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#1141672 - 02/14/18 10:48 AM big fish customer service people
family Offline
Addicted Boomer

Registered: 06/16/10
Posts: 3573
Loc: marietta,georgia
i have 7 games give me problems have email big fish customer service and my email go unanswer should i be worry. cool lab puppy


Edited by family (02/14/18 05:21 PM)

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#1141726 - 02/14/18 05:47 PM Re: big fish customer service people [Re: family]
BrownEyedTigre Offline
The Sassy Administrator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 75830
Loc: In the Naughty Corner
family, if you have 7 games that give you trouble, maybe you need to see if it's your computer. I've played an awful lot of BF games and very rarely had an issue. They may be thinking you are looking for free game codes if you write them all the time. Otherwise, I really don't know why they aren't answering because they are very responsive.
Have you checked your spam folder?
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#1141727 - 02/14/18 05:50 PM Re: big fish customer service people [Re: family]
family Offline
Addicted Boomer

Registered: 06/16/10
Posts: 3573
Loc: marietta,georgia
i will do that and i am not wanting free game codes.

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#1141730 - 02/14/18 07:12 PM Re: big fish customer service people [Re: family]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 39037
Loc: southeast USA
Are these games on disc or downloads from the Big Fish website?

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#1141757 - 02/14/18 10:33 PM Re: big fish customer service people [Re: family]
family Offline
Addicted Boomer

Registered: 06/16/10
Posts: 3573
Loc: marietta,georgia
downloads from big fish website.

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#1141758 - 02/14/18 10:34 PM Re: big fish customer service people [Re: family]
Winfrey Offline
BAAG Specialist

Registered: 04/11/06
Posts: 5892
Loc: The Country
what kind of problems are you having
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#1141761 - 02/14/18 11:07 PM Re: big fish customer service people [Re: family]
family Offline
Addicted Boomer

Registered: 06/16/10
Posts: 3573
Loc: marietta,georgia
they are not saving my progress.

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#1141789 - 02/15/18 09:03 AM Re: big fish customer service people [Re: family]
Sparkle Offline
Addicted Boomer

Registered: 01/29/09
Posts: 1747
Loc: Canal Fulton, OH
Just a thought. Some games give you the choice to continue or restart. If you choose restart, you will begin a new game and your progress will not be saved. I got caught by this once, not paying attention to the choices.

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#1141832 - 02/15/18 09:04 PM Re: big fish customer service people [Re: family]
family Offline
Addicted Boomer

Registered: 06/16/10
Posts: 3573
Loc: marietta,georgia
they delete my help messages.

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#1141847 - 02/15/18 11:45 PM Re: big fish customer service people [Re: family]
BrownEyedTigre Offline
The Sassy Administrator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 75830
Loc: In the Naughty Corner
family, that is a very unfair statement. You have no proof to make such a statement against them. They do not delete messages.
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#1141861 - 02/16/18 03:41 AM Re: big fish customer service people [Re: family]
meryl Offline
Settled Boomer

Registered: 01/09/06
Posts: 838
Loc: Wales
Hello Family

If your messages aren't getting through/being saved and you can't get your game progress saved, and this is happening multiple times, it does sound as though the computer is misbehaving. Have you tried one of your old games which you played successfully and KNOW it always saved your progress?

I know BFG customer service seems to have been a bit slow recently but they have a reputation they can't afford to lose and they always seem to act honorably.

I do hope you can get this resolved soon. Must be very frustrating.

Meryl

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#1141884 - 02/16/18 09:55 AM Re: big fish customer service people [Re: family]
family Offline
Addicted Boomer

Registered: 06/16/10
Posts: 3573
Loc: marietta,georgia
they finally answer my emails, they say they were running behind, and ana you are right they did not delete them,comcast had connection error problem and i got a http error 503.

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#1141891 - 02/16/18 10:38 AM Re: big fish customer service people [Re: family]
BrownEyedTigre Offline
The Sassy Administrator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 75830
Loc: In the Naughty Corner
Comcast email was down all over the US yesterday. Please refrain from making inflammatory statements against Big Fish or anyone else without definitive proof. It is one thing for you to state a personal opinion about something and another to state something as fact.
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#1141895 - 02/16/18 11:56 AM Re: big fish customer service people [Re: family]
family Offline
Addicted Boomer

Registered: 06/16/10
Posts: 3573
Loc: marietta,georgia
okay thank you very much ana, you are right, i am offend you are saying i am scaming them Bluebeard's Castle: Son of the Heartless froze 6 or 8 times, Witch's Tales was glitchy 6 level and escape from paradise when you talk to the king to build something it goes black, and mortimer beckett and the lost king, and mortimer beckett and crimson theif se and ce i have to check wiindow 7, and run as administrator. cool lab puppy


Edited by family (02/17/18 09:43 AM)

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#1142079 - 02/18/18 11:59 AM Re: big fish customer service people [Re: family]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 39037
Loc: southeast USA
Originally Posted By: family
okay thank you very much ana, you are right, i am offend you are saying i am scaming them Bluebeard's Castle: Son of the Heartless froze 6 or 8 times

Bluebeard's Castle: Son of the Heartless is a more demanding game than most casual games, way more than the listed system requirements suggest. I had to run it on my desktop because it was extremely slow on my laptop, with 10 or 15 second delay after a click. I think it requires a faster processor -- faster than what is many laptops. It ran considerably better on the desktop even though the laptop is about the same age and has a discrete video card.

Originally Posted By: family
and mortimer beckett and the lost king, and mortimer beckett and crimson thief se and ce i have to check window 7, and run as administrator.

I've suggested running as Administrator to correct save problems numerous times in Glitches. It's nothing specific to those games you mentioned and may happen with adventure games as well as casual games.

When a game doesn't want to save, running as Administrator is the first thing to try.

If you need specific step-by-step instructions every time you run as Administrator, print out the instructions Big Fish sent you and keep them by your computer.

That way you won't have to wait for a reply every time you have problems saving.

You can either right-click the game shortcut and choose "Run As Administrator" every time you start the game, or you can edit the Compatibility tab in the game shortcut so the game automatically Runs the game as Administrator every time you run it.

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#1142114 - 02/18/18 09:03 PM Re: big fish customer service people [Re: family]
BrownEyedTigre Offline
The Sassy Administrator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 75830
Loc: In the Naughty Corner
family, I never once said or implied you were scamming. I said " They may be thinking you are looking for free game codes if you write them all the time". No where in there does it say that is what you doing.
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#1142156 - 02/19/18 10:29 AM Re: big fish customer service people [Re: family]
family Offline
Addicted Boomer

Registered: 06/16/10
Posts: 3573
Loc: marietta,georgia
sorry i took it the wronge way and the last 2 games are blood oath and Vampire Brides: Love Over Death, blood oath the picture is fuzzy, and i was never able to play vampire bride love over death, all i want is the coupon codes i am owed.

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#1142161 - 02/19/18 10:58 AM Re: big fish customer service people [Re: family]
Sparkle Offline
Addicted Boomer

Registered: 01/29/09
Posts: 1747
Loc: Canal Fulton, OH
Did you send a Dr. Felix?

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#1142162 - 02/19/18 11:05 AM Re: big fish customer service people [Re: family]
BrownEyedTigre Offline
The Sassy Administrator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 75830
Loc: In the Naughty Corner
Originally Posted By: family
sorry i took it the wronge way and the last 2 games are blood oath and Vampire Brides: Love Over Death, blood oath the picture is fuzzy, and i was never able to play vampire bride love over death, all i want is the coupon codes i am owed.


Both of these issues would not have arisen had you tried the demo before buying. Since you appear to be having more issues than most, rather than just purchasing games and wanting refunds, you should be downloading the trial and playing and purchasing the game only if it is working perfectly.
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#1142164 - 02/19/18 11:16 AM Re: big fish customer service people [Re: family]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 39037
Loc: southeast USA
As far as I can tell, Big Fish doesn't even sell Blood Oath any more.
When did you buy it?

I bought Blood Oath back in 2011. It has a resolution of 1024x768 -- not a high resolution and not a widescreen resolution. I wouldn't be surprised if it appears to you to have blurry graphics compared to modern games. It looks blurry on my computer too, but that's normal when you display a game that uses 1024x768 resolution on a widescreen monitor. If you want it not to look blurry, use a monitor with native 1024x768 resolution.

You can't expect Big Fish to refund or issue credit on a game you bought years ago. If something isn't working, you need to let them know right away.

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#1142193 - 02/19/18 01:13 PM Re: big fish customer service people [Re: family]
family Offline
Addicted Boomer

Registered: 06/16/10
Posts: 3573
Loc: marietta,georgia
10-13-12 is when i brought it, and ana that is what big fish said.

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#1142223 - 02/19/18 04:23 PM Re: big fish customer service people [Re: family]
Mad Offline
Sonic Boomer

Registered: 11/21/00
Posts: 28385
Loc: United Kingdom
On top of anything else, do Big Fish officially state anywhere that if a game you buy from them doesn't work on your computer they will give you a code replacement ??

If they don't, how can you say they "owe" you codes ??

Just because a game doesn't work well on your computer doesn't mean it won't work on everyone else's crazy
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#1142231 - 02/19/18 05:22 PM Re: big fish customer service people [Re: family]
family Offline
Addicted Boomer

Registered: 06/16/10
Posts: 3573
Loc: marietta,georgia
no they do not i was just upset and you are right mad. cool lab puppy i brought it at sams club warehouse.


Edited by family (02/23/18 11:28 AM)

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#1143967 - 03/08/18 10:27 AM Re: big fish customer service people [Re: family]
family Offline
Addicted Boomer

Registered: 06/16/10
Posts: 3573
Loc: marietta,georgia
i had problems with 4 guide one of the customer people sent it to headquarters on tuesday i never heared from them.

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#1143975 - 03/08/18 11:24 AM Re: big fish customer service people [Re: family]
Sparkle Offline
Addicted Boomer

Registered: 01/29/09
Posts: 1747
Loc: Canal Fulton, OH
Seems to me that if you have a problem with a game you bought at Sam's Club, you should take it back to Sam's Club. If it was not downloaded from Big Fish, I don't think it's really their problem. They aren't obligated to issue you a coupon code for a game you didn't download from their site. There's no way for them to know if the problem is with the game or with your computer.


Edited by Sparkle (03/08/18 11:31 AM)

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#1143978 - 03/08/18 11:44 AM Re: big fish customer service people [Re: family]
family Offline
Addicted Boomer

Registered: 06/16/10
Posts: 3573
Loc: marietta,georgia
the computer i brought at sam's club, the guides were not working , so one of the customer service people rerouted my problem to big fish headquarters.

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#1143981 - 03/08/18 12:29 PM Re: big fish customer service people [Re: family]
Sparkle Offline
Addicted Boomer

Registered: 01/29/09
Posts: 1747
Loc: Canal Fulton, OH
To be honest family, your complaints are confusing. It's not surprising that you're not getting the responses you expect. It wasn't clear that you were talking about a computer you bought at Sam's Club since you started out complaining about games not working. I hope there's someone among your family or friends who can help you sort through these problems and help you with better communication. I've been a Big Fish member for many years, have bought literally hundreds of games, and have never had as many problems as you seem to have. Fact is, wherever you bought your computer, if it doesn't support the games it's not the fault of Big Fish. When you have trouble with a downloaded game, sending a Dr. Felix will help Big Fish customer service determine if the problem is with the game or your computer. People on Gameboomers can make suggestions, but can't fix your problems. Big Fish has a process in place to address problems and it works quite well. But if you have the attitude that they don't care and are ripping you off, that's your problem. Just my two cents.

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#1143989 - 03/08/18 01:16 PM Re: big fish customer service people [Re: family]
family Offline
Addicted Boomer

Registered: 06/16/10
Posts: 3573
Loc: marietta,georgia
i had to best buys wanted $1000 for a computer my sister freaked and we brought this one. cool lab puppy and the guy who was fixing my computer broke it and never got a replacement i had to and sparkle you are right they never rip us off and if you want to know what sam's club is ask marian or ana our sam's club has a deli.


Edited by family (03/12/18 03:22 PM)

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