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#1127925 - 10/11/17 02:33 PM Big Fish changed an email
3dobermans Offline
Adept Boomer

Registered: 10/01/05
Posts: 13502
Loc: Palouse country
A couple weeks ago I purchased a game, played almost halfway through when it crashed to the desktop. Would then only open to the BF logo window and then crash again.
I notified BF and same day was sent a free coupon code, which I really didn't want, since I was hoping the problem could be resolved. Feel this was a game problem and not my PC since I'd played so far into the game.
I then received notification from BF and had to click on a link to view their answer. It involved deleting the free game coupon. It was no longer in my inbox. One of the view answers was that I wasn't signed in. But how can they go into my inbox and change/delete their emails? This is very upsetting.
So now they have my money for a game I cannot play.
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Reading is to the mind, what exercise is to the body - Joseph Addison

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#1127927 - 10/11/17 02:54 PM Re: Big Fish changed an email [Re: 3dobermans]
Winfrey Offline
BAAG Specialist

Registered: 04/11/06
Posts: 5614
Loc: The Country
3d this happens to me sometimes, I turn off my virus protector(bitdefender) and restart the game and it works
Did you look in you delete folder? I don't think they can delete an email once sent..
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Would that I could be the peacemaker in your soul that I might turn the discord and the rivalry of your elements into oneness and melody
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#1127928 - 10/11/17 02:57 PM Re: Big Fish changed an email [Re: 3dobermans]
BrownEyedTigre Offline
The Sassy Administrator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 74050
Loc: In the Naughty Corner
Big Fish would not and cannot delete your email. They also wouldn't deactivate a code, in fact they are very free with them. Are you sure you weren't hacked?
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#1127929 - 10/11/17 02:59 PM Re: Big Fish changed an email [Re: BrownEyedTigre]
Marian Offline
Global Moderator
Sonic Boomer

Registered: 07/04/00
Posts: 31632
Loc: near Yosemite in California
What Ana said. Also, if you write to them and tell them what happened, they will send you another code as a replacement.

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#1127933 - 10/11/17 03:28 PM Re: Big Fish changed an email [Re: 3dobermans]
3dobermans Offline
Adept Boomer

Registered: 10/01/05
Posts: 13502
Loc: Palouse country
I'm stating what the emails said(3 identical ones.)

I have to click for "new link" to my BF question, then an email immediately sent giving me permission to view the answer. When I click on that it opens to the original email sent by BF with the coupon code.
I have not tried the code from there since I haven't seen a game I would be interested in.

Another similar click to view (which I again have to wait for an email giving me permission to view states I was not signed in at the time I sent the original problem I was having with the game.

At this time I'm not even sure how to respond to them.


Edited by 3dobermans (10/11/17 03:29 PM)
_________________________
Reading is to the mind, what exercise is to the body - Joseph Addison

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#1127949 - 10/11/17 05:26 PM Re: Big Fish changed an email [Re: 3dobermans]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 38324
Loc: southeast USA
Originally Posted By: 3dobermans
Feel this was a game problem and not my PC since I'd played so far into the game.

Maybe it was a game problem, but that doesn't mean they have a fix. Maybe the developer is working on a fix, maybe not, depending on the age of the game.

Originally Posted By: 3dobermans
I have to click for "new link" to my BF question, then an email immediately sent giving me permission to view the answer. When I click on that it opens to the original email sent by BF with the coupon code.

The only time I've seen a "click-to-view" in any email is in some form of web mail, and the "click-to-view" was a function of the web mail interface and not the original email.

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#1128048 - 10/12/17 07:03 PM Re: Big Fish changed an email [Re: 3dobermans]
JKEerie Offline
Settled Boomer

Registered: 09/30/04
Posts: 914
Loc: WNY
I've actually had games stop working because of a Microsoft update to either Visual C++ or Net Framework. I learned from AMD support when I was having issues playing Alter Ego that the updates can interfere with the graphics driver. (The error shown in the event viewer indicates a problem with the graphics driver atioglxx.dll file.) I've since had the same issue with some Eipix games from Big Fish. I check the Windows update history and find the updates occurred. The fix is, after the updates, to re-install the driver.

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