Reinstalling Grim Tales games
#1120442
08/09/17 03:09 PM
08/09/17 03:09 PM
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Joined: Jan 2002
Posts: 7,187 Long Island, N.Y.
fildil
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When I try to reinstall any of the Grim Tales games I get the error message: "Access violation at 0X004BE94D. I have tried at the BFG forums and I couldn't find any answers. I also couldn't find how to contact BFG directly to ask about the problem. Can anybody help, thanks?
Fil
There is a fine line between genius and insanity. I have erased this line. Oscar Levant
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Re: Reinstalling Grim Tales games
[Re: fildil]
#1120445
08/09/17 03:12 PM
08/09/17 03:12 PM
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Joined: Jul 2000
Posts: 48,408 near Yosemite
Marian
Global Moderator
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Global Moderator
Sonic Boomer
Joined: Jul 2000
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near Yosemite
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Since this is a technical problem, I have moved your post over to Glitches. You can contact Big Fish Customer Support here. Click on the right-hand side where it says "submit a request," and that should get you going.
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Re: Reinstalling Grim Tales games
[Re: fildil]
#1120446
08/09/17 03:25 PM
08/09/17 03:25 PM
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Joined: Jun 2005
Posts: 20,107 Near St. Louis, MO
Draclvr
Reviews Editor - Hints/Glitches Mod - Site Support
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Reviews Editor - Hints/Glitches Mod - Site Support
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Near St. Louis, MO
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Are you reinstalling the games on the same computer? Did you uninstall the games or just delete the launch icon?
Once again, weeds are my life!
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Re: Reinstalling Grim Tales games
[Re: fildil]
#1120514
08/09/17 10:57 PM
08/09/17 10:57 PM
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Joined: Jan 2002
Posts: 7,187 Long Island, N.Y.
fildil
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To answer your questions: I reinstalled the game from my BF game manager. This is how I reinstall all my games and I never have any problem with them. It's just the last two Grim Tales games. I uninstall all my games from the game manager too. I really like the Grim Tale series and the first time around I didn't play the bonus chapter so that's why I reinstalled these two games. When I go into my Program Files the game icon is grayed out but if I right click on it, nothing happens.
Fil
There is a fine line between genius and insanity. I have erased this line. Oscar Levant
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Re: Reinstalling Grim Tales games
[Re: fildil]
#1120659
08/10/17 10:07 PM
08/10/17 10:07 PM
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Joined: Jan 2002
Posts: 7,187 Long Island, N.Y.
fildil
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Thanks everybody, I tried the fixes recommended, but no joy. I contacted BF but all I got was a form letter with the same information that's on the forum Help page. All I wanted was the explanation of the error code which is not addressed on their site. I really like these games and have replayed all the earlier games in the series. Don't know why these two titles won't play. I'd buy them again but I can't figure out how to delete the games from my computer.
Fil
There is a fine line between genius and insanity. I have erased this line. Oscar Levant
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Re: Reinstalling Grim Tales games
[Re: fildil]
#1120660
08/10/17 10:17 PM
08/10/17 10:17 PM
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Joined: Jul 2000
Posts: 48,408 near Yosemite
Marian
Global Moderator
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Global Moderator
Sonic Boomer
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near Yosemite
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You should reply to Big Fish, telling them that none of their suggested fixes worked. Here is a good free program that should allow you to uninstall the games - but maybe wait until you hear back from Big Fish first. If you can't play the games anymore, at the very least they should be able to give you 2 replacement codes for 2 free CE game.
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Re: Reinstalling Grim Tales games
[Re: fildil]
#1120661
08/10/17 11:02 PM
08/10/17 11:02 PM
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Joined: Oct 2000
Posts: 40,644 southeast USA
Jenny100
GB Reviewer Glitches Moderator
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GB Reviewer Glitches Moderator
Sonic Boomer
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southeast USA
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I don't think you ever mentioned which Windows you were using, but here's someone who had the error with Windows 10. https://answers.microsoft.com/fr-fr/wind...ed-7a0d9271aed1If you can read French, or can put the text through Google translator, you may get an explanation of what the error means and why it occurs. The Revo Uninstaller Marian mentioned might help if the problem is due to remnants of previous installations left behind in the registry.
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Re: Reinstalling Grim Tales games
[Re: Jenny100]
#1120669
08/10/17 11:55 PM
08/10/17 11:55 PM
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Joined: Jul 2000
Posts: 48,408 near Yosemite
Marian
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Global Moderator
Sonic Boomer
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Part of the article Jenny linked to says this: Ce genre de problème apparaît généralement pour trois raisons: un programme qui interfère avec l'application (habituellement un antivirus), une carte graphique non mise à jour, ou une version obsolète de DirectX. It says that this kind of problem generally happens for three reasons: another program that is interfering (often an antivirus program), graphics card drivers that are not up to date, or an obsolete version of DirectX.
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Re: Reinstalling Grim Tales games
[Re: fildil]
#1120826
08/12/17 09:29 AM
08/12/17 09:29 AM
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Joined: Jan 2002
Posts: 7,187 Long Island, N.Y.
fildil
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Well, I replied to BF's email but I haven't heard back yet. It seems very strange to me that it's only the Grim Tales games that I can't reinstall. I'm playing the new one with no problem and I'm wondering if I should not uninstall it when I'm finished.
Fil
There is a fine line between genius and insanity. I have erased this line. Oscar Levant
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Re: Reinstalling Grim Tales games
[Re: fildil]
#1120833
08/12/17 10:25 AM
08/12/17 10:25 AM
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Joined: Jun 2005
Posts: 20,107 Near St. Louis, MO
Draclvr
Reviews Editor - Hints/Glitches Mod - Site Support
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Near St. Louis, MO
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Did you use the Revo uninstaller to be sure there are no traces of the game left? Or you might try using the registry cleaner in CCleaner.
Once again, weeds are my life!
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Re: Reinstalling Grim Tales games
[Re: Marian]
#1120841
08/12/17 11:08 AM
08/12/17 11:08 AM
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Joined: Oct 2000
Posts: 40,644 southeast USA
Jenny100
GB Reviewer Glitches Moderator
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GB Reviewer Glitches Moderator
Sonic Boomer
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southeast USA
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Part of the article Jenny linked to says this: Ce genre de problème apparaît généralement pour trois raisons: un programme qui interfère avec l'application (habituellement un antivirus), une carte graphique non mise à jour, ou une version obsolète de DirectX. It says that this kind of problem generally happens for three reasons: another program that is interfering (often an antivirus program), graphics card drivers that are not up to date, or an obsolete version of DirectX. Illegal operation messages can also be caused by a bad spot on the hard drive or failing hard drives. If you wants to run chkdsk, Here's how to run chkdsk in Windows 10: https://www.tekrevue.com/tip/fix-hard-drives-chkdsk-windows-10/Here's how to run chkdsk in Windows 7, 8, or 10 ***How-To Geek instructions***
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Re: Reinstalling Grim Tales games
[Re: fildil]
#1120845
08/12/17 12:31 PM
08/12/17 12:31 PM
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Joined: Jan 2002
Posts: 7,187 Long Island, N.Y.
fildil
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I tried running the game as Administrator and I scanned with Defender and Malware and I still got an access violation except with different letters. I'm still waiting for BF to get back to me.
Fil
There is a fine line between genius and insanity. I have erased this line. Oscar Levant
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Re: Reinstalling Grim Tales games
[Re: fildil]
#1120861
08/12/17 01:51 PM
08/12/17 01:51 PM
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Joined: Oct 2000
Posts: 40,644 southeast USA
Jenny100
GB Reviewer Glitches Moderator
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GB Reviewer Glitches Moderator
Sonic Boomer
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I tried running the game as Administrator and I scanned with Defender and Malware and I still got an access violation except with different letters. I'm still waiting for BF to get back to me. It sounds like you believe you have a virus or some other malware. Big Fish can't help you with virus. If your antivirus and anti-malware programs can't get rid of the infection, you'll have to take the computer to a repair shop.
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Re: Reinstalling Grim Tales games
[Re: fildil]
#1120865
08/12/17 02:07 PM
08/12/17 02:07 PM
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Joined: Jan 2002
Posts: 7,187 Long Island, N.Y.
fildil
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I've been experimenting with reinstalls. It seems now that anything I reinstall gets the access violation message. I wonder if my computer is at fault, but nothing else I do on it seems to be at fault. Lordy, lordy, I wish I were a teenager. They seem to know their way around computers, not like old ladies like me.
Fil
There is a fine line between genius and insanity. I have erased this line. Oscar Levant
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Re: Reinstalling Grim Tales games
[Re: fildil]
#1120935
08/13/17 11:15 AM
08/13/17 11:15 AM
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Joined: Jan 2002
Posts: 7,187 Long Island, N.Y.
fildil
OP
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Well this computer is 7 years old and so far the only problem I'm having with it is with BFG. I hate buying new computers because I drive myself crazy trying to configure it.
Fil
There is a fine line between genius and insanity. I have erased this line. Oscar Levant
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Re: Reinstalling Grim Tales games
[Re: fildil]
#1120943
08/13/17 12:53 PM
08/13/17 12:53 PM
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Joined: Oct 2000
Posts: 40,644 southeast USA
Jenny100
GB Reviewer Glitches Moderator
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GB Reviewer Glitches Moderator
Sonic Boomer
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southeast USA
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I'm not saying you need a new computer. But if you're not able to install anything, that limits the computer's usefulness. Is it only Big Fish games that can't install? Or are all software installations affected? If it's just installing through the Big Fish Game Manager that is affected, you can try uninstalling and reinstalling the Game Manager. Here are Big Fish's instructions... https://bigfishgames.zendesk.com/hc/en-u...p-Game-Manager-
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Re: Reinstalling Grim Tales games
[Re: fildil]
#1120975
08/13/17 10:21 PM
08/13/17 10:21 PM
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Joined: Jan 2002
Posts: 7,187 Long Island, N.Y.
fildil
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I did uninstall and reinstall the Game Manager, nada. I don't have any trouble downloading a game and installing it but it won't launch. I'm going to contact BF again and ask about the "access violation". I hope they answer that specific question.
Fil
There is a fine line between genius and insanity. I have erased this line. Oscar Levant
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Re: Reinstalling Grim Tales games
[Re: fildil]
#1120990
08/14/17 12:15 AM
08/14/17 12:15 AM
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Joined: Oct 2000
Posts: 40,644 southeast USA
Jenny100
GB Reviewer Glitches Moderator
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GB Reviewer Glitches Moderator
Sonic Boomer
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southeast USA
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I don't have any trouble downloading a game and installing it but it won't launch. "Installs but won't play" is a very different situation from not being able to install at all, and would likely have a different cause. In the future, please try to be accurate when you describe problems. Doing so will help us help you.
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Re: Reinstalling Grim Tales games
[Re: fildil]
#1121175
08/15/17 11:08 AM
08/15/17 11:08 AM
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Joined: Jan 2002
Posts: 7,187 Long Island, N.Y.
fildil
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I'm sorry that I didn't make myself clear. I'm still waiting to hear back from BFG about the problem.
Fil
There is a fine line between genius and insanity. I have erased this line. Oscar Levant
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