Thanks Gil- I was able to go into my Norton settings and do a scan/auto-protect exclusion for my installation folder. That seems to have done the trick. Thanks for your help.

Hello

How do I restore the Corroson file in the Norton Quarantine file?

thanks

June

Hi June-

I'm running Norton Internet Security, so I just opened that up, then clicked on the quarantine link. The risks were listed by date, so I doubleclicked on the one causing my problem (in my case it was Suspicious MH690.A), then some action buttons would be active, including 'restore'. Just hit that and you should have the file back in the installation folder.

Hi Ewil02,


It worked I followed your insturctions and it is OK.

thanks

June

I've been interested in this game, so I downloaded the Demo. I didn't have to do anything with my Firewall and my Microsoft Security Essentials didn't have a bit of a problem with it. Maybe they fixed the issues at Trisynergy or I can just add this to my really big pile of reasons why I dumped Norton.

Haven't gotten too far yet, but the games looks pretty good so far.

One thing that's pretty cool about this demo, is that if the demo is up and running okay on your computer, you can buy the game from the link in the demo, input your serial number, and off you go. At least you can figure out if there's any compatibility issues with your AV and/or system before buying.

Hi

Chief ..
I've not heard anything back from them at all as yet.

Draclvr .. I've had hardly any problems with Norton in all the many years I've used their programmes - nor have I ever had a virus - so I'm not unhappy with them.

Guess I'll just have to wait patiently for help from TriSynergy

Cheers.

Mad

Norton has definitely gotten better over the years. When I got rid of it about 4 years ago, it was still a huge system resources hog. Plus, the number of false positives with games was driving me nuts! But, from what I read, they've remedied a lot of the issues that people were complaining about. However, I've found much better anti virus solutions for me. In 13 years on the internet I've never had a virus either! Yay for us!

I just hope you all can get this game running - I'm really liking it so far.

"In 13 years on the internet I've never had a virus either! Yay for us!"

Oh, definitely a "Yay" !!!!

Mad, we are in same situation. Maybe they do not respond during the week-end or to many players with the same problem.

I'll see what tomorrow brings up.

Chief

Just a thought- did you also send an email to support at Plimus (the entity that processes the sale)? I even filled out a dispute form because I wanted a refund if I couldn't get it to work. I heard back from Plimus again today , just to inquire
if my issue had been resolved.

If you haven't yet, try covering all bases.

Hey guys - just want to assure you that this issue is being dealt with. Sorry for the problems.

Yes, jmdsmd1, I've covered all the bases I can think of

And I've had a reply now Chief, but no positive help as yet

"Hey guys - just want to assure you that this issue is being dealt with. Sorry for the problems. "

That's really good to hear !! Thanks, Dan Peach

Dan Peach, any updates for us?

Thanks.

Chief

Still being worked on Chief.

However in the meantime, to stop Norton deleting the installer automatically, you can create an "exclusion folder" on your HD to download the game installer into, so that Norton doesn't scan it, and doesn't delete it.

What you need to do is create a folder on your HD specifically to download this installer into.

Then open up Norton - go to "settings" - find the section that mentions "Items to Exclude from Auto-Protect, SONAR and Download Intelligence Detection" - and somewhere in there you can click an "add" button, and then "browse" to navigate to the new folder you created. This will exclude it from being scanned.

Then, download the installer into that specific folder. Norton should not make any fuss then. This method will only exclude that folder from being scanned. Norton will continue to operate as normal for all other files that you download - as long as you don't save them in the exclusion folder.

Once the issue is resolved, you can delete the exclusion folder, and download the file in the normal way.

Hope this helps.

Dan.