I have the paid version of Malwarebytes and was asked to update which I clicked on, and was told I need service pack 3, I checked and I only have service pack 1. I looked in their help area which lead me to Windows and a lot of drop down answers, however I could not fathom out which one to use and was afraid to click on the wrong one. I use Windows 7 and wondered if this was the reason, I do not want to upgrade yet. Would some kind and intelligent person !! please point me in the right direction so that I may update Malwarebytes. I have e mailed them and received an automated response but as yet no real person to talk to.

Thank you - Monica

There is only a Service Pack 1 for Windows 7. There never was a 2 or 3. Can you give us the exact wording of the notice you needed a service pack? Something is not adding up here...

I have had a reply from Malwarebytes who gave me a link which told me yet again that I needed service pack 3, so I have replied asking if they no longer support win 7. I will let you know what they say as I don't believe this to be the case but I don't know what the answer is.

Regards
Monica

Since there IS no SP3 for Windows 7, I'm not sure what it is they need! I just booted up my completely updated Windows 7 drive and it only has a SP1 also. I'm mystified.

I have Windows 7 and the paid version of Malwarebytes which I believe updated the other day with no problem at all. My version is 3.2.2.2018.

I only have the "Free" version but, coincidentally, I received a message today to update the data base - which I did.

After the update, I was told I am now on a two week free trial of the "Premium" version - which will revert to the lesser "Free" version if I don't choose to update to the "Premium" one at the end of the free trial.

I will be sticking with the "Free" version but thought it worth mentioning on this thread

[I too have Win7.]

Yes, that's what Malwarebytes has been doing for some time now. At the end of the Premium trial, if you don't decide to pay for it, you will revert back to the Free Version.

And that's the way it should be done - the "friendly way" !!

Indeed! I do love the paid version though as it stops bad stuff in real time. I live 600 miles away from my mom who was 94 yesterday. She called me to tell me she had gotten this notice from Malwarebytes Pro that it quarantined something that tried to get on her computer. When I got up there a few months later, I found it was one of the ransomeware viruses. Without Malwarebytes Pro, her computer would have been ruined and me too far away to help her.

It sounds like it might be erroneously detecting the system as XP.
I don't think XP SP2 is supported by MalwareBytes any more.

the best is -webroot secure anywhere.just my 2 cents.

Kind of what I thought too, Jenny, Webroot Secure is great software, but Malwarebytes works a bit differently, deleterman!

Still no reply from Malwarebytes, I will nag them again but I don't think this is very good service, they didn't used to be this bad.

I use Windows 7 with my Malwarebytes Premium. A few days ago something very weird happened. I tried to shut down my computer but it restarted instead of shutting down. When it restarted Malwarebytes did not work. I restarted the computer again and tried to have Malwarebytes check for updates, but it would not connect to the server. I ended up uninstalling and then reinstalling Malwarebytes Premium and it has been working fine since. I never received any notice from Malwarebytes to update. I thought maybe there was some sort of attack/virus causing Malwarebytes to malfunction. Anyway, you might want to uninstall and reinstall Malwarebytes. I reinstalled using the link I was given when they emailed my confirmation of purchase.

I have heard back from Malwarebytes but it was no use, I managed to do a search and found a download which I tried and got the latest version, however it seems to be sticking when I try to turn my computer off it won't and if I do cntr/alt/delete I find I have 'malwarebytes tray application' running in the background somewhere, which will not stop and I have to use the button at the back of the hard drive to turn off?? so I'm left wondering whether I should uninstall and reinstall, I don't really want to be without Malwarebytes and there are some not very nice viruses out there. any advice