after doing some routine updates yesterday, the computer was fine. this morning i have no sound. can anyone tell me what happened ?

Have you checked your drivers in the Device Manager?

uh,no.
how do i do that?

If you are running XP, right click My Computer, click on Manage, click on Device Manager. If you see a yellow exclamation mark, it means you need to reinstall your sound card drivers.

Double-click the device that has the exclamation mark; right-click the specific device driver you want to update or change; click Update Driver to open the Hardware Update Wizard. Follow the wizard instructions.

If you don't see one, post back here and maybe Jenny or Inland can help you.

no exclamation marks ,everything is plugged in,all volume controls are ok,etc.
I also did a restore to before the update, no help.

still no sound.

thanks for any help in advance....

Have you checked to make sure your connection to your speakers is plugged in firmly?

Are you using onboard sound or do you have a separate video card?

i do have an audigy soundblaster, jenny

It's not unheard of for your speakers to stop working too. Last time I had to work on a sound issue, nothing would work until I plugged in a spare set I had brought with me for trouble shooting. Do you have another set of speakers you could try? Or maybe some earbuds or headphones you could plug in to see if there is sound there?

mornin' draclvr.

yes i do ,will try that,but have this question -

first time i installed updates,there was also i for audigy. when i installed everything @ once,it "fatal error - drivers are stackked". so i restored,installed all the microsoft stuff,and the next day,installed everything else. forgot to skip the audigy . after that ,was when i lost the sound. mean anything or not?

thanks for all the help.

At that point did you have sound?

In Device Manager do you see an option to revert to previous drivers for the sound card?

yes,jenny ,i did have sound.

i did change back to previous drivers.

nothing seems to help - i am just ready to give up..

I guess you could try booting to safe mode, uninstalling the drivers, and then reinstalling the original drivers (if your sound card came with a driver CD).

niteowl07,
What do you see in device manager under
"sound, video, and game controllers" ?

There should be an entry for your sound card, something like "Creative SB Audigy 2". If there, what does it say under properties?

You will also need to check the Creative Surround Mixer and EAX Console to make sure sound from specific sources are active.

I have found that the drivers supplied by microsoft windows updates can cause alot of problems. When I see these driver updates in the update list I choose to hide them.
You can do this by choosing the update and then choosing to hide it.
You should be able to repair the problem by running the install disc that came with the sound card and reinstalling the softwarwe and drivers.You may have to go to add remove programs and uninstall the drivers and software for your sond card before you can reinstall. Make sure that you did not hit the mute button on your keyboard by mistake.If you pushed the mute button by mistake you should see a red mark through your speaker icon on the task bar.

thank you all for the help.

i will check what you have suggested, robert -

where do i find the surround mixer and eax console ? i know when i found computer sounds,it had been set to windows default,and was now listed "no sounds" - so i thought that was the problem - applied "windows default sounds" but apparently that wasn't it.

the sound icon on the bottom of my taskbar seems to shut itself off,with no help from me.

thank you also,donald.

Try this -

Display the volume control icon in the taskbar

That control is only to tell Windows what sounds to play -- for example the crumpling-paper sound you get when you Empty the Recycle bin or the Windows Startup sound. It doesn't turn all sounds on or off.

You should be able to find the surround mixer, etc. in your Start\Programs menu. Look for a "folder icon" for Creative or Soundblaster.

But Donald and I seem to be in agreement that you'll probably have to get rid of those bad drivers and install the original drivers before you'll have success. The reason to uninstall them in Safe Mode is that if any are in use while booted to normal mode, they may not be uninstalled and may conflict with the drivers you're trying to install. In Safe Mode, this won't be a problem.

morning,jenny!

i found the eax and mixer,and when i tried to run a diagnostic, it requested to send an error report and shut down the process.

as for the re-install,i already did that. didn't help.

also, had an update from micro that it had not shut down auto.run properly at some point - don't know if that helps any one.

If this just occurred, you should try to restore the system to a state prior to installing the updates.

How to restore Windows XP to a previous state

Depending on your A/V Software, you may need to disable realtime protection while you do this.

thanks ,inland - again, i have done - am just going to take it to the "dr'" this week.