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#115239 - 07/10/04 12:08 AM Re: The Adventure Company forums
auntieshoque Offline
Settled Boomer

Registered: 11/07/03
Posts: 229
Loc: Saskatchewan, Canada
I didn't really intend for my post to sound completely negative either. TAC distributes some pretty good games. My beef with them is their customer service. It's rather spotty, as near as I can tell.

Even telling us that they have problems getting patches produced or admitting that they were having problems figuring problems out would have been more desireable than their standard "lower your acceleration" replies that they always posted. I found it especially interesting that they would do the standard reply even if someone obviously knowledgable of computers posted everything they had tried and it still didn't work.

And I don't actually blame them for closing down the forums, considering the posts that were showing up there over the past several months. It just doesn't really do anything to strengthen their image as far as customer service is concerned.

a

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#115240 - 07/10/04 02:44 AM Re: The Adventure Company forums
Melanie1 Offline
BAAG Specialist

Registered: 01/11/04
Posts: 5041
Loc: Bay Area, CA
Ana, thank you for reminding us of the droughts we've had with good adventure games in the past. It's very true that we shouldn't denigrate TAC too badly. You made a very good point about showcasing their customer complaints also. I can't think of any other companies that do that. It's not good business.

While I've never been satisfied with their level of customer service (their standard form letter replies really annoyed me), they're not the only software publishers with that problem and they do publish a LOT of good adventure games. Perhaps part of the reason for them having so many problems is that they publish so many games.

Besides, we can usually get all the tech support we need from our game geniuses here. smile

We all get frustrated & sometimes need to vent, Danyboy & Auntieshoque, so don't worry about it. We're glad you're here.

Melanie
_________________________
"The greatness of a nation and its moral progress can be judged by the way its animals are treated." Mahatma Gandhi

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#115241 - 07/10/04 03:49 AM Re: The Adventure Company forums
Katsmom Offline
Settled Boomer

Registered: 07/09/04
Posts: 849
Loc: The Land of Hurricanes, U.S.A.
Wow! Thank you to everyone who posted, to welcome me to this forum. thanks

*I'm so happy that I finally found the SMILEYS!*

I miss my avatar, but they tell me I can have one here when I've made 10 posts...

I understand the comments made about going easy on TAC, regarding the problems with recent games. I wouldn't want to see them go out of business either. But they've lost my trust now, because of what happened yesterday.

My unhappiness with TAC is due to the way that they closed the forum. They COULD have given us some warning, or prepared us. They COULD have given us a chance to exchange e-mail addresses; to save messages in our PM mailboxes; to save favorite threads to our computers; to get used to the idea that the forum was closing! Why didn't they do this? I simply don't understand how the staff of TAC could treat loyal customers of theirs so badly. rolleyes

I'm very happy to be here, and in time I know I'll feel better about all this. But each time I read a game box that says "from The Adventure Company" on it -- the memory of July 9, 2004 will come back to me. Will it stop me from buying their games? I don't know. Time will tell...

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#115242 - 07/10/04 04:03 AM Re: The Adventure Company forums
tigger Offline
Graduate Boomer

Registered: 04/02/01
Posts: 15679
Loc: England
well let me give you a bit of background, not on TAC forums, but in a similar vein.

I used to 'work' as a volunteer moderator on virgin.net's own sites, they decided it just wasn't feasible to keep the forums running as there were many other sites which covered the same things. We all had a big leaving party online, advising the members the site was going. It is very difficult to look after a discussion forum, you are always balancing on a tightrope, trying to keep the chat going without being too biased or letting tempers get in the way.

As for the support for games, as my family play many diverse genres, I can tell you it isn't only one company who have problems!! Got Rise of Nations Thrones and Patriots for Hubby as a Fathers day pressie and it won't even run on his pc!!! It works fine on mine but can you find a decent patch or help on setting it up??? Nope!! That was released by quite a big company too lol
_________________________
A bounce a day keeps the doctor away!!
Playing Sims2, Sherlock, Phantom of Venice
Reading Storm Breaking

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#115243 - 07/10/04 04:31 AM Re: The Adventure Company forums
Katsmom Offline
Settled Boomer

Registered: 07/09/04
Posts: 849
Loc: The Land of Hurricanes, U.S.A.
Looks like we're 'cross-posting' between two threads about TAC, tigger. Now I know that yes, you ARE a moderator here. I'm sure not used to chatting with a moderator at this hour! scared

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#115244 - 07/10/04 04:39 AM Re: The Adventure Company forums
tigger Offline
Graduate Boomer

Registered: 04/02/01
Posts: 15679
Loc: England
well it was us Mods who decided to make a big party out of it when Virgin went... they were Our forums so I suppose it was different in that respect.

Maybe the staff weren't allowed to say anything, so if they chose to comment well and good, but otherwise it could have been out of their control so let's not give em too much grief smile
_________________________
A bounce a day keeps the doctor away!!
Playing Sims2, Sherlock, Phantom of Venice
Reading Storm Breaking

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#115245 - 07/10/04 04:58 AM Re: The Adventure Company forums
gatorlaw Offline
Adept Boomer

Registered: 11/01/99
Posts: 10308
I would have agree that it is likely the presence of mods like Tigger at the virgin site - that set things up in an orderly way.

The TAC forums were left to run along, almost by themselves. Not necessarily the exisitng TAC mods fault, you can only do so much with a handful of people at a very busy site.

smile
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#115246 - 07/10/04 05:00 AM Re: The Adventure Company forums
Katsmom Offline
Settled Boomer

Registered: 07/09/04
Posts: 849
Loc: The Land of Hurricanes, U.S.A.
No problem with that. I don't blame the TAC staff who regularly posted with us in the forum. As I said over there -- with one possible exception, the TAC/DC staff members were always extremely warm and courteous (IMO). thumbsup I know they would have said something if they could have. And it's possible that even THEY didn't know, until it happened.

The decision to dump us without warning came from higher up -- and I only hope that ONE day, we'll find out why it had to happen the way it did.

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#115247 - 07/10/04 05:59 AM Re: The Adventure Company forums
mbc841 Offline
Settled Boomer

Registered: 03/29/01
Posts: 368
Loc: Alexandria, VA USA
Welcome all TAC members to Gameboomers! You've found a wonderful new place to call home!! smile smile

Mike.
_________________________
Developer of The Arrangement and HARVEST

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#115248 - 07/10/04 06:33 AM Re: The Adventure Company forums
connie Offline
BAAG Specialist

Registered: 07/12/02
Posts: 8039
Loc: winter springs fl.
welcome to all our new members from TAC.
_________________________
Connie

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#115249 - 07/10/04 09:02 AM Re: The Adventure Company forums
Anonymous
Unregistered


welcome to Gameboomers Katsmom, I love your name smile

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#115250 - 07/10/04 10:00 AM Re: The Adventure Company forums
gamenut Offline
Addicted Boomer

Registered: 02/08/00
Posts: 1558
Loc: Hiding Under a Rock
sorry you folks lost your board, but you will love it here at the Gameboomers !! They are absolutely wonderful. if they can help you in any way they will. from glitches to walkthroughs and if they don't know something they WILL find out! Trust me i know...this is the first place i go before i get a game and after! One thing i do have to say...Dreamcatcher/The Adventure Co. does not have good support for the games they release. i have never been able to figure out why either, it is not a new problem - has gone on for years. You are better off here at the 'boomers!

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#115251 - 07/10/04 10:16 AM Re: The Adventure Company forums
BrownEyedTigre Offline
The Sassy Global Moderator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 64771
Loc: In the Naughty Corner
Quote:
Originally posted by danyboy:
Hi again guys,

You're right BrownEyedTigre, my post was very negative, let me make this one more positive, i enjoyed Syberia 1, Dark Fall 1 (and I'm waiting for Dark Fall 2), ROTS 1 was great, the Dracula series was also great, i even enjoyed Black Mirror (even with the minor problems, i don't want to be seen like i despite TAC games, I'm also looking forward for the Agatha Christie games that will be release by TAC.

TAC only publish the games, they're not responsible for all of the flaws, i have almost all of their games and was satisfied, with a lot of the titles they published.

Sorry about my negativity, i will behave in the future.

I edited my first post and erased the negative part in it.

Thank you Melanie for the warm welcome.
CU
danyboy
danyboy, frown I am so sorry if you felt my comments were directed to you. You have as much right to vent here as anyone else does. I can only imagine how I'd feel if one second GB was here and the next gone without a warning. My post was merely meant to help put it in perspective before it got out of hand, definitely NOT to say that any of you were wrong in your opinions! So please take this as an apology if anyone thought my post was directed towards any one of you.

So a warm wave

Ana
_________________________
Don't feed the Trolls

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#115252 - 07/10/04 12:36 PM Re: The Adventure Company forums
tigger Offline
Graduate Boomer

Registered: 04/02/01
Posts: 15679
Loc: England
Ohh well I guess you weren't around when the board Did go down!!! I thought I'd done something wrong, emails flying everywhere!!!

We had withdrawal symptoms and boy were we glad when it came back lol
_________________________
A bounce a day keeps the doctor away!!
Playing Sims2, Sherlock, Phantom of Venice
Reading Storm Breaking

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#115253 - 07/10/04 01:02 PM Re: The Adventure Company forums
gatorlaw Offline
Adept Boomer

Registered: 11/01/99
Posts: 10308
Quote:
I thought I'd done something wrong
Well-l-l-l, I guess I forgot to tell you, but remember when we were in the boardroom that evening and joking around with those switches and stuff and then the incident with the spilled Merlot? Uhmm yep - we shorted out the place. frown

Shhhh just don't tell anyone else, I told MaGs Tildie must have gotten in there and knocked stuff around with her tail. whistle
_________________________




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