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#1157351 - 07/19/18 09:14 PM Re: Myst III & Myst IV [Re: plumgas]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 39192
Loc: southeast USA
Originally Posted By: plumgas
once you click on the enter address the link page opens up

It didn't.
It was completely dead.
I don't know why it works differently for different web browsers, but obviously it does.

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#1157352 - 07/19/18 09:27 PM Re: Myst III & Myst IV [Re: Lion_1251]
plumgas Offline
Settled Boomer

Registered: 05/16/09
Posts: 280
Loc: Australia
I was using chrome

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#1157417 - 07/20/18 01:40 PM Re: Myst III & Myst IV [Re: Lion_1251]
Chief Offline
Staff
Adept Boomer

Registered: 12/12/03
Posts: 11419
Loc: Québec
If this can be of help: I sent a response to Blackbox after their e-mail about the Survey in which I did not see the link to it.


Quote:
Sorry for the misleading copy! That definitely is confusing.

There's no need for you to fill out the backer survey since you're receiving all digital rewards.The cool folks over at Cyan will be sending out the download codes for Myst themselves. Blackbox is only responsible for collecting data and shipping out the physical backer rewards. I hope that clears things up!


Quote:
Cyan has already begun to send out the GOG codes, Steam will soon follow. If you need anything else, please feel free to let me know. I'm always happy to help.




One less problem to take care off. grin


Chief wave

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#1157448 - 07/20/18 07:06 PM Re: Myst III & Myst IV [Re: Chief]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 39192
Loc: southeast USA
Originally Posted By: Chief
If this can be of help: I sent a response to Blackbox after their e-mail about the Survey in which I did not see the link to it.
Quote:
Sorry for the misleading copy! That definitely is confusing.

There's no need for you to fill out the backer survey since you're receiving all digital rewards.The cool folks over at Cyan will be sending out the download codes for Myst themselves. Blackbox is only responsible for collecting data and shipping out the physical backer rewards. I hope that clears things up!



That contradicts what Cyan has been saying.
Here is their July 17 email (bolding is Cyan's)
Quote:
Survey Lockdown July 31st

For backers only

Posted by Cyan Worlds, Inc. (Creator)

Hello Backers,

Survey alert! Many of you have already filled out the survey. Thank you! Feel free to stop reading this email.

For the 18% of you who haven’t yet filled out the survey — hey, what's going on?

Seriously though, we need you to fill out the survey, so we can get codes sent and start manufacturing!

Soooo... IMPORTANT! We are locking down the surveys at the end of the day (midnight PDT) on July 31st. If you have not completed your survey by then and you pledged to receive a physical reward you will receive the Windows version on the disc.
FAQs...

BUT WHAT IF I MOVE BEFORE YOU SHIP THE PRODUCT?

Your address will not be locked down. There will be of plenty of time to change your address before we ship the physical products.

I ONLY SELECTED DIGITAL DOWNLOADS OF THE GAMES, WHY DO I NEED IT FILL IT OUT?

If you don’t fill it out, you may not get ANY codes to download the games.

WHAT IF I DON’T FILL OUT THE SURVEY?

You may not get anything! Please fill out the survey!

WHERE DO I FIND THE SURVEY?

Go to this link and enter the email that you used on the Myst 25th Kickstarter.

If you are not able to fill out the survey or you have any issues with it, please send an email directly to mail@blackbox.cool .

If you see other problems (wrong country, wrong tier, etc.) please email us directly at support@cyan.com .

Thanks


So it sounds like either
1. one hand doesn't know what the other is doing or
2. blackbox is engaging in "tell 'em what they want to hear."

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#1157507 - 07/21/18 01:48 PM Re: Myst III & Myst IV [Re: Lion_1251]
Chief Offline
Staff
Adept Boomer

Registered: 12/12/03
Posts: 11419
Loc: Québec
Let's see now if I receive another e-mail about the survey.

Chief wave

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#1158485 - 07/31/18 05:14 PM Re: Myst III & Myst IV [Re: Lion_1251]
Sassy Offline
Settled Boomer

Registered: 01/20/00
Posts: 578
Loc: Colorado
I had no problem filling out the survey today from the "enter address" box in the email I got.
The only problem now I can think of now, is I don't have a GOG account yet. Guess I'll have to
sign up for one. Hope it's not a big hassle to do that.

Tho I really don't care if I get the digital's or not. Just really looking forward to the physical
copies, the linking book, and the ink well. happydance

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#1162854 - 09/11/18 04:22 PM Re: Myst III & Myst IV [Re: Lion_1251]
Chief Offline
Staff
Adept Boomer

Registered: 12/12/03
Posts: 11419
Loc: Québec
I received my Steam codes for all the games of the Myst 25th Anniversary.

I also received an e-mail about a problem with Myst 4 but I deleted that e-mail. duh

Maybe someone received it also and can tell me what it is about.

Thanks for any help.

Chief wave

EDIT: forgot to say I'm having a resolution problem……...


Edited by Chief (09/11/18 04:29 PM)

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#1162855 - 09/11/18 05:06 PM Re: Myst III & Myst IV [Re: Chief]
rmelone Offline
Addicted Boomer

Registered: 02/10/01
Posts: 1012
Loc: Sunny Arizona
Chief,

I think this is what you're looking for:

Quote:
MYST IV not launching?

We are currently investigating a crash that many Myst 25 Kickstarter Backers have found when launching Myst IV.

If you’re experiencing this issue or others, please reach out to us by emailing support@cyan.com. Include detailed information, and attach a dxdiag report of the computer you are playing on.

We’ll have an update about this issue once we’ve found the cause of the problem that backers are reporting. This will take some time. Please have patience.


Robert
_________________________
"Don't cry because it's over, smile because it happened."

-Dr. Seuss

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#1162861 - 09/11/18 05:51 PM Re: Myst III & Myst IV [Re: Lion_1251]
Chief Offline
Staff
Adept Boomer

Registered: 12/12/03
Posts: 11419
Loc: Québec
Thanks Robert.

I appreciate your help. thumbsup

You bet that I will contact them.

Chief wave

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#1164238 - 09/26/18 05:43 PM Re: Myst III & Myst IV [Re: Lion_1251]
gamenut Offline
Addicted Boomer

Registered: 02/08/00
Posts: 1688
Loc: Hiding Under a Rock
Anyone know if they will all play on older win 7 home premium-64bit?

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#1164240 - 09/26/18 05:50 PM Re: Myst III & Myst IV [Re: gamenut]
Marian Offline
Global Moderator
Sonic Boomer

Registered: 07/04/00
Posts: 35153
Loc: near Yosemite in California
Originally Posted By: gamenut
Anyone know if they will all play on older win 7 home premium-64bit?


There are newly available GOG downloads that support Windows 7. If you had a problem that they couldn't solve, they would refund your money.

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#1164241 - 09/26/18 05:51 PM Re: Myst III & Myst IV [Re: gamenut]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 39192
Loc: southeast USA
Originally Posted By: gamenut
Anyone know if they will all play on older win 7 home premium-64bit?

Myst IV is supposed to work on Windows 7, 8, and 10.
https://www.gog.com/game/myst_4

Myst V is supposed to work on XP, Vista, 7, 8, and 10.
https://www.gog.com/game/myst_5_end_of_ages

Myst III is listed as working on Windows 7, 8, and 10.
https://www.gog.com/game/myst_3_exile
though if it's using ScummVM I'd expect it to work on every version of Windows from 95 through 10, and if it's using ResidualVM I'd expect it to work on every Windows version from 2000 through 10.

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#1164243 - 09/26/18 06:03 PM Re: Myst III & Myst IV [Re: Lion_1251]
oldbroad Online   happy
Addicted Boomer

Registered: 04/01/06
Posts: 4402
Loc: Chicago
Jenny - did your situation with this ever get resolved?

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#1164248 - 09/26/18 07:56 PM Re: Myst III & Myst IV [Re: oldbroad]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 39192
Loc: southeast USA
Originally Posted By: oldbroad
Jenny - did your situation with this ever get resolved?

After Cyan claimed to have sent out all the GOG codes, I emailed Cyan and this time instead of telling me to wait because they had thousands of codes to send out, they claimed the code had been sent out two days after I'd sent in the "blackbox survey." Cyan ended up sending me a code directly by email. I never received anything from blackbox.

I fully expect to have the same problem when it comes time to get the physical games, only it will be worse if they're all out of them.

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#1164250 - 09/26/18 08:25 PM Re: Myst III & Myst IV [Re: Lion_1251]
oldbroad Online   happy
Addicted Boomer

Registered: 04/01/06
Posts: 4402
Loc: Chicago
Thanks for the response Jenny. I sure hope you get your physical games (and without any further problems)!!

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