Re: internet service call??
[Re: Draclvr]
#843106
10/18/12 01:01 AM
10/18/12 01:01 AM
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Joined: Apr 2002
Posts: 5,588 Oklahoma, USA
Homer6
BAAG Specialist
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BAAG Specialist
Joined: Apr 2002
Posts: 5,588
Oklahoma, USA
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Does the computer have to be powered up for the internet phone to work? Unless you power down the modem I would think the internet phone would work with or without the computer on.
If something gets your goat, it just proves you have a goat to get.
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Re: internet service call??
[Re: SharonB]
#843463
10/19/12 02:17 PM
10/19/12 02:17 PM
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Joined: Apr 2002
Posts: 5,588 Oklahoma, USA
Homer6
BAAG Specialist
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BAAG Specialist
Joined: Apr 2002
Posts: 5,588
Oklahoma, USA
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Yeah, turning on hibernation will put the computer into sleep/standby mode. Usually all that's needed to bring the computer back to life is to press the power button again. We have our computer setup that way, so I can leave it and go do something else knowing the computer will go to sleep after a certain amount of time. Then pressing the power button wakes it up.
If something gets your goat, it just proves you have a goat to get.
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Re: internet service call??
[Re: SharonB]
#844207
10/23/12 01:19 PM
10/23/12 01:19 PM
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Joined: Apr 2002
Posts: 5,588 Oklahoma, USA
Homer6
BAAG Specialist
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BAAG Specialist
Joined: Apr 2002
Posts: 5,588
Oklahoma, USA
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Did you receive the CD you ordered Sharon? If so, have you checked the memory in your computer?
If something gets your goat, it just proves you have a goat to get.
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Re: internet service call??
[Re: SharonB]
#844241
10/23/12 05:13 PM
10/23/12 05:13 PM
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Joined: Oct 2000
Posts: 40,644 southeast USA
Jenny100
GB Reviewer Glitches Moderator
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GB Reviewer Glitches Moderator
Sonic Boomer
Joined: Oct 2000
Posts: 40,644
southeast USA
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It did the Windows turn-off music and a moment later it was off. If it did the Windows turn-off music before turning off, that's different from just suddenly being off as if you pulled the plug on it. Somehow it's getting the signal to turn off.
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Re: internet service call??
[Re: SharonB]
#844244
10/23/12 05:19 PM
10/23/12 05:19 PM
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Joined: Jun 2005
Posts: 20,093 Near St. Louis, MO
Draclvr
Reviews Editor - Hints/Glitches Mod - Site Support
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Reviews Editor - Hints/Glitches Mod - Site Support
True Blue Boomer
Joined: Jun 2005
Posts: 20,093
Near St. Louis, MO
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Correct - when mine was randomly turning off, it would just be off and didn't go through the shut-down procedure.
Once again, weeds are my life!
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Re: internet service call??
[Re: SharonB]
#844314
10/23/12 11:56 PM
10/23/12 11:56 PM
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Joined: Apr 2002
Posts: 5,588 Oklahoma, USA
Homer6
BAAG Specialist
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BAAG Specialist
Joined: Apr 2002
Posts: 5,588
Oklahoma, USA
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Have you run any virus scans? Or Malware scans? It could be your computer has a bug that's telling the computer to shut down.
I'm with Drac and Jenny, something is giving the computer the shut down command.
If something gets your goat, it just proves you have a goat to get.
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Re: internet service call??
[Re: SharonB]
#844484
10/24/12 05:36 PM
10/24/12 05:36 PM
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Joined: Oct 2000
Posts: 40,644 southeast USA
Jenny100
GB Reviewer Glitches Moderator
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GB Reviewer Glitches Moderator
Sonic Boomer
Joined: Oct 2000
Posts: 40,644
southeast USA
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I think my motherboard is running hot at 59/60c but I don't know if that would cause the system to power down. There's a setting in the BIOS that tells the computer how hot it can get before shutting down.
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Re: internet service call??
[Re: SharonB]
#844492
10/24/12 07:28 PM
10/24/12 07:28 PM
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Joined: Oct 2000
Posts: 40,644 southeast USA
Jenny100
GB Reviewer Glitches Moderator
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GB Reviewer Glitches Moderator
Sonic Boomer
Joined: Oct 2000
Posts: 40,644
southeast USA
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Some UPS (Uninterruptible Power Supply) comes with software that will automatically shut down the computer if the power goes out. If something is going wrong with the UPS, it might do something like turn off the computer when there is no power outage. Do you have a UPS and did you install software for it? Another possibility -- the power button itself might have a bad connection -- acting as if it's been pressed when it hasn't. If you want to check your Event Viewer in XP, here are instructions https://support.gateway.com/s/SOFTWARE/MICROSOF/7509594/750959425.shtml
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Re: internet service call??
[Re: InlandAZ]
#844568
10/25/12 07:12 AM
10/25/12 07:12 AM
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Joined: Jan 2009
Posts: 1,243 Delaware, USA
SharonB
OP
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Delaware, USA
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Where do I find the Event Manager?
Memory okay. 0 errors. Norton Antivirus 2012 complete system scan only came up with a few cookies.
Will check out Bios for overheating next and Event manager log when I can find it.
Edit: Sorry Jenny. Did not see your posting when I replied. Will check it out.
Usually I don't know when the system turns off. It either does it when I'm out and have left the system running or I've fallen asleep and wake to find the computer off. The last time occurred while I was watching TV and the shutdown music happened and then it was off.
It doesn't occur at regular intervals or times which makes me think it may have something to do with overheating. But then I've played games for hours without anything happening. This only happens when the system is sitting idle.
Will check Bios and your site Jenny and let you know my findings. (I don't have a UPS.)
Last edited by SharonB; 10/25/12 07:26 AM.
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Re: internet service call??
[Re: SharonB]
#844781
10/26/12 12:45 AM
10/26/12 12:45 AM
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Joined: Apr 2002
Posts: 5,588 Oklahoma, USA
Homer6
BAAG Specialist
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BAAG Specialist
Joined: Apr 2002
Posts: 5,588
Oklahoma, USA
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Because the computer is shutting down as though its been told to shut down, is it possible there's a setting that's been set to shut down the computer after so much idle time?
I ask because some have said if this or that is going bad the computer just shuts off, not shuts down.
If something gets your goat, it just proves you have a goat to get.
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Re: internet service call??
[Re: Homer6]
#844854
10/26/12 09:36 AM
10/26/12 09:36 AM
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Joined: Jan 2009
Posts: 1,243 Delaware, USA
SharonB
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Delaware, USA
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If there is a setting that has been changed I can't find it. I'm going to check out Norton Antivirus to see if any settings were changed when it updated. I know there is a setting there that will cause the system to turn off after a complete scan, but I'm pretty sure I told it to stay on. I glanced at the Event Log and didn't really understand it. I think it said that Adobe tried to do something and something didn't complete and there might be file corruption. I ran chkdsk from within Windows but it didn't tell me anything. There was no report about corrupted files or any problems. I did have it set to try to recover any damaged sectors or whatever. I didn't tell it to automatically repair as I wanted to see what the damage was first. Either there wasn't any or Windows is trying to keep it a secret. I'm beginning to think I'm going to have to do a reformat to recover from these behavior problems with my PC. I don't want to do it because it can be a nightmare trying to get it updated to proper working order. I think it's probable that I caused these problems by making changes in the system. Deleting files that may have been necessary, etc. If I do decide to reformat at least I have my external hdd to backup any data I don't want to lose.
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