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Oops, wrong game d/l'ing #782200
01/21/12 02:29 PM
01/21/12 02:29 PM
Joined: Oct 2005
Posts: 13,583
Palouse country
3dobermans Offline OP
Adept Boomer
3dobermans  Offline OP
Adept Boomer

Joined: Oct 2005
Posts: 13,583
Palouse country
Played the demo's for The Bride and Queen of Spades. Decided against The Bride, so purchased Queen of Spades. Accidently clicked on The Bride icon to activate and noticed to late I'd clicked the wrong desktop icon. It is now activating The Bride which was $3.99 vs the Queen of Spades which is $2.99 which I paid.
Really didn't want The Bride and paused the install; sadly the games are one day only.
help


Reading is to the mind, what exercise is to the body - Joseph Addison
Re: Oops, wrong game d/l'ing [Re: 3dobermans] #782201
01/21/12 02:38 PM
01/21/12 02:38 PM
Joined: Jul 2000
Posts: 48,224
near Yosemite
Marian Offline
Global Moderator
Marian  Offline
Global Moderator
Sonic Boomer

Joined: Jul 2000
Posts: 48,224
near Yosemite
I'm sure that if you write to Customer Support and/or talk to Live Chat on Monday that they will make things right for you. I have seen similar stories like this from others on the Big Fish forums and Customer Support always helps out. They know that we all make honest mistakes sometimes. wave

Re: Oops, wrong game d/l'ing [Re: 3dobermans] #782204
01/21/12 02:43 PM
01/21/12 02:43 PM
Joined: Oct 2005
Posts: 13,583
Palouse country
3dobermans Offline OP
Adept Boomer
3dobermans  Offline OP
Adept Boomer

Joined: Oct 2005
Posts: 13,583
Palouse country
Thanks Marian.
Should I uninstall The Bride? Would that then let me activate Queen of Spades instead?


Reading is to the mind, what exercise is to the body - Joseph Addison
Re: Oops, wrong game d/l'ing [Re: 3dobermans] #782205
01/21/12 02:47 PM
01/21/12 02:47 PM
Joined: Jan 2004
Posts: 83,268
In the Naughty Corner
BrownEyedTigre Offline
The Sassy Admin and PR Liaison
BrownEyedTigre  Offline
The Sassy Admin and PR Liaison
Sonic Boomer

Joined: Jan 2004
Posts: 83,268
In the Naughty Corner
Uninstalling won't make a difference Trippy. If you activate the other one, it will charge you for that one as well.

Ana wave


Don't feed the Trolls
Re: Oops, wrong game d/l'ing [Re: 3dobermans] #782270
01/21/12 08:28 PM
01/21/12 08:28 PM
Joined: Apr 2006
Posts: 4,944
Nova Scotia
Flo NS Offline
Addicted Boomer
Flo NS  Offline
Addicted Boomer

Joined: Apr 2006
Posts: 4,944
Nova Scotia
I did that once and they were very understanding, just contact customer support and they should give you a coupon.

Re: Oops, wrong game d/l'ing [Re: Flo NS] #782272
01/21/12 08:30 PM
01/21/12 08:30 PM
Joined: Jul 2000
Posts: 48,224
near Yosemite
Marian Offline
Global Moderator
Marian  Offline
Global Moderator
Sonic Boomer

Joined: Jul 2000
Posts: 48,224
near Yosemite
Originally Posted By: Flo NS
I did that once and they were very understanding, just contact customer support and they should give you a coupon.


yes thumbsup

Re: Oops, wrong game d/l'ing [Re: 3dobermans] #782277
01/21/12 09:03 PM
01/21/12 09:03 PM
Joined: Oct 2001
Posts: 5,818
Beverly Hills, Florida
kjos Offline
BAAG Specialist
kjos  Offline
BAAG Specialist

Joined: Oct 2001
Posts: 5,818
Beverly Hills, Florida
I bought a game by mistake and they refunded my money. Took about a week. No trouble at all.
Richard


***To Error is Human**To Forgive is Divine***
Re: Oops, wrong game d/l'ing [Re: 3dobermans] #782291
01/21/12 10:42 PM
01/21/12 10:42 PM
Joined: Oct 2005
Posts: 13,583
Palouse country
3dobermans Offline OP
Adept Boomer
3dobermans  Offline OP
Adept Boomer

Joined: Oct 2005
Posts: 13,583
Palouse country
Thanks all; I'd only installed about 5% before I noticed the error. Had thought about getting The Bride and played a bit of the demo but since I wasn't sure I left the icon on my desktop.
Will contact them on Monday and hope they'll still let me d/l the Queen of Spades since it was the daily game.


Reading is to the mind, what exercise is to the body - Joseph Addison
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