i just got the longest journey and the game installed ok but it wont play so i looked on the back of the disk and it has two rings you can see them i was wondering maybe thats why it wont play ant help much appreciated thanks dianne

Hi Dianne , I've just started it too and am having difficulty. I can get to run but it keeps crashing . Here is a link to a possible solution .

Click here

The original UK version had the two rings.
They were part of the copy "protection" and shouldn't affect the game.

Are you running the game directly from the Game.exe file or from the Launcher? If you're using the Launcher, try the Game.exe.

Robert --- thanks for the tip

I'm going to add the link to the setup

Inferno

the longest journey i took it in to the store where i bought it and they were very helpful they tried everything to get it to work and it didnt so they have ordered me the us version i thought that was really nice of them thank you for all your help might be awhile before it gets here but iam happy dianne

I am trying to play TLJ, the game loads and am able to play but when I make her walk and she goes to her first cutscene when she comes back out of cutscene I can only see her hair,arms and legs is there a way to correct this.

Check here
http://www.longestjourney.com/help/faq/technical/nocharacters.html