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#1156585 - 07/11/18 08:22 PM Re: Myst III & Myst IV [Re: Jenny100]
Marian Offline
Global Moderator
Sonic Boomer

Registered: 07/04/00
Posts: 33900
Loc: near Yosemite in California
I can't believe that the Dreamfall Chapters DVD finally arrived, Jenny. It's hard to fathom what could have happened that it would take that long.

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#1156590 - 07/11/18 09:27 PM Re: Myst III & Myst IV [Re: Lion_1251]
BrownEyedTigre Offline
The Sassy Administrator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 75520
Loc: In the Naughty Corner
Jenny, I'd be issuing a complaint big time! That is an absolute ripoff!
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#1156592 - 07/11/18 10:14 PM Re: Myst III & Myst IV [Re: Lion_1251]
oldbroad Offline
Addicted Boomer

Registered: 04/01/06
Posts: 3844
Loc: Chicago
thumbsdown

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#1156593 - 07/11/18 10:27 PM Re: Myst III & Myst IV [Re: BrownEyedTigre]
Mad Offline
Sonic Boomer

Registered: 11/21/00
Posts: 28204
Loc: United Kingdom
Originally Posted By: BrownEyedTigre
Jenny, I'd be issuing a complaint big time! That is an absolute ripoff!


Fraudulent practice to my mind shocked
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Time : The Most Precious Commodity

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#1156598 - 07/11/18 10:39 PM Re: Myst III & Myst IV [Re: Lion_1251]
BrownEyedTigre Offline
The Sassy Administrator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 75520
Loc: In the Naughty Corner
Yes, that really is fraud. I'd be furious.
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Don't feed the Trolls

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#1156606 - 07/12/18 03:21 AM Re: Myst III & Myst IV [Re: Lion_1251]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 38936
Loc: southeast USA
It's the same as other backers of the project are getting.
Check backer comments on the comments page for Dreamfall Chronicles
https://www.kickstarter.com/projects/redthread/dreamfall-chapters-the-longest-journey/comments

and this page where people mention how the manual is missing and the packaging is unimpressive for a so-called "Collector's" edition.
https://www.kickstarter.com/projects/redthread/dreamfall-chapters-the-longest-journey/posts/2132785

I think Red Thread may have run out of money to produce them properly and cheaped out, which means people who backed at higher levels for other physical rewards will probably have even more disappointments coming.

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#1156724 - 07/13/18 01:13 PM Re: Myst III & Myst IV [Re: Jenny100]
Mad Offline
Sonic Boomer

Registered: 11/21/00
Posts: 28204
Loc: United Kingdom
None of that makes what has happened to you right, though, Jenny100 !!!! rolleyes
_________________________
Time : The Most Precious Commodity

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#1157224 - 07/18/18 12:33 PM Re: Myst III & Myst IV [Re: Lion_1251]
Chief Offline
Staff
Adept Boomer

Registered: 12/12/03
Posts: 11355
Loc: Québec
Did some of you waiting for the STEAM code received an e-mail for the survey and a link to it and did complete it?

Or maybe it is not necessary to complete the survey? duh

Chief wave

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#1157227 - 07/18/18 01:12 PM Re: Myst III & Myst IV [Re: Lion_1251]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 38936
Loc: southeast USA
The survey asks if you want GOG or Steam, so yes you have to complete the survey.

If you never got an email about the survey, go to
https://backers.blackbox.cool/myst-25th-anniversary-collection
and prod their automated service to send you one.

I have yet to receive my GOG codes, despite receiving a receipt after completing their survey on July 3.

I'm curious if anyone who had to go to
https://backers.blackbox.cool/myst-25th-anniversary-collection to prompt blackbox to send a survey has received any GOG codes.

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#1157242 - 07/18/18 03:38 PM Re: Myst III & Myst IV [Re: Lion_1251]
Chief Offline
Staff
Adept Boomer

Registered: 12/12/03
Posts: 11355
Loc: Québec
Thanks for the response, Jenny.

I sent Blackbox an e-mail since again the link they send has no survey link.

I'll wait for their response or maybe they know that I want my games from Steam…

Chief wave

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#1157245 - 07/18/18 04:31 PM Re: Myst III & Myst IV [Re: Chief]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 38936
Loc: southeast USA
Originally Posted By: Chief
I sent Blackbox an e-mail since again the link they send has no survey link.

Just so you know,
the link to the survey in the email from blackbox is hidden under a blue box that says "ENTER ADDRESS".
If you get a message from blackbox after visiting
https://backers.blackbox.cool/myst-25th-anniversary-collection
but you don't see a link, be assured that it's probably hidden.

Instead of an obvious link, there will be a blue box in the email saying
"ENTER ADDRESS" and looking like you're supposed to enter information. Clicking the box is supposed to take you to a link out on the Internet where the actual survey is. Sometimes an ISP's webmail anti-malware will block this link from functioning, as it did mine. Why they would expect anyone would automatically click what appears to be an image in an email is beyond me.

Blackbox never answered any of my requests for assistance.

However when I emailed Cyan, they told me I was supposed to click the blue
"ENTER ADDRESS" box. Clicking the blue "ENTER ADDRESS" box in the email didn't do anything. However while attempting to forward the blackbox email to Cyan to ask where the link was, I noticed the blue box had slightly different dimensions in the forwarding window, and when I clicked it there, it immediately took me out of my webmail (where I was logged in) to the blackbox page. If I'd realized the blue box had a link attached, I would have used right-click and open in new tab. All I knew was that something wasn't functioning as intended. Why couldn't they just put a URL link where people could recognize it and see it instead of sending what appeared to be a useless email advertising a survey "somewhere" that had no obvious weblink.

Today Cyan sent an email complaining about how some people weren't answering the survey and said the survey would be closed on July 31.

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#1157253 - 07/18/18 06:07 PM Re: Myst III & Myst IV [Re: Lion_1251]
oldbroad Offline
Addicted Boomer

Registered: 04/01/06
Posts: 3844
Loc: Chicago
That does sound ridiculous Jenny100!

Good luck Chief!

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#1157275 - 07/18/18 10:50 PM Re: Myst III & Myst IV [Re: Jenny100]
Trail_Mystic Offline
Dragon Breath - Darkside Moderator
BAAG Specialist

Registered: 02/12/04
Posts: 6156
Loc: Wisconsin
Wow, sorry to hear about all the issues you're having Jenny.

I'm wondering if Cyan and Black Box didn't anticipate the kind of response that was received through the kickstarter and now they're having issues trying to manage the huge volume. Hope they get their act together. Makes me a little nervous about the other item fulfillment that will be coming up (linking book and pen holder). smirk
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What is essential is invisible to the eyes.

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#1157348 - 07/19/18 07:08 PM Re: Myst III & Myst IV [Re: Lion_1251]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 38936
Loc: southeast USA
For those who want Steam codes, there is an update here
https://www.kickstarter.com/projects/1252280491/myst-25th-anniversary-collection/comments

Originally Posted By: Cyan Worlds Inc
@Naz - Check out Kickstarter Update #29 - Steam keys will issue about a month or two after GOG codes started (those started in early July).

So we're looking at sometime in August, maybe (probably late August, not early) but remember - that (like all the Estimated Delivery Dates) is Subject To Change.

Meanwhile they still haven't sent me any GOG codes.
I wonder if people will be sent their Steam codes before I'm sent GOG codes.

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#1157350 - 07/19/18 09:09 PM Re: Myst III & Myst IV [Re: Lion_1251]
plumgas Offline
Settled Boomer

Registered: 05/16/09
Posts: 279
Loc: Australia
I didn't have problems with the survey email .....

once you click on the enter address the link page opens up

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