Hi Ana and DAN !
When I purchased the download - I hadn't played the DEMO on my main PC yet - so I downloaded the DEMO which ran great - then I used the serial # supplied to me in the confirmation email when I started the DEMO. That worked just great and I am enjoying this game very much.
I tried the download again and this time I did get the file to download - go figure.
I do prefer the downloaded versions of games - You get them right away - don't have to search store shelves - IF you can find them - don't pay shipping for ordered games and I can make a CD or DVD for safe keeping. To each his own.