Re: Malwarebytes update
[Re: monbron]
#1128672
10/18/17 11:03 AM
10/18/17 11:03 AM
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Draclvr
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There is only a Service Pack 1 for Windows 7. There never was a 2 or 3. Can you give us the exact wording of the notice you needed a service pack? Something is not adding up here...
Once again, weeds are my life!
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Re: Malwarebytes update
[Re: monbron]
#1128694
10/18/17 02:37 PM
10/18/17 02:37 PM
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Draclvr
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Since there IS no SP3 for Windows 7, I'm not sure what it is they need! I just booted up my completely updated Windows 7 drive and it only has a SP1 also. I'm mystified.
Once again, weeds are my life!
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Re: Malwarebytes update
[Re: oldbroad]
#1128729
10/18/17 08:55 PM
10/18/17 08:55 PM
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I only have the "Free" version but, coincidentally, I received a message today to update the data base - which I did. After the update, I was told I am now on a two week free trial of the "Premium" version - which will revert to the lesser "Free" version if I don't choose to update to the "Premium" one at the end of the free trial. I will be sticking with the "Free" version but thought it worth mentioning on this thread [I too have Win7.]
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Re: Malwarebytes update
[Re: monbron]
#1128740
10/18/17 09:45 PM
10/18/17 09:45 PM
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Yes, that's what Malwarebytes has been doing for some time now. At the end of the Premium trial, if you don't decide to pay for it, you will revert back to the Free Version.
Once again, weeds are my life!
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Re: Malwarebytes update
[Re: monbron]
#1128763
10/19/17 08:47 AM
10/19/17 08:47 AM
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Draclvr
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Indeed! I do love the paid version though as it stops bad stuff in real time. I live 600 miles away from my mom who was 94 yesterday. She called me to tell me she had gotten this notice from Malwarebytes Pro that it quarantined something that tried to get on her computer. When I got up there a few months later, I found it was one of the ransomeware viruses. Without Malwarebytes Pro, her computer would have been ruined and me too far away to help her.
Once again, weeds are my life!
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Re: Malwarebytes update
[Re: Draclvr]
#1128807
10/19/17 06:15 PM
10/19/17 06:15 PM
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Jenny100
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Since there IS no SP3 for Windows 7, I'm not sure what it is they need! I just booted up my completely updated Windows 7 drive and it only has a SP1 also. I'm mystified. It sounds like it might be erroneously detecting the system as XP. I don't think XP SP2 is supported by MalwareBytes any more.
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Re: Malwarebytes update
[Re: monbron]
#1128832
10/19/17 10:30 PM
10/19/17 10:30 PM
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Draclvr
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Kind of what I thought too, Jenny, Webroot Secure is great software, but Malwarebytes works a bit differently, deleterman!
Once again, weeds are my life!
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Re: Malwarebytes update
[Re: monbron]
#1130067
10/29/17 04:20 PM
10/29/17 04:20 PM
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Jenny100
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I have heard back from Malwarebytes but it was no use, I managed to do a search and found a download which I tried and got the latest version, Where did you download it from? If it's from some place like cnet, you probably installed a bunch of spyware along with the program.
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Re: Malwarebytes update
[Re: monbron]
#1130071
10/29/17 05:32 PM
10/29/17 05:32 PM
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Draclvr
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It almost sounds to me like you might have other issues going on with your computer. I would definitely uninstall it for the time being. What anti-virus program do you use? I'd suggest a full scan with than and then run CCleaner to clean up any junk.
Once again, weeds are my life!
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Re: Malwarebytes update
[Re: monbron]
#1130142
10/30/17 10:18 AM
10/30/17 10:18 AM
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Draclvr
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When you say you downloaded it from a "message," what do you mean? Was it a popup or was it something from within the Malwarebytes program? Something about this whole saga has just not seemed right from the beginning. You have Windows 7, but it seemed like something was telling you that you have XP. I'm puzzled...
Once again, weeds are my life!
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Re: Malwarebytes update
[Re: monbron]
#1130151
10/30/17 11:01 AM
10/30/17 11:01 AM
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Jenny100
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Jenny100 I downloaded it from a message from Malwarebytes, so I know that bit is OK, Previously you said you used a search to find the download: I managed to do a search and found a download which I tried and got the latest version, Even if you downloaded using a link in an email message, that link has to point to the URL for a website. The link should have pointed to a MalwareBytes download link -- malwarebytes.com or data-cdn.mbamupdates.com If you still have that email, check the link it sent you to. You have to be very careful of what you download and what emails you trust. Even if you're expecting a response from a company like MalwareBytes, don't automatically assume it's not a spoofed email. It's easy to spoof emails and include spoofed links that point to fake antimalware programs. Check all links before downloading and make sure they point to a trusted location. If they point to a site you've never heard of, or if you can't tell what site they point to, go to the website of the software itself (e.g.- to malwarebytes.com) to download the software and don't use the email link. It is especially important to verify links for antivirus and antimalware software because they are allowed access that other programs don't have. Antivirus have the power to decrypt your Internet traffic so they can scan -- and that includes logging into any banking websites or making purchases over Internet. There are plenty of fake websites with malware that pretends to be a legitimate program. MalwareBytes has articles about this. https://blog.malwarebytes.com/threat-ana...-fake-warnings/https://blog.malwarebytes.com/cybercrime/2017/03/drafta-multi-purpose-fake-online-scanner/
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Re: Malwarebytes update
[Re: monbron]
#1130219
10/31/17 06:35 AM
10/31/17 06:35 AM
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monbron
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Sorry to confuse everyone. I downloaded it from Malwarebytes themselves in response to my e mailing them about the update 'Malwarebytes Support <support@mwb.zendesk.com>' above is the e mail address, please tell me if you think it is not right??
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Re: Malwarebytes update
[Re: monbron]
#1130239
10/31/17 10:16 AM
10/31/17 10:16 AM
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Draclvr
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Oh, my. NO! That's not Malwarebytes... see the zendesk.com domain? That is a cloud-based customer service company. I don't know if this makes much more sense either... I checked and can't find anything that says Malwarebytes uses zendesk. Zendesk is a customer ticketing system that allows companies a method of tracking and responding to customer service requests. This is a very simple answer as it does much more than this theoretically, but at its core it’s a Ticketing tool.
Uninstall whatever you downloaded from them immediately. Please run CCleaner on both your files and on the registry to make sure you've gotten rid of all of it. Then download ONLY from the official Malwarebytes website here... https://www.malwarebytes.com/premium/
Once again, weeds are my life!
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Re: Malwarebytes update
[Re: monbron]
#1130253
10/31/17 11:31 AM
10/31/17 11:31 AM
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OK........... I deleted Malwarebytes and reinstalled c cleaner - do you recommend the paid for or free version, I went for a free trial. I have run the cleaner and there doesn't seem to be any problems. The next problem is Malwarebytes , I can't see an e mail address for them and I have already paid for the programme so I am not willing to pay again and I don't know where to download the paid for programme. I am a little confused by the zen programme, but I e mailed Malwarebytes when I had the original programme and that was the reply service that came back to me, so how I ended up with a totally different service I don't know, however I have located an e mail from them from 2015 when they confirmed my details which is indeed different, so I will use this reply service and see what happens. Right I have replied to the old (2015) e mail in the hope that they will reply, fingers crossed. Ok I see another reply came in whilst I was typing this one, I will indeed report this to Malwarebytes as and when I get a reply from them and I know I have the right people.
Last edited by monbron; 10/31/17 11:39 AM. Reason: more info
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Re: Malwarebytes update
[Re: monbron]
#1130259
10/31/17 11:49 AM
10/31/17 11:49 AM
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Posts: 40,644 southeast USA
Jenny100
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It's possible that the email you received from zendesk had nothing to do with your request for support. A lot of companies do use zendesk for support, but so do scammers and a company like MalwareBytes that sells security software needs to be held to a higher standard than one selling cat food. Right on their website they say not to trust anything that identifies as something other than MalwareBytes https://blog.malwarebytes.com/101/2017/04/do-i-have-malwarebytes-or-a-tech-support-scam/"mwb.zendesk.com" is not "malwarebytes.com" If MalwareBytes has started using zendesk, they're undermining their own advice. I would try contacting them using support@malwarebytes.com but it's possible that they won't reply to email conversations that aren't initiated through their web interface. You could also try asking about the zendesk email address in their forum https://forums.malwarebytes.com/or specifically for the home version https://forums.malwarebytes.com/forum/41-malwarebytes-3/It doesn't look like you'll get personalized help at their forum, but maybe someone could tell you if MalwareBytes has started using zendesk or give you an idea what you may have downloaded.
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Re: Malwarebytes update
[Re: monbron]
#1130263
10/31/17 12:09 PM
10/31/17 12:09 PM
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Draclvr
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Just download Malwarebytes... do you have your activation codes? If you have already paid for it, just click on the activation option and it will automatically do it for you if you don't have them. I've done it numerous times. This video tells you how... https://support.malwarebytes.com/docs/DOC-1142I would still use that contact form I linked you to to ask them about that zendesk thing. It would disturb me if they were using something like this.
Once again, weeds are my life!
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Re: Malwarebytes update
[Re: monbron]
#1130278
10/31/17 02:48 PM
10/31/17 02:48 PM
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Hi Draclvr, I have received a reply from the old e mail - which was the one which gave me my ID and key - that I used to contact Malwarebytes in 2015 and guess what it came from zendesk so now I am very confused, I will happily send you a copy of this email but I didn't want to use this site for it. I will go to the contact site as you asked and we can see what happens. Ok went to the site but as I wasn't a member I had to create an account still waiting for the e mail to do this will get back to you.
Last edited by monbron; 10/31/17 03:02 PM.
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Re: Malwarebytes update
[Re: monbron]
#1130279
10/31/17 02:55 PM
10/31/17 02:55 PM
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Draclvr
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Well, it's certainly not impossible that Malwarebytes is using zendesk, but as Jenny said, if so, they are undermining their own advice.
If you have the ID and key, you should just be able to download Malwarebytes from the link I gave you and then put in the ID and key and be good to go. It still wouldn't hurt to make a contact for a ticket and ask them about zendesk.
Once again, weeds are my life!
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Re: Malwarebytes update
[Re: monbron]
#1130280
10/31/17 03:05 PM
10/31/17 03:05 PM
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Jenny100
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Was the email from the exact same support@mwb.zendesk.com address as before? I'm really not impressed with them if it is. I don't blame you for being confused, monbron. At this point I'm confused too. I've been trying to search Google to find out if the zendesk email could be legit, and finding nothing definitive. When I go to https://www.malwarebytes.com/privacy/they list zendesk as one of several "Analytics and marketing services" they use. But it doesn't indicate they're using zendesk.com as a support email.
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Re: Malwarebytes update
[Re: monbron]
#1130290
10/31/17 04:17 PM
10/31/17 04:17 PM
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Draclvr
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This was all confusing enough to begin with without the Zendesk clinker being thrown in to confuse all of us. I hope between the fresh download from the Malwarebytes website and you being able to enter you ID and code numbers, at least you should have Malwarebytes up and running.
I find it very upsetting that Malwarebytes is using something like this Zendesk without making it clear to their customers what it is.
Once again, weeds are my life!
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Re: Malwarebytes update
[Re: monbron]
#1130370
11/01/17 11:12 AM
11/01/17 11:12 AM
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Draclvr
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Can't wait to hear what you find out... I find this whole thing somewhat disturbing. Did you finally get Malwarebytes downloaded and up and running with your ID and code??
Once again, weeds are my life!
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Re: Malwarebytes update
[Re: monbron]
#1130380
11/01/17 12:42 PM
11/01/17 12:42 PM
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Draclvr - Yes thanks it seems to be running fine. Have had a reply on the forum : Ried Staff 1,041 posts Report post #2 Posted 2 hours ago Hello Monbron, It's good of you to check whenever you're unsure of something - yes, we use ZenDesk as the platform for our HelpDesk emailing system. Quote Lisa Riedthaler Technical Support Engineer staff.png Follow us: Twitter, Become a fan: Facebook So it seems to be the case!!
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Re: Malwarebytes update
[Re: monbron]
#1130388
11/01/17 01:34 PM
11/01/17 01:34 PM
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Draclvr
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Well, now we know. I am REALLY disappointed in Malwarebytes for not making customers aware of this. It goes against everything we know about being wary of these kinds of things.
I'm just glad things are back up and running for you, no thanks to them.
Once again, weeds are my life!
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