

If you can't get rid of the infection yourself, you may have to take the computer to the computer doctor.

Otherwise you may want to post at https://www.bleepingcomputer.com/forums/


In your other thread you mentioned uninstalling games.
Were any of these "free" games?
"Free" games may contain malware that installs along with the game -- but of course doesn't uninstall with them.

Re: Voices on speakers advertising Comcast without my permission [Re: kazzmo] #1097493
01/19/17 09:18 PM
01/19/17 09:18 PM
Joined: Apr 2004
Posts: 2,138
Oakland, Ca.
kazzmo Offline OP
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kazzmo  Offline OP
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Joined: Apr 2004
Posts: 2,138
Oakland, Ca.
None of the games were "free"games. They were disc and GOG games. Should I download Spybot and give that a try, if so, can you advise me on a safe site to get the download?


Brick walls do not a prison make, nor iron bars a cage. Give no thought of tomorrow, today was tomorrow and tomorrow will be today.
Re: Voices on speakers advertising Comcast without my permission [Re: kazzmo] #1097502
01/19/17 09:45 PM
01/19/17 09:45 PM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
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Jenny100  Offline
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Joined: Oct 2000
Posts: 40,644
southeast USA
Spybot's website is https://www.safer-networking.org/

If MalwareBytes didn't find the problem, I don't think Spybot will either, but you can always try and see. If you've already got an antivirus running, be sure NOT to get the Spybot version that includes an antivirus. You don't want two antivirus running at the same time.

After downloading, be sure to update the signatures before scanning.

If malware has already gotten inside your computer, it is quite possible that nothing you install on the same computer will detect the malware. Hiding from antivirus is something malware is specifically designed to do. Antimalware programs are much better at prevention.

I think you'll have to go over to the bleeping computer forum or take it to the computer doctor.

It sounds like the games weren't the problem. It's more likely you got the infection from an infected ad on a webpage.

Re: Voices on speakers advertising Comcast without my permission [Re: kazzmo] #1097634
01/21/17 12:03 AM
01/21/17 12:03 AM
Joined: Apr 2004
Posts: 2,138
Oakland, Ca.
kazzmo Offline OP
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kazzmo  Offline OP
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Joined: Apr 2004
Posts: 2,138
Oakland, Ca.
Geek Squad tried to fix my computer remotely today with no luck. I will have to take it to the store and have a restore done. I have had computers over 20 years and have never had this problem. What ever got into my computer really is hiding well. The Comcast ad is on a loop and repeats the same thing over and over. You can hear the voices from games and new stories, but the ad never stops.


Brick walls do not a prison make, nor iron bars a cage. Give no thought of tomorrow, today was tomorrow and tomorrow will be today.
Re: Voices on speakers advertising Comcast without my permission [Re: kazzmo] #1097636
01/21/17 12:14 AM
01/21/17 12:14 AM
Joined: Jun 2005
Posts: 20,011
Near St. Louis, MO
Draclvr Offline
Reviews Editor - Hints/Glitches Mod - Site Support
Draclvr  Offline
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Joined: Jun 2005
Posts: 20,011
Near St. Louis, MO
It does sound like a bad one... I'm sorry they have to do a restore as you will most likely lose all your files and data.


Gardens put to bed for the winter. Time for some gaming!
Re: Voices on speakers advertising Comcast without my permission [Re: kazzmo] #1097642
01/21/17 04:16 AM
01/21/17 04:16 AM
Joined: Jun 2005
Posts: 2,849
Michigan
Geo Offline
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Geo  Offline
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Michigan
Two last gasps you can try:
1). Run Malwarebytes (full scan) in safe mode and not allowing a full boot up. This has worked for me in the past.
2). Try to see if anything on your computer says conduit. Look in add/remove programs and do a search from the start button for anything that says conduit. If you find something ,it is malware that cant be removed by regular programs such as malwarebytes but it can be done in a series of steps.

Re: Voices on speakers advertising Comcast without my permission [Re: kazzmo] #1097649
01/21/17 06:46 AM
01/21/17 06:46 AM
Joined: Jul 2005
Posts: 1,013
Sunny Devon, United Kingdom
Upsydaisy Offline
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Sunny Devon, United Kingdom
Another last gasp: download Malwarebytes rootkit (free download from here: https://www.bleepingcomputer.com/download/malwarebytes-anti-rootkit/ wave

Re: Voices on speakers advertising Comcast without my permission [Re: kazzmo] #1097670
01/21/17 10:46 AM
01/21/17 10:46 AM
Joined: Jul 2006
Posts: 1,377
R
Robert Gault Offline
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R

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I just did a Google search for "virus Comcast ad on speakers" and found there has been a campaign against Comcast. There was a solution found that had worked.
http://www.tomshardware.com/forum/45783-63-random-audio-playing
"Download & run Kaspersky's TDSSKILLER" which removes a rootkit.

This did not work for everyone on the thread. Also mentioned was
http://www.bleepingcomputer.com/download/rkill/

There was also a comment about replacing rpcss.dll.
"Replace rpcss.dll in the c:\windows\system32 folder. Note that if you're putting it on a Win 7 Pro 32 bit machine, it needs to come from a 32 bit machine, the file is different for 64 bit."

In short this is a difficult malware to get rid of as there are several versions of it.

Re: Voices on speakers advertising Comcast without my permission [Re: kazzmo] #1097675
01/21/17 11:04 AM
01/21/17 11:04 AM
Joined: Jun 2005
Posts: 2,849
Michigan
Geo Offline
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Geo  Offline
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Posts: 2,849
Michigan
R.Gault-That one guy said he re-installed windows and it was still there. Yikes!

Re: Voices on speakers advertising Comcast without my permission [Re: kazzmo] #1097685
01/21/17 11:40 AM
01/21/17 11:40 AM
Joined: Jun 2005
Posts: 20,011
Near St. Louis, MO
Draclvr Offline
Reviews Editor - Hints/Glitches Mod - Site Support
Draclvr  Offline
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True Blue Boomer

Joined: Jun 2005
Posts: 20,011
Near St. Louis, MO
Sounds like this is one where she has made the right decision to take it in and have someone else work on it. I've used TDSSKILLER from Kaspersky before and it's a great tool for rootkits that respawn at startup.


Gardens put to bed for the winter. Time for some gaming!
Re: Voices on speakers advertising Comcast without my permission [Re: kazzmo] #1097887
01/22/17 10:10 PM
01/22/17 10:10 PM
Joined: Apr 2004
Posts: 2,138
Oakland, Ca.
kazzmo Offline OP
Addicted Boomer
kazzmo  Offline OP
Addicted Boomer

Joined: Apr 2004
Posts: 2,138
Oakland, Ca.
Geo, Upsydaisy, Robert Gault and Draclvr, Thank you so much for your responses. I took my computer to Geek Squad yesterday, tried remote process, but could not fix problem. Hopefully it can be fixed with "hands on" process. I dusted off my XP and I am chugging along. This "baby" is old and somewhat slow, but then so am I.


Brick walls do not a prison make, nor iron bars a cage. Give no thought of tomorrow, today was tomorrow and tomorrow will be today.
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