My Mother and I enjoyed Keepsake very much, but it did take some getting used to-- took awhile to find the right spots to go in certain directions & yes, I found myself using that map & hint button regularly.
I think it not only is hard to start another game after playing one you really, really loved -- but it accentuates the matter when the next game's quirks rub up against the favorite game's strengths. Syberia 1 & 2 had fairly intuitive puzzles & navigation in most areas.
Taken on its own though, Keepsake is a pretty good game. I enjoyed the graphics & playing around in 'dragonwarts' *ahem*