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#1160976 - 08/22/18 10:11 PM Re: dracula 3 [Re: family]
family Offline
Addicted Boomer

Registered: 06/16/10
Posts: 3648
Loc: marietta,georgia
i email them it did not work.

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#1160979 - 08/22/18 10:24 PM Re: dracula 3 [Re: family]
Starcom Offline
Settled Boomer

Registered: 03/17/04
Posts: 904
Loc: Ottawa
if you continue having trouble downloading the Driver, maybe you could ask a friend or another family member to Download it for you and then copy it to a flash drive and then from there you could install it.

Good luck and I hope you solve your problem soon.

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#1160981 - 08/22/18 10:28 PM Re: dracula 3 [Re: family]
family Offline
Addicted Boomer

Registered: 06/16/10
Posts: 3648
Loc: marietta,georgia
so do i, but all i have is my husband and he does not know anything about computers.

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#1160982 - 08/22/18 10:29 PM Re: dracula 3 [Re: family]
Draclvr Offline
Hints & Glitches forum Moderator
Adept Boomer

Registered: 06/03/05
Posts: 13444
Loc: In Missouri near St. Louis
I only download drivers from the manufacturer's website. I wish I knew just what Big Fish way trying to do here...
_________________________
Heading out to the gardens...

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#1160987 - 08/22/18 10:37 PM Re: dracula 3 [Re: family]
Starcom Offline
Settled Boomer

Registered: 03/17/04
Posts: 904
Loc: Ottawa
I'm with you Draclvr, I only download Drivers from the Manufactures Website.

Sorry to hear family that you can't find someone to download the Drivers for you. But as Drac. said, if you go directly to your Video Card site and download it from there, or did you try that already.

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#1160994 - 08/22/18 11:23 PM Re: dracula 3 [Re: family]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 39083
Loc: southeast USA
***The site Family downloaded from*** IS the manufacturer's website.

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#1160995 - 08/22/18 11:44 PM Re: dracula 3 [Re: Jenny100]
Starcom Offline
Settled Boomer

Registered: 03/17/04
Posts: 904
Loc: Ottawa
Originally Posted By: Jenny100
***The site Family downloaded from*** IS the manufacturer's website.


Good to know, wonder why Family is having so much trouble with the download, as stated before, I wish Family the best of luck in resolving the problem.

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#1161015 - 08/23/18 10:14 AM Re: dracula 3 [Re: family]
Draclvr Offline
Hints & Glitches forum Moderator
Adept Boomer

Registered: 06/03/05
Posts: 13444
Loc: In Missouri near St. Louis
Oh, good... that makes me feel better. I had the impression Big Fish was just sending her a driver download. I should have checked the link.
_________________________
Heading out to the gardens...

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#1161026 - 08/23/18 11:37 AM Re: dracula 3 [Re: family]
family Offline
Addicted Boomer

Registered: 06/16/10
Posts: 3648
Loc: marietta,georgia
i sent basic info about my computer and the device manager.

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#1161040 - 08/23/18 04:02 PM Re: dracula 3 [Re: family]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 39083
Loc: southeast USA
If you weren't able to complete the driver installation, you can try again if you want.

Be sure to download the driver exe -- don't try to "run" it while downloading it. You need the complete driver exe (sp65037.exe) on your hard drive. If double-clicking it doesn't work to install it, you may have to right-click it and choose "Run As Administrator" to allow it to run.

sp65037.exe is a self-extracting exe. I think it's supposed to unzip to a folder and automatically start installing. It may not work as intended. I've had some self-extracting .exe files put a "pop-under" (instead of a pop-up) to prompt you if you want to continue the installation -- and it's easy to miss. That may be what happened in your case -- it may have put up a prompt to continue, but you didn't see it because it was behind other windows on your desktop, and eventually it timed out and disappeared, leaving you with an unstarted installation that would never finish.

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#1161051 - 08/23/18 05:24 PM Re: dracula 3 [Re: family]
Draclvr Offline
Hints & Glitches forum Moderator
Adept Boomer

Registered: 06/03/05
Posts: 13444
Loc: In Missouri near St. Louis
I've had that happen and then I notice a little box down in my taskbar and know to click on it to get the program started.
_________________________
Heading out to the gardens...

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#1161052 - 08/23/18 05:25 PM Re: dracula 3 [Re: family]
family Offline
Addicted Boomer

Registered: 06/16/10
Posts: 3648
Loc: marietta,georgia
error number 9996. https://www.copilot.com should i do it, big fish says so.
1. Open the Start menu.
2. Select Settings.
3. Select Updates and Security.
4. Click Windows Update.
5. Make sure that the check box for Check online for updates from Windows Update is selected.
6. Click Check for Updates.
7. Make sure to download and install all critical updates.
8. Once the updates are complete, restart your computer and try downloading or playing your game again.

For more information on Windows Update, please take a look at the following article provided by Microsoft, where is the start menu,
Big Fish (Big Fish Games)

Aug 23, 4:14 PM PDT

Hi Susan,

Thanks for getting back in touch and letting me know once again.

Since this is the case, one last option would be to try and get an updated driver via Windows updates by using these steps:

1. Open the Start menu.
2. Select Settings.
3. Select Updates and Security.
4. Click Windows Update.
5. Make sure that the check box for Check online for updates from Windows Update is selected.
6. Click Check for Updates.
7. Make sure to download and install all critical updates.
8. Once the updates are complete, restart your computer and try downloading or playing your game again.

For more information on Windows Update, please take a look at the following article provided by Microsoft.

Microsoft Windows Update

If this doesn't work, or if you are still seeing issues from here, I'd like to take a much closer look at this issue by using a service that would allow me to connect into your system so I can see what exactly is happening as well as try to trouble shoot it for you on that end.

For this we use a service we have contracted with called Copilot made by Fog Creek Software. If you would like to take a look at their information first you can find them at Fog Creek Copilot.

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#1161060 - 08/23/18 09:32 PM Re: dracula 3 [Re: family]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 39083
Loc: southeast USA
It looks like Copilot is remote access software which would give the Big Fish person access to your computer over the Internet. Chances are you'll be able to watch what they do while they look at your Computer settings.

It's up to you if you want to allow it or not, but if you don't, they probably won't be able to help you. It's very difficult to troubleshoot this kind of problem unless you have the computer right in front of you.

The alternative, since you don't have anyone in your family who can help out, would be to take the computer to a repair shop.

So the question is whether or not you trust the Big Fish person to look at your computer settings and try to install the drivers for you.

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#1161064 - 08/23/18 11:00 PM Re: dracula 3 [Re: family]
family Offline
Addicted Boomer

Registered: 06/16/10
Posts: 3648
Loc: marietta,georgia
i trust big fish.

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#1161073 - 08/24/18 12:17 AM Re: dracula 3 [Re: family]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 39083
Loc: southeast USA
Then ask Big Fish for instructions on how to do this part
Quote:
If this doesn't work, or if you are still seeing issues from here, I'd like to take a much closer look at this issue by using a service that would allow me to connect into your system so I can see what exactly is happening as well as try to trouble shoot it for you on that end.

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