Quite some time back you may remember I was having internet connection problems but was putting off calling AT&T because I felt I would just get aggravated. Not only do I dislike the automated systems and being on hold and transferred all over etc. but I was worried somebody would have to come in my filthy home and then not be able to get to the phone box which I think may be behind the paneling in my basement. Anyway -
What I had noticed was that I only had problems when it rained (snow was not a problem). When it dried up outside, my internet was fine so I continued putting off making the call. Unfortunately my phone also started having problems with a lot of crackling/static. About 2 weeks ago we had a heavy rain and my phone/internet didn't want to start working properly so I finally called AT&T last week. They were supposed to come out yesterday but did not show up. Today they did. Fortunately, I am home today because my brother was not home when they came.
Apparently the problem was due to rain as I thought, and also wind. I am told this will not happen again now; that it is fixed. I almost can't wait for the next rainfall to see. Fingers crossed!
While I did end up on the phone with AT&T for about 40 long minutes of which I was getting antsy to be done with the call, most of the time was spent talking to the billing department. I transferred over there after setting the service call up because I wanted to cancel off a $3.00/month service that I had that I haven't needed for years now. The very helpful person went through all my charges and cancelled that for me as well as another fee, but not the service (apparently the service is free now but they bill you anyway unless you call), and she lowered my line charge and the cost of my internet service. Supposedly, these new rates will continue and are not just temporary promotions. I should see a reduction to my 2 bills of about $22.70/month. Yay!
One charge she said she could lower or cancel was "line backer" for inside wire maintenance but I didn't know if I should do that being that my phone box is inside my house. What do you think?