Well, it's certainly not impossible that Malwarebytes is using zendesk, but as Jenny said, if so, they are undermining their own advice.

If you have the ID and key, you should just be able to download Malwarebytes from the link I gave you and then put in the ID and key and be good to go. It still wouldn't hurt to make a contact for a ticket and ask them about zendesk.

Was the email from the exact same support@mwb.zendesk.com address as before?

I'm really not impressed with them if it is.

I don't blame you for being confused, monbron.
At this point I'm confused too.

I've been trying to search Google to find out if the zendesk email could be legit, and finding nothing definitive.

When I go to
https://www.malwarebytes.com/privacy/
they list zendesk as one of several "Analytics and marketing services" they use.
But it doesn't indicate they're using zendesk.com as a support email.

The old e mail address which I used was to 'Malwarebytes Support <support@malwarebytes.org>' and the reply I got back was from
'Malwarebytes Support <support@mwb.zendesk.com>' so I would say they are using zen unless they have a weird way of hacking into my computer, however I will ask on the forum.

thanks for all your support on this.

This was all confusing enough to begin with without the Zendesk clinker being thrown in to confuse all of us. I hope between the fresh download from the Malwarebytes website and you being able to enter you ID and code numbers, at least you should have Malwarebytes up and running.

I find it very upsetting that Malwarebytes is using something like this Zendesk without making it clear to their customers what it is.

Ok have posted on the Malwarebytes forum, so we will wait for replies.

Can't wait to hear what you find out... I find this whole thing somewhat disturbing. Did you finally get Malwarebytes downloaded and up and running with your ID and code??

Draclvr - Yes thanks it seems to be running fine. Have had a reply on the forum :

Ried
Staff
1,041 posts
Report post #2
Posted 2 hours ago
Hello Monbron,

It's good of you to check whenever you're unsure of something - yes, we use ZenDesk as the platform for our HelpDesk emailing system.
Quote

Lisa Riedthaler
Technical Support Engineer
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So it seems to be the case!!

Well, now we know. I am REALLY disappointed in Malwarebytes for not making customers aware of this. It goes against everything we know about being wary of these kinds of things.

I'm just glad things are back up and running for you, no thanks to them.