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#1123984 - 09/06/17 07:47 PM Steam problems
JoAJ Offline
Shy Boomer

Registered: 12/07/09
Posts: 98
Not sure if this is the correct place to put this. Anyway the problem I'm having is after purchaseing Syberia 3 yesterday - thanks to Oldbroad for letting us know it was on Special!! - I can't find My Library anywhere. I asked Support on Steam and they said just login to Steam Client but I can't find that either. Then I thought maybe I needed to re-download the Steam app. so uninstalled the old one I had but when I try to re-download it, it keeps saying to close STEAM! Trouble is, I didn't have Steam open and it's supposed to be uninstalled. I've never had these sorts of problems with Steam before and the so-called My Library doesn't show up at the top of the website where it's supposed to be!
Please, does anyone have any idea what on earth could be wrong or perhaps send me a link to Steam Client>
Thanks. smile

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#1123985 - 09/06/17 08:01 PM Re: Steam problems [Re: JoAJ]
Marian Offline
Global Moderator
Sonic Boomer

Registered: 07/04/00
Posts: 31326
Loc: near Yosemite in California
Here's the link to the download.

You posted in the right place, and hopefully someone else will be able to assist you further, if needed. wave

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#1123986 - 09/06/17 08:08 PM Re: Steam problems [Re: JoAJ]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 38210
Loc: southeast USA
Originally Posted By: JoAJ
Then I thought maybe I needed to re-download the Steam app. so uninstalled the old one I had but when I try to re-download it, it keeps saying to close STEAM!


Did you reboot after uninstalling?
If that fixes the problem, it's the easiest thing.

Otherwise try one of the suggestions here
https://support.steampowered.com/kb_article.php?ref=9609-OBMP-2526

Or you could try rebooting to Safe Mode and installing it.

Here are instructions for how to reboot to Safe Mode.
There's more than one way to do it.

https://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/

https://www.howtogeek.com/howto/windows-...ing-the-f8-key/

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#1123987 - 09/06/17 08:09 PM Re: Steam problems [Re: JoAJ]
Draclvr Offline
Hints & Glitches forum Moderator
Adept Boomer

Registered: 06/03/05
Posts: 12653
Loc: In Missouri near St. Louis
You will need to download the Steam client. It's from there that you will be able to access your Library. Marian's link should work for you... I suspect the uninstall didn't remove everything. I hope you actually uninstalled and didn't just delete it.
_________________________
Heading out to the gardens!

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#1123991 - 09/06/17 09:51 PM Re: Steam problems [Re: JoAJ]
oldbroad Offline
Addicted Boomer

Registered: 04/01/06
Posts: 3029
Loc: Chicago
JoAJ, I sure hope a reboot helps you out. I feel guilty now!

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#1124019 - 09/07/17 01:35 AM Re: Steam problems [Re: oldbroad]
JoAJ Offline
Shy Boomer

Registered: 12/07/09
Posts: 98
Thanks everyone for your help. Don't know what happened originally but I probably hadn't rebooted the machine! Anyway, the game is actually downloading now, so fingers crossed. Just hope all the bags and glitches that people were complaining about have been fixed at last though!

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#1124058 - 09/07/17 10:24 AM Re: Steam problems [Re: JoAJ]
Draclvr Offline
Hints & Glitches forum Moderator
Adept Boomer

Registered: 06/03/05
Posts: 12653
Loc: In Missouri near St. Louis
Those of us who work on computers have a saying that a reboot fixes 99% of problems! Hope it all works for you and game glitches have been fixed!
_________________________
Heading out to the gardens!

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#1124117 - 09/07/17 08:34 PM Re: Steam problems [Re: JoAJ]
oldbroad Offline
Addicted Boomer

Registered: 04/01/06
Posts: 3029
Loc: Chicago
It was a 19 hour download for me.

Glad you've got your Steam back!

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