Exit the lounge Kelly calls you, listen to the conversation. Exit the lounge. Head back towards the basement and notice to the left there is a broken staircase. You now have a ladder you can use. Set the ladder down and exit up.

You are now on floor 1 above the lobby.

Enter lounge and listen to Kelly. She talks about Victoria Shaw and her daughter Katie. Exit lounge and see another vision - room 300. Go to the 3rd floor via staircase and then elevator. See little Katie, enter room 300 and explore. Watch vision. Explore room and find a key. Where have I found something that needs a key. Oh yeah, the trunk in the basement. Let's go there. Push for the elevator button and watch the vision. Head down to the basement and open the trunk.