Seems we posted at the same time!

I will find an email to write to them and see if they would be willing to give it consideration, though. Can't hurt to try, especially in this economy.

I wouldn't hesitate to send them something, LadyCav. Perhaps they aren't even aware there is a problem with their download. Or perhaps they have dozens of other people notifying them of the same problem.

If you paid with a credit card, you can try to dispute the charge.

Thank you all. I will contact Amazon and explain the situation to them.