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#1138252 - 01/12/18 04:43 PM Re: Virus Software Recommendations [Re: rmelone]
rmelone Offline
Addicted Boomer

Registered: 02/10/01
Posts: 1012
Loc: Kingston, NY USA
I uninstalled Norton and McAfee using the companies removal tools.

To be honest I'm not 100% sure that's all of the virus programs I used on the laptop but I know it
was the last two.

As far as a repair shop visit I'm not so sure this system is worth the cost as I've had it quite
a while.

I still think I may eventually be able to fix what is going on.....fingers crossed.

Robert
_________________________
"Don't cry because it's over, smile because it happened."

-Dr. Seuss

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#1138254 - 01/12/18 05:05 PM Re: Virus Software Recommendations [Re: rmelone]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 39084
Loc: southeast USA
Do a Google search for whether anyone else with the exact brand and model number of your laptop is having the same problems with the "update." If so, there may be a hardware incompatibility.

If you intend to get a new computer soon, you should wait until new processors are available that aren't vulnerable to the Meltdown and Spectre threats. If you absolutely can't wait, at least get one with an AMD processor because Intel processors appear to have more vulnerabilities.

https://www.networkworld.com/article/324...md-exposed.html

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#1138255 - 01/12/18 05:12 PM Re: Virus Software Recommendations [Re: rmelone]
Starcom Offline
Settled Boomer

Registered: 03/17/04
Posts: 905
Loc: Ottawa
You might also have a read of this MS site:

https://answers.microsoft.com/en-us/wind...eb-59fe9082f925

Good luck

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#1138335 - 01/13/18 02:41 PM Re: Virus Software Recommendations [Re: Starcom]
rmelone Offline
Addicted Boomer

Registered: 02/10/01
Posts: 1012
Loc: Kingston, NY USA
On the Microsoft forum I tried what was suggested in the post below:

"In my case the KB4053579 failed to install and the upgrade to 1709 failed then to.

I solved it by mounting a Windows 10 ISO file and running this command from a elevated CMD box (click on the Search icon next to the start button, type CMD, click right mouse button on the black CMD icon that appeared, select "Run as Administrator" and click on YES)

dism /online /add-package /packagepath:E:\sources\sxs\microsoft-windows-netfx3-ondemand-package.cab

(change the E: to the mounted ISO drive letter)

After that i could do a "Dism /Online /Cleanup-Image /RestoreHealth" from an elevated CMD

Next i ran Windows Update again, and KB4053579 installed without any problems and the upgrade to 1709 worked also.

(Use the Microsoft Media Creation Tool to download the Windows 10 ISO)"


I got the following message after executing the above:

Error 605

An error occurred accessing the temporary folder C:\Users\Robert~1\AppData\Local\Temp\F43C7A1A-309C-4500-BE25-D44789F9E84. Ensure that the path to the temporary folder exists and that you have Read/Write permission on the folder.

The DISM log folder can be found at C:\Windows\Logs\DISM\dism.log


The problem is I don't have Read/Write permission on the folder - in fact the icon for the folder seems a lighter shade of yellow than the others.

Is there any way that anyone knows to change a folder from "Read Only" to Read/Write?

Robert
_________________________
"Don't cry because it's over, smile because it happened."

-Dr. Seuss

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#1138346 - 01/13/18 03:27 PM Re: Virus Software Recommendations [Re: rmelone]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 39084
Loc: southeast USA
Originally Posted By: rmelone
Is there any way that anyone knows to change a folder from "Read Only" to Read/Write?

Seems to be an old, recurring Windows 10 problem.
https://www.cnet.com/forums/discussions/windows-10-read-only-problem-has-a-solution/

Wonder if that's what was holding Windows 10 back from updating itself.

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#1138402 - 01/14/18 10:35 AM Re: Virus Software Recommendations [Re: rmelone]
rmelone Offline
Addicted Boomer

Registered: 02/10/01
Posts: 1012
Loc: Kingston, NY USA
Jenny100

Thanks for the information. I tried the changes recommended on the web site you sent the link to but, sadly,
I still got the same error mentioned in my previous post.

I'm beginning to wonder if this is why some people give up on PCs and change to Macs.

Robert
_________________________
"Don't cry because it's over, smile because it happened."

-Dr. Seuss

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#1138412 - 01/14/18 11:34 AM Re: Virus Software Recommendations [Re: rmelone]
Draclvr Offline
Hints & Glitches forum Moderator
Adept Boomer

Registered: 06/03/05
Posts: 13455
Loc: In Missouri near St. Louis
One thing you might try is to completely reset the computer. Since this is Windows 10, you can go into Settings and choose to keep all your files if you want.

https://www.laptopmag.com/articles/reset-windows-10-pc
_________________________
Heading out to the gardens...

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#1138416 - 01/14/18 12:00 PM Re: Virus Software Recommendations [Re: rmelone]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 39084
Loc: southeast USA
See if your laptop is on this list
***Check this List to Determine if Your Computer is Compatible with the Windows 10***

Scroll down to where it says
Windows 10 Fall Creators Update (1709)

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#1138420 - 01/14/18 12:42 PM Re: Virus Software Recommendations [Re: rmelone]
Draclvr Offline
Hints & Glitches forum Moderator
Adept Boomer

Registered: 06/03/05
Posts: 13455
Loc: In Missouri near St. Louis
Oh, great resource! Added to my "Jenny" bookmarks folder in my browser.
_________________________
Heading out to the gardens...

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#1138430 - 01/14/18 02:02 PM Re: Virus Software Recommendations [Re: rmelone]
rmelone Offline
Addicted Boomer

Registered: 02/10/01
Posts: 1012
Loc: Kingston, NY USA
My HP laptop was not on the list of compatible PC's so it looks like it probably cannot be updated - even though I was able to upgrade from Windows 7 to 10 when they first came out with the free update some time ago.

As far as resetting to an earlier version or level I guess that is something I will have to consider.

Thanks again.

Robert
_________________________
"Don't cry because it's over, smile because it happened."

-Dr. Seuss

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#1138432 - 01/14/18 02:05 PM Re: Virus Software Recommendations [Re: rmelone]
Draclvr Offline
Hints & Glitches forum Moderator
Adept Boomer

Registered: 06/03/05
Posts: 13455
Loc: In Missouri near St. Louis
If that is the issue, then at least you don't need to go looking for solutions any more. You can still just stop that update so you don't constantly get the error message using the link I posted a few posts back.
_________________________
Heading out to the gardens...

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#1138442 - 01/14/18 02:39 PM Re: Virus Software Recommendations [Re: rmelone]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 39084
Loc: southeast USA
Microsoft may eventually fix their update so it includes your laptop, so check back to the list of compatible laptops once in a while.

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#1138443 - 01/14/18 02:55 PM Re: Virus Software Recommendations [Re: rmelone]
rmelone Offline
Addicted Boomer

Registered: 02/10/01
Posts: 1012
Loc: Kingston, NY USA
A couple of things.

I tried to reset the PC but no go - 'There was a problem resetting your PC. No changes were made.' No explanation as to what the problem was - Great....

I also tried to do a 'Startup Repair' (I know I'm getting desperate) and got this message:
'Startup repair couldn't repair your PC.'

Tried 'Go back to previous build' got this message: 'Ran into a problem.....Try resetting your current build instead' - which is what I tried in the first place.

I didn't try 'Select a system image backup' because I don't know what that does.

Draclvr - You said I can stop the update? I haven't found anyway to do that as I keep getting automatic updates from Microsoft.

Robert
_________________________
"Don't cry because it's over, smile because it happened."

-Dr. Seuss

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#1138445 - 01/14/18 03:10 PM Re: Virus Software Recommendations [Re: rmelone]
Mad Offline
Sonic Boomer

Registered: 11/21/00
Posts: 28500
Loc: United Kingdom
Didn't Winfrey provide a web address where there are instructions on how to stop Win10 Auto Updates ??

In the fourth post of her "Windows 10 Still Free" thread.

[Just scroll further down on this board to find it.]
_________________________
Time : The Most Precious Commodity

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#1138448 - 01/14/18 04:21 PM Re: Virus Software Recommendations [Re: rmelone]
Draclvr Offline
Hints & Glitches forum Moderator
Adept Boomer

Registered: 06/03/05
Posts: 13455
Loc: In Missouri near St. Louis
Robert, my link to exclude the updates is back on page 2.
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Heading out to the gardens...

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