Carla, can you give us the error message word for word?
This is from the Microsoft website.
To find out if your computer is running 32-bit or 64-bit Windows, do the following:
1.Open System by clicking the Start button Picture of the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking System.
2.Under System, you can view the system type.
In my PC corner for the winter, gaming, knitting and reading.