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#841070 - 10/08/12 10:59 AM Re: Buy One - Get One Free Sale on BigFish through 10-7 [Re: BrownEyedTigre]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 35627
Loc: southeast USA
The part I don't like is that the installer files are not separated for the two games. They give you an installer to run, and it automatically starts the downloads and installations for both games, even if you only want one. It seems to me that that would be easy for them to fix, and wouldn't cost them any extra sales.

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#841087 - 10/08/12 12:45 PM Re: Buy One - Get One Free Sale on BigFish through 10-7 [Re: Jenny100]
Marian Online   content
Moderator
True Blue Boomer

Registered: 07/04/00
Posts: 21300
Loc: near Yosemite in California
I don't care for that either, Jenny, but I have found that it is a very simple thing to just stop the download of the unwanted game and then remove it; it only takes a few seconds. wave

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#841109 - 10/08/12 02:46 PM Re: Buy One - Get One Free Sale on BigFish through 10-7 [Re: BrownEyedTigre]
thracia Offline
Addicted Boomer

Registered: 10/01/05
Posts: 1048
Loc: Central Islip NY
I need a CE sale, I have like 5 Ce's lined up to buy.Already have the SE's I wanted so, I didn't take atvantage of this particular sale. I'm holding out for bigger fish(ha,ha)

thracia
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#841112 - 10/08/12 03:30 PM Re: Buy One - Get One Free Sale on BigFish through 10-7 [Re: thracia]
Marian Online   content
Moderator
True Blue Boomer

Registered: 07/04/00
Posts: 21300
Loc: near Yosemite in California
I think we might see a CE sale before the end of the month; I have no knowledge of this but rather it's just a feeling that I have. I hope this proves to be correct. smile

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#841121 - 10/08/12 04:03 PM Re: Buy One - Get One Free Sale on BigFish through 10-7 [Re: BrownEyedTigre]
BrownEyedTigre Offline
The Sassy Global Moderator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 65810
Loc: In the Naughty Corner
I hope you are right also Marian!

Ana wave
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#841133 - 10/08/12 05:06 PM Re: Buy One - Get One Free Sale on BigFish through 10-7 [Re: BrownEyedTigre]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 35627
Loc: southeast USA
I'm sure they'll have some sort of holiday sales for Halloween, and maybe even another for Oktoberfest. My favorite sale of all was their buy one get one free sale on credits. Those could be used for either SE's or CE's and you could stock up.

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#841137 - 10/08/12 05:32 PM Re: Buy One - Get One Free Sale on BigFish through 10-7 [Re: Jenny100]
Starcom Offline
Settled Boomer

Registered: 03/17/04
Posts: 453
Loc: Ottawa
Hi Ana,
Thanks for your response and as usual I did not explain the situation right (I am not very good at writing as you have figured out by now), I agree with you re: Bonus Card punches not allowed in conjunction with Sales, what I was trying to explain is that I wanted to “Buy One game and choose another game for free with the FEST promotion” under No circumstances did I want BF to throw in my Game Club Credit, I did not choose that option but BF automatically put it in, and thinking that I might have accidently choose that option, I deleted my purchases, cleaned my cache and started all over and to my dismay BF still threw in my Game Club credit, anyway I am awaiting an answer from BF to see what they have to say because this is a glitch, I had the GCC for more than 3 weeks now and I have purchased a couple of games since and this never happened on the previous occasions.

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#841149 - 10/08/12 06:08 PM Re: Buy One - Get One Free Sale on BigFish through 10-7 [Re: BrownEyedTigre]
BrownEyedTigre Offline
The Sassy Global Moderator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 65810
Loc: In the Naughty Corner
lol It's probably me that is confused.

How did you wish to purchase the first game? Did they charge you 2 GCC for the purchase? When you put in the code and purchase you should have ended up with one credit gone and the other changed to free.

Ana wave
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#841176 - 10/08/12 08:08 PM Re: Buy One - Get One Free Sale on BigFish through 10-7 [Re: BrownEyedTigre]
Starcom Offline
Settled Boomer

Registered: 03/17/04
Posts: 453
Loc: Ottawa
Hi again Ana, re:"It's probably me that is confused"

I doubt that very much, as mentioned before, it is my writing skills or lack of that tends to confuse people, anyway, as usual BF were very quick to respond. After several Email exchanges all is good, and they answered my questions, and yes when you buy a “Normal priced game it will Automatically add one or more of your GCC to the purchase field”, not to my liking since I would prefer to choose as to whether I want to use it or not.
They also offered a quick workaround to loosing your GCC which was “Buy a credit while still in the purchase field and that will come up to the same…” Oh and in usual Great customer support they gave me a free game coupon to make up for the lost of the free game promotion.
As for them changing that Auto credit system, well easier said than done I suppose.

Still, BF customer support still gets a 9.8 out of 10 in my ratings.

Ray

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#841190 - 10/08/12 09:57 PM Re: Buy One - Get One Free Sale on BigFish through 10-7 [Re: BrownEyedTigre]
BrownEyedTigre Offline
The Sassy Global Moderator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 65810
Loc: In the Naughty Corner
Ray, your writing is quite adequate! Between the different kinds of credits and punch cards and free game coupons that BF has it's easy to get lost. lol

I am so glad you got great customer service from BF. They are top notch.

Have a happy day!

Ana wave
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