To be honest family, your complaints are confusing. It's not surprising that you're not getting the responses you expect. It wasn't clear that you were talking about a computer you bought at Sam's Club since you started out complaining about games not working. I hope there's someone among your family or friends who can help you sort through these problems and help you with better communication. I've been a Big Fish member for many years, have bought literally hundreds of games, and have never had as many problems as you seem to have. Fact is, wherever you bought your computer, if it doesn't support the games it's not the fault of Big Fish. When you have trouble with a downloaded game, sending a Dr. Felix will help Big Fish customer service determine if the problem is with the game or your computer. People on Gameboomers can make suggestions, but can't fix your problems. Big Fish has a process in place to address problems and it works quite well. But if you have the attitude that they don't care and are ripping you off, that's your problem. Just my two cents.