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#122857 - 05/28/03 10:50 PM Witchen...You out there ??
Mad Offline
True Blue Boomer

Registered: 11/21/00
Posts: 22788
Loc: United Kingdom
Hi smile

This is a post from a couple of days ago that never got a reply... frown

I pre-ordered four copies of Runaway - for myself and pals in the USA - months ago.... with GMXMedia ....but since the release date started to get put back all those times, I've never been able to get a reply from them to say my orders are still valid eek

Has anyone else got pre-orders there ??
Or has anyone else even heard from them lately ??


HELP !!!! Witchen ????

Cheers.

Mad wave
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Time : The Most Precious Commodity

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#122858 - 05/29/03 02:13 AM Re: Witchen...You out there ??
ladyyve Offline
Addicted Boomer

Registered: 12/09/00
Posts: 1719
Loc: La Puente, CA, USA
Hi, Mad,

I did the same thing! Ordered back in February from GMX....................... got an acknowledgement right away, but not a word since!

I just ordered it from EB yesterday because there was a $3 discount. It's scheduled to be shipped on 7-7-03. The way things go, who knows!??? If I don't hear back from GMX by the end of June, I'll just cancel the order with them.

Yvonne

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#122859 - 05/29/03 02:40 PM Re: Witchen...You out there ??
Mad Offline
True Blue Boomer

Registered: 11/21/00
Posts: 22788
Loc: United Kingdom
Hi ladyyve smile

I'll try contacting GMX again - but if I don't get anywhere, I suppose I'll have to consult with my pals and see what they want to do wave
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Time : The Most Precious Commodity

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#122860 - 05/29/03 02:47 PM Re: Witchen...You out there ??
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 34861
Loc: southeast USA
I emailed gmx about when Runaway would be released earlier this morning. In less than 2 hours they responded:

Quote:

Sorry there is no confirmed release date as of yet for Runaway. The delay has been due to the developers and the localization.
This doesn't tell us much, but they are answering email.

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#122861 - 05/29/03 03:38 PM Re: Witchen...You out there ??
friedmonky Offline
Adept Boomer

Registered: 08/15/02
Posts: 10663
Loc: Massachusetts
Hi,
I just went to EBGames to check out Runaway. Where do you people see free shipping and $3 discounts? I have read about both but, for the life of me, can't see a thing about them anywhere. I even made up a dummy order to see if was an automatic thing and, nothing.
Rusty
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Even monkeys fall from trees sometimes.

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#122862 - 05/29/03 03:47 PM Re: Witchen...You out there ??
lakerz Offline
Settled Boomer

Registered: 08/22/01
Posts: 658
Loc: Los Angeles, CA. USA
I live in the USA and did a preorder through GMX for Runaway. When I read the news that GMX was no longer involved in distributing the game to US I sent them an email making sure my order was cancelled and my CC wouldn't be charged. Never heard anything back. Sent them a second email. Nothing back. Kinda pissed me off. Finally, within the last week I received a template letter from them stating that all US orders are cancelled, blah blah blah.

Granted, this doesn't answer the question for anyone on the other side of the pond, but I for one was disappointed in their customer service.
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What happens in Vegas, stays in Vegas...

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#122863 - 05/29/03 05:02 PM Re: Witchen...You out there ??
Witchen Offline
True Blue Boomer

Registered: 05/26/99
Posts: 22381
Loc: Seattle Washington USA
Hi ya', Gang............ smile smile smile

Sorry to come skidding to a stop here. wink

As far as the release and distribution of Runaway this has to absolutely be the most elusive adventure game in the history of the business! The latest I know on the subject to date is the GMX will NOT be distributing the game in the USA. That contract went to TriSynergy.




Edited by looney4labs (06/26/07 10:57 AM)
Edit Reason: remove broken link

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#122864 - 05/29/03 11:45 PM Re: Witchen...You out there ??
Mad Offline
True Blue Boomer

Registered: 11/21/00
Posts: 22788
Loc: United Kingdom
Hi again.

Well I emailed GMX earlier this evening so I'll see whether I get a reply.......

Cheers.

Mad wave
_________________________
Time : The Most Precious Commodity

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#122865 - 05/29/03 11:50 PM Re: Witchen...You out there ??
gatorlaw Offline
Adept Boomer

Registered: 11/01/99
Posts: 10305
Witchen is right on the money. GMX isn't commiting to any date right now. Some retailers in Britain have mailed their customers that the new date is May 30th. We'll see.

Tri-synergy is equally cagey - but the date being stated around at EB and interviews is the July 7th date mentioned already. Sorry - posted this at the games of summer thread and forgot to mention it here. smile

Laura
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#122866 - 06/01/03 12:33 PM Re: Witchen...You out there ??
Mad Offline
True Blue Boomer

Registered: 11/21/00
Posts: 22788
Loc: United Kingdom
Quote:
Originally posted by Jenny100:
I emailed gmx about when Runaway would be released earlier this morning. In less than 2 hours they responded:
This doesn't tell us much, but they are answering email.
Hi Jenny smile

Well I haven't had a reply to MY latest email and I sent it more than two DAYS ago - this time using their "on site contact us" facility.

When GMX opened their "pre-ordering" section for Runaway, back at the beginning of the year, I ordered 4 copies - 3 of which GMX agreed to mail directly to three separate addresses in America - and the 4th to be mailed to me here in the UK.
[All to be paid for by me.]

Since February I haven't been able to get confirmation for any of this - which is rather worrying and which I consider to be very poor customer services frown

Cheers.

Mad wave
_________________________
Time : The Most Precious Commodity

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#122867 - 06/01/03 02:45 PM Re: Witchen...You out there ??
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 34861
Loc: southeast USA
I used the email address that was in the email confirmation I got when I ordered it. Is that what you used?

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#122868 - 06/01/03 10:56 PM Re: Witchen...You out there ??
Mad Offline
True Blue Boomer

Registered: 11/21/00
Posts: 22788
Loc: United Kingdom
Hi Jenny smile

I made my original order to GMX on Jan 18th and got the "auto style" confirmation email from "steven@gmxmedia.net"

In Feb. I increased the order but didn't get any confirmation.
So I contacted them at "steven@gmxmedia.net" and in reply got a "personal" confirmation email from Steven Harding......"www.gmxmedia.net".

Shortly afterwards I made another (and final) increase to my order.
Again I didn't get any confirmation, so again I contacted them - but I emailed directly to "Steven Harding......"www.gmxmedia.net".
I never received a reply and have never received any replies to the odd emails I've sent since wave
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Time : The Most Precious Commodity

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#122869 - 06/01/03 11:16 PM Re: Witchen...You out there ??
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 34861
Loc: southeast USA
Weird. I don't know what to make of it.
I'd try emailing him at the "Steven" email address again before cancelling the order, but it's your call.

My order was also from Jan. 18. (Coincidence?) At the time, I thought the game was going to be out in a couple of weeks. The delay is very strange, though it isn't the first game that's been delayed a long time. Omega Stone was also delayed for quite a while.

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#122870 - 06/02/03 01:13 AM Re: Witchen...You out there ??
Mad Offline
True Blue Boomer

Registered: 11/21/00
Posts: 22788
Loc: United Kingdom
Hi Jenny smile

I might just do that - but I AM getting pretty fed up of the whole thing rolleyes

Cheers.

Mad wave
_________________________
Time : The Most Precious Commodity

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#122871 - 06/02/03 09:38 AM Re: Witchen...You out there ??
sccurrie Offline
Settled Boomer

Registered: 01/10/02
Posts: 179
Loc: Austin, Texas
I pre-ordered this game in February through GMX Media. And I just recently cancelled the order since I am in the US and the price at EBGames was much less than the conversion of the UK. Twice I contacted GMX by replying to the e-mail that was originally sent to me and I did receive a reply each time from Steven. Maybe you could try that. Shelly

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