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#1155972 - 07/04/18 09:56 PM Re: Myst III & Myst IV [Re: Lion_1251]
plumgas Offline
Settled Boomer

Registered: 05/16/09
Posts: 279
Loc: Australia
might be an idea to setup another gog account for the updated games but you need to setup another email address.

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#1155974 - 07/04/18 10:12 PM Re: Myst III & Myst IV [Re: LadyCav]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 38936
Loc: southeast USA
Originally Posted By: LadyCav
I used my single code for all the games at GOG.
But because I already had 3 of the games in my collection, I was given 4 games.
I received an email from GOG stating that I had gotten 4 games free of charge.
Now all the MYST games are in my library, but apparently the ones I already had were not revamped or updated.

Originally Posted By: Tally Ho
It seemed like it was a single code for all the games, but I redeemed the code, downloaded one game; and when I try to get the others the code is "used" and I can't get to the other games. Hmpf.

So LadyCav got all the games she was missing but Tally Ho only got one game?
It sounds like you have to buy all the games at once.

I still haven't received any codes.

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#1155976 - 07/04/18 10:35 PM Re: Myst III & Myst IV [Re: Lion_1251]
plumgas Offline
Settled Boomer

Registered: 05/16/09
Posts: 279
Loc: Australia
the code was for all the games and you had to tick all the games otherwise only the ones ticked you receive from the one code.
if you already have the game on gog you don't get it again. setting up another account will enable to get all the games.
noticed on kickstarter comments that you have to email support to reinstate your code.

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#1156053 - 07/05/18 04:45 PM Re: Myst III & Myst IV [Re: Lion_1251]
Tally Ho Offline
BAAG Specialist

Registered: 08/11/00
Posts: 5180
I set up another account as plumgas suggested, but the redemption code is still "used"
I emailed GOG support, and the reply was

Your ticket (#277640) has been updated, its entire history can be viewed below.


but there was no "below" and the code still does not work. The ticket number only refers to the email.
Also sent a note to Cyan, but no reply yet.
_________________________
That will be ten Dramoi.

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#1156056 - 07/05/18 05:17 PM Re: Myst III & Myst IV [Re: Lion_1251]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 38936
Loc: southeast USA
They still have still not sent me any code at all.
If I don't get a code from them by tomorrow I'll have to email Cyan again.
No point emailing Blackbox because you never get a human answering.

I'm going to assume neither Cyan nor Blackbox did any work on July 4 and didn't send out any codes.
So they get an extra day before I email them again.
What a nuisance.
Originally Posted By: Tally Ho
I emailed GOG support, and the reply was

Your ticket (#277640) has been updated, its entire history can be viewed below.

but there was no "below" and the code still does not work. The ticket number only refers to the email.

I'm guessing that's an automated message with inappropriate text typical of automated messages.

They use too much automated stuff that doesn't work properly or is weird scripted stuff that's prevented from displaying in email/webmail by security features.

I'd rather have spent an extra $20 and dealt directly with Cyan.
This Blackbox intermediary isn't working out.

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#1156077 - 07/05/18 11:01 PM Re: Myst III & Myst IV [Re: Tally Ho]
plumgas Offline
Settled Boomer

Registered: 05/16/09
Posts: 279
Loc: Australia
setting up another gog account should be done prior to entering the codes not after. you will just have to wait for gog support now.

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#1156157 - 07/06/18 07:08 PM Re: Myst III & Myst IV [Re: Lion_1251]
plumgas Offline
Settled Boomer

Registered: 05/16/09
Posts: 279
Loc: Australia
update from cyan on kick starter.................................

We are aware of an issue some Backers have run into when redeeming their Myst 25 code at GOG. It appears that if all the check boxes were not checked for all 7 games, only the games whose check boxes were ticked will be added to the Backer's account.

If this has happened to you, please link to GOG SUPPORT immediately so they can begin working their magic (resetting your individual code) and get all the games you pledged to own into your account.

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#1156241 - 07/07/18 05:15 PM Re: Myst III & Myst IV [Re: Lion_1251]
Tally Ho Offline
BAAG Specialist

Registered: 08/11/00
Posts: 5180
Been there; Done that.

Haven't heard anything - maybe they are closed for the weekend, or maybe they don't know how to fix it. If that is the case, then Cyan should issue new codes to the people who have the problem.

It's a little worrisome that GOG says to contact Cyan, and Cyan says to contact GOG.
_________________________
That will be ten Dramoi.

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#1156242 - 07/07/18 05:41 PM Re: Myst III & Myst IV [Re: Lion_1251]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 38936
Loc: southeast USA
I have yet to receive a code at all.
Cyan keeps saying to email Blackbox if there is a problem, but Blackbox never has a live person answer anything.

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#1156243 - 07/07/18 05:55 PM Re: Myst III & Myst IV [Re: Lion_1251]
BrownEyedTigre Offline
The Sassy Administrator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 75520
Loc: In the Naughty Corner
With the 3 million dollars one would think they could have budgeted for a better support team.
_________________________
Don't feed the Trolls

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#1156245 - 07/07/18 07:02 PM Re: Myst III & Myst IV [Re: Jenny100]
colpet Offline
Addicted Boomer

Registered: 01/07/01
Posts: 1992
Loc: Orillia, Ontario, Canada
Originally Posted By: Jenny100
I have yet to receive a code at all.
Cyan keeps saying to email Blackbox if there is a problem, but Blackbox never has a live person answer anything.

I got this e-mail yesterday:

Happy Friday, Everyone!

(friendly banter...) 😉

(...followed by a clever segue to the business at hand...)

If you have returned your completed survey, please have patience as you wait for your code. If you didn't receive a code yet but did return your survey, it just means your number in the queue has not yet been served. The queue, remember, is 19,000+ backers.

There are many issues being handled behind the scenes, and we are working as fast and efficiently as we can to serve many, many help requests. If you sent a request for help already and didn't get a reply yet, please have a bit more patience. You might not hear from us until next week, depending when you wrote in.

We are aware of an issue some Backers have run into when redeeming their Myst 25 code at GOG. It appears that if all the check boxes were not checked for all 7 games, only the games whose check boxes were ticked will be added to the Backer's account.

If this has happened to you, please link to GOG SUPPORT immediately so they can begin working their magic (resetting your individual code) and get all the games you pledged to own into your account.

If anyone still has not received a survey, please use the link provided in Kickstarter Update #28 to request Blackbox RESEND your survey to the email you used to back the project. Here's the link to the RESEND SURVEY FORM.

If you have any problems with the survey, contact Blackbox directly by replying to the email they sent you.

Thank you all for your support and your patience.

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#1156248 - 07/07/18 08:04 PM Re: Myst III & Myst IV [Re: Lion_1251]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 38936
Loc: southeast USA

I'm not impressed with how Cyan is handling this.

If they had 19000+ emails with codes to send out to backers, they should have started before this week. The way they did it the people who did NOT back their Kickstarter are getting preferential treatment.

With GOG's current sale,

Myst Masterpiece ... 2.09
RealMyst ... 8.99
Riven ... 2.09
Myst III ... 14.99
Myst IV ... 14.99
Myst V ... 3.49
Uru ... 3.49

Total is $50.13 for all games. Less if you'd already bought any of them.
If you only wanted the digital versions of the games, you might as well not have donated at all, and you'd have all the games by now and not have to wait until they get around to sending codes.

Quote:
We are aware of an issue some Backers have run into when redeeming their Myst 25 code at GOG. It appears that if all the check boxes were not checked for all 7 games, only the games whose check boxes were ticked will be added to the Backer's account.

So Tally Ho isn't the only one.
Maybe those "check boxes" aren't showing up the way they expect.

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#1156288 - 07/08/18 10:18 AM Re: Myst III & Myst IV [Re: Lion_1251]
Tally Ho Offline
BAAG Specialist

Registered: 08/11/00
Posts: 5180
Well, the check boxes were normal enough; the reason I opted to check the first one and wait to do the others later, is that I only had a short time to download before leaving the house, and it seemed logical to do just one for now, and come back for the rest of them when I had more time. GOG obviously did not plan for that kind of flexibility.

It's possible I could have checked all, and only downloaded one at the start, but I didn't think like that.

Let me digress: When I finally bought a BIG TV, I moved the 40" smart tv to the computer as a hi-res monitor. Love it! However, MYST Masterpiece (the only thing I got so far for my 100+ bucks) is so grainy that it's not really usable. I still have some confidence that the later games in the series will look fine, just hope that includes Riven too.
_________________________
That will be ten Dramoi.

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#1156310 - 07/08/18 03:23 PM Re: Myst III & Myst IV [Re: Tally Ho]
rmelone Offline
Settled Boomer

Registered: 02/10/01
Posts: 989
Loc: Kingston, NY USA
Jenny100 I hope you've received your link with the code to redeem the game(s) by now.

I received mine from backers@cyan.com on 7/3/18 and just used it today - 7/8/18. I selected the six
games available (I had already purchased Myst V from GOG in May) and then proceeded to install all the games.

I haven't tried any yet so I don't know if there are any problems with them - will do so in the next few days.

I did get some good information from the forum on kickstarter for Myst 25th Anniversary Collection. In case
you need the link it's here.

I did see where quite a few people were having similar problems that you've been experiencing.

Hope you are able to get the games downloaded.

Robert
_________________________
"Don't cry because it's over, smile because it happened."

-Dr. Seuss

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#1156313 - 07/08/18 03:41 PM Re: Myst III & Myst IV [Re: rmelone]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 38936
Loc: southeast USA
Originally Posted By: rmelone
Jenny100 I hope you've received your link with the code to redeem the game(s) by now.

Nope. Nothing.

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