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#230707 - 11/12/07 08:22 PM Culpa crash
challis3 Offline
Settled Boomer

Registered: 07/21/01
Posts: 914
Loc: Durham, NC USA
GRRRRR- I have been playing and enjoying the game for over a week- got very close to the end and CRASH- booted me right out of the game. I'm pretty sure it's because I ended up taking a non-linear path but still it's very frustrating. My last save was about three hours of gameplay ago so I won't be finishing it. A word to the wise- SAVE YOUR GAME OFTEN!!
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"Locked, from the inside. That can only mean one thing. And I don't know what it is." Murder by Death

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#230712 - 11/12/07 08:35 PM Re: Culpa crash [Re: challis3]
gatorlaw Offline
Adept Boomer

Registered: 11/01/99
Posts: 10323
Challis3

Taking a non linear path through Culpa is the only way - as that is how it is built.

However, we have been talking to various gamers and testing a patch for some random crashes - please send us your last saved game and system specs to

culpasupport@momentum-dmt.com

we built Culpa Innata to be VERY non linear and despite testing across 5 countries etc well it is still not possible to foresee all configs and systems. But we are deep into working with people to get their games going.

So talk to us!

Thanks, ahead of time smile
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#230718 - 11/12/07 08:56 PM Re: Culpa crash [Re: gatorlaw]
Darleen03 Offline
Graduate Boomer

Registered: 12/13/03
Posts: 15022
Loc: Northeast NJ
Hi gatorlaw ...

I had a few crashes also....But I learn how to get around them..

I kept crashing when I went to talk to that one stupid girl in the Thing shop...I can't recall the name....so I stay away from her lol

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#230729 - 11/12/07 09:08 PM Re: Culpa crash [Re: Darleen03]
challis3 Offline
Settled Boomer

Registered: 07/21/01
Posts: 914
Loc: Durham, NC USA
Hi Laura- I knew I was in trouble a little before the crash when Sandra kept talking about how bad my makeup was-when I didn't have any on! Unfortunately I have already uninstalled the game, but I will send and email detailing the crash.
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"Locked, from the inside. That can only mean one thing. And I don't know what it is." Murder by Death

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#230941 - 11/13/07 10:20 AM Re: Culpa crash [Re: challis3]
Betty Lou Offline
Adept Boomer

Registered: 07/29/00
Posts: 11366
Loc: Sacramento, CA USA
I only experienced one "crash" to the desktop and don't remember now just where it was - I think I was trying to analyze or do something on Phoenix's computer and all of a sudden it was just 'gone'. I DID however experience one strange phenomonon that made me laugh = I was in front of one building in the business district (I seem to recall) and she would not enter as she was done there so I decided to walk around the area and look at posters etc (this AFTER I did the Chaos poster/kiosk puzzle) and all of a sudden 'nix was walking and running BACKWARDS! very very strange behavior and I could NOT get her to walk forwards, like I mean when I clicked for her to walk left she was already facing that way but swung around and walked that way BACKWARDS! It did not stop me from going where I was allowed to go but looked funny - and this did not occur anywhere else - so I did not bother to go to "glitches" to post it, just went on with my game.....can't believe it may be why I am so stuck now, can't do anything but go home and sleep or meet with Sondra....waiting, waiting, waiting for something to happen so I can go to the Metro tunnels. (and I was soooooo enjoying this one and thought I was being a 'good detective/investigator'!)
Love, Betty Lou
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#230979 - 11/13/07 11:40 AM Re: Culpa crash [Re: Betty Lou]
LindaMarion Offline
Settled Boomer

Registered: 10/22/07
Posts: 318
Why is there so many crashes and troubles with this game?
I saw also on other adventures forum that there are many troubles. Is it good to play it?

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#231170 - 11/13/07 06:54 PM Re: Culpa crash [Re: LindaMarion]
gatorlaw Offline
Adept Boomer

Registered: 11/01/99
Posts: 10323
Well there are actually as many and actually a good deal more players (here, at JA and around the web) who had no crashes, and I can tell you we tested Culpa both ways and back through 5 countires.

It is just with such a demanding logic code and intricate story through the gameplay with every OS from W98, 2000, XP and now vista plus a host (make that a google) of varied graphic cards, mouse drivers etc it is impossible to foresee all possible system configs.

We have a new patch coming out end of this week that addresses this rare but when it hits persistent random crash issue (It is a direct draw windows issue) and also due to popular request we re making it possible to have sub titles for all the one liners or monolog comments in the game.

But give us a try smile I can promise there are few developers that want gamers to have as a great experience than us, we are not only developers but long time adventure gaming players. For example the new patch we created in direct contact with the few gamers who were having system issues with our game, we sent patches to them personally got the patches tested and further feedback. Building a game for PC is frought with a lot more difficulties than designing for consoles with one build, one system one set of game technical parameters.

We built a game we wanted to play. No action, no timed puzzles just deep story, great challenge and interesting story deep characters smile

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#231288 - 11/14/07 12:56 AM Re: Culpa crash [Re: gatorlaw]
BubbaJake Offline
Settled Boomer

Registered: 06/06/07
Posts: 885
Loc: Illinois
I found that the only times Culpa crashes is any time I try to experiment with the items in the inventory, namely, if I try to use something somewhere or someway I guess it's not meant. Some items I have no idea what they should be used for and so that's when the game crashes to desktop.

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#231325 - 11/14/07 06:17 AM Re: Culpa crash [Re: BubbaJake]
auntiegram Offline
Adept Boomer

Registered: 06/10/06
Posts: 14605
Loc: northern Wisconsin
Only just starting this game and when I was at the Pyrimid area I did encounter one crash so far. It said that the game had encountered a problem and had to shut down duh At least I wasn't far from a save at the time. :LOL:


Nan

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#231346 - 11/14/07 06:47 AM Re: Culpa crash [Re: auntiegram]
gatorlaw Offline
Adept Boomer

Registered: 11/01/99
Posts: 10323
BubbaJake..

Quote:
I found that the only times Culpa crashes is any time I try to experiment with the items in the inventory...


That is exactly the direct draw issue we were able to diagnose. Not to get too techie, but the specifics are below:

Quote:
The new patch is expected to be out for people the end of this week. (also will come with or include the new monolog sub-title enablement]

This patch fixes a rare system-game issue, which can result in random game crashes. These crashes occur primarily while interfacing with the PA inventory screen when clicking a great deal between items in view, use and examine mode. The issue arises due to incompatibility between certain graphics card drivers and the Windows DirectX optimized functionality.

The fix ensures compatibility between the graphics hardware, graphics driver and DirectX in a wide spectrum of PC configurations, including the reported ones.


But this is why we set up our own direct support contact. It isn't a question of IF issues with all those possible systems and the interaction with your game code, it is more a question of WHICH config will pop up to have a conflict. We believe the real answer is to have instant contact with gamers, take an aggressive approach to diagnosing the conflict and get fixes out there fast.

The only way to guarantee no conflict will ever arise is to build for consoles (all systems are identical so no conflicts or glitches should come up) or build very very simplistic small scale games, with bare minimum effects and graphics, to increase the odds of no conflict with directX, mouse drivers, etc and windows based programs.

So we have a direct pipeline for gamers - to us set up. Send us ANY woes, saved games, system specs and we WILL work directly with you to get your game rolling smoothly on YOUR system.

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#231370 - 11/14/07 08:03 AM Re: Culpa crash [Re: gatorlaw]
metamorphium Offline
Settled Boomer

Registered: 04/09/04
Posts: 580
wow. This is completely unique support! Kudos to you and Momentum for such a great and unparalleled care for customers. I can confirm that my friend, whom I talked into buying Culpa (I guess holding razor blade on his neck helped there) sent a savegame and recieved soon custom build which fixed his issue. In such a huge game as Culpa is, this deserves a huge respect. praise
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Developing: ...

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Created J.U.L.I.A.: Among the Stars, Serena, Vampires!, J.U.L.I.A., J.U.L.I.A. Untold, Ghost in the Sheet

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#231376 - 11/14/07 08:13 AM Re: Culpa crash [Re: metamorphium]
BrownEyedTigre Offline
The Sassy Administrator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 74042
Loc: In the Naughty Corner
I have to agree metamorphium, the Culpa Team is awesome!

Special thanks to Gatorlaw for her vigilance in getting things done! praise

Ana wave
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#231412 - 11/14/07 09:49 AM Re: Culpa crash [Re: BrownEyedTigre]
gaily Offline
Settled Boomer

Registered: 04/24/06
Posts: 611
Loc: Ca.
I played and finished Culpa and found it to be a very engaging and indepth game. I did not experience crashes, but because it is such a BIG game, I cleared out some extra disc space before installing.As I was playing it I found myself favorably comparing this game to TLJ 1. I was a bit disappointed in the ending, but maybe that has to do with my own non-linear path to the end.
Click to reveal..
While I wrapped up the case successfully, I felt that Phoenix's internal struggles with the whole new order government's mode of operation and the fate of the earth in relation to the sun etc. were sadly not addressed.
Maybe that is being left for sequels or something, but I would have liked to have had a hint of that if so.
I think that it is really cool that the Gatorlaw and the developers are so attentive to us gamers and I appreciate their earnest efforts to assist with any problems!Hopefully this is a new trend.


Edited by BrownEyedTigre (11/14/07 09:58 AM)
Edit Reason: added spoiler tag
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#231551 - 11/14/07 02:58 PM Re: Culpa crash [Re: gatorlaw]
GeeGee Offline
Addicted Boomer

Registered: 03/03/02
Posts: 1322
Loc: Victoria, BC
I am just starting this game too - have failed that indian man for immigration and am at start of Day 2. I see from your earlier post that the patch will also include sub-titles for ALL dialogue. I am quite hard-of-hearing and will really, really appreciate this part of the patch. broccoli Will keep watching for this patch - you say it will be ready by the end of this week? Thanks so much. smile Cheers wave

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#231592 - 11/14/07 05:13 PM Re: Culpa crash [Re: GeeGee]
Heidi Offline
Settled Boomer

Registered: 11/25/04
Posts: 240
Loc: Cleveland Ohio
I played this game and experienced no crashes. It's been a long time since I enjoyed a game as much as this one.
And for the first time did not need a walkthrough to help me along. Can't wait for another game from this company.

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