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#782200 - 01/21/12 01:29 PM Oops, wrong game d/l'ing
3dobermans Offline
Adept Boomer

Registered: 10/01/05
Posts: 13150
Loc: Palouse country
Played the demo's for The Bride and Queen of Spades. Decided against The Bride, so purchased Queen of Spades. Accidently clicked on The Bride icon to activate and noticed to late I'd clicked the wrong desktop icon. It is now activating The Bride which was $3.99 vs the Queen of Spades which is $2.99 which I paid.
Really didn't want The Bride and paused the install; sadly the games are one day only.
help
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Reading is to the mind, what exercise is to the body - Joseph Addison

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#782201 - 01/21/12 01:38 PM Re: Oops, wrong game d/l'ing [Re: 3dobermans]
Marian Online   content
Moderator
Graduate Boomer

Registered: 07/04/00
Posts: 19475
Loc: near Yosemite in California
I'm sure that if you write to Customer Support and/or talk to Live Chat on Monday that they will make things right for you. I have seen similar stories like this from others on the Big Fish forums and Customer Support always helps out. They know that we all make honest mistakes sometimes. wave

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#782204 - 01/21/12 01:43 PM Re: Oops, wrong game d/l'ing [Re: 3dobermans]
3dobermans Offline
Adept Boomer

Registered: 10/01/05
Posts: 13150
Loc: Palouse country
Thanks Marian.
Should I uninstall The Bride? Would that then let me activate Queen of Spades instead?
_________________________
Reading is to the mind, what exercise is to the body - Joseph Addison

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#782205 - 01/21/12 01:47 PM Re: Oops, wrong game d/l'ing [Re: 3dobermans]
BrownEyedTigre Offline
The Sassy Global Moderator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 64401
Loc: In the Naughty Corner
Uninstalling won't make a difference Trippy. If you activate the other one, it will charge you for that one as well.

Ana wave
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How old would you be if you didn't know how old you are?

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#782270 - 01/21/12 07:28 PM Re: Oops, wrong game d/l'ing [Re: 3dobermans]
Flo NS Offline
Addicted Boomer

Registered: 04/11/06
Posts: 4262
Loc: Nova Scotia
I did that once and they were very understanding, just contact customer support and they should give you a coupon.

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#782272 - 01/21/12 07:30 PM Re: Oops, wrong game d/l'ing [Re: Flo NS]
Marian Online   content
Moderator
Graduate Boomer

Registered: 07/04/00
Posts: 19475
Loc: near Yosemite in California
Originally Posted By: Flo NS
I did that once and they were very understanding, just contact customer support and they should give you a coupon.


yes thumbsup

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#782277 - 01/21/12 08:03 PM Re: Oops, wrong game d/l'ing [Re: 3dobermans]
kjos Online   happy
BAAG Specialist

Registered: 10/11/01
Posts: 5247
Loc: Beverly Hills, Florida
I bought a game by mistake and they refunded my money. Took about a week. No trouble at all.
Richard
_________________________
***To Error is Human**To Forgive is Divine***

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#782291 - 01/21/12 09:42 PM Re: Oops, wrong game d/l'ing [Re: 3dobermans]
3dobermans Offline
Adept Boomer

Registered: 10/01/05
Posts: 13150
Loc: Palouse country
Thanks all; I'd only installed about 5% before I noticed the error. Had thought about getting The Bride and played a bit of the demo but since I wasn't sure I left the icon on my desktop.
Will contact them on Monday and hope they'll still let me d/l the Queen of Spades since it was the daily game.
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Reading is to the mind, what exercise is to the body - Joseph Addison

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