Don't feel sorry about your post.
I just didn't want you to feel frustrated that your computer was holding you hostage.
Question on your Norton problem. Were some of your processes turned off at the point at which your Norton started to act up? I've never had the problem you describe. If you can give more details, perhaps someone can help you with the situation.
I know my husband's new computer came with SP2 installed. SP2 is very much oriented towards the whole security issue; and, we had to do some little tweaks to the firewall on certain occasions.
You do not get Harmony, if you all sing the same note.