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Re: internet service call?? [Re: SharonB] #842184
10/13/12 10:18 PM
10/13/12 10:18 PM
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InlandAZ Offline
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You shouldn't be seeing large differences in your download speeds just after a reboot (of the modem). It sounds like your ISP may be having issues.

Try using the site below to test your bandwidth - they automatically select a nearby location. Wait a few seconds for the "Begin Test" button to display.

SpeedTest.net

Re: internet service call?? [Re: InlandAZ] #842203
10/14/12 01:02 AM
10/14/12 01:02 AM
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Homer6 Offline
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Terri: When you talk with your corporate contact, make sure you tell that person their company refused to tell you what speed you're paying for when you called the first time. You have a contract with them and are paying for specific services, so that information should be open to you and other customers who request information about their services. Some companies have procedures in place to verify who is calling, so it may very well be that first person didn't follow procedures. But they can't withhold general information about the services they provide you. And if you don't get satisfying answers from your corporate contact, keep calling up the line. Ask to speak to the next supervisor in charge. And if all else fails, contact any local, or state commissioners and file a complaint. And it that doesn't get anything done, then contact the FCC. And Terri, if speed won't increase then don't do an upgrade. You'll just be paying more for the same you have now. Unless what you're upgrading to is a maintenance plan, in which case it may be worth it. Just make sure you read very carefully what's being offered.

Sharon: The speed of your internet connection isn't dependent on anything other than the connection between your modem and your ISP's equipment. The modem is merely the interface between your computer and the ISP.

It does what's called modulate/demodulate, which is fancy talk for an electronic translator. It turns information from your computer into a signal that can be transmitted to another location. At that location that signal is turned back into computer talk, allowing your computer and the computer at the other end to communicate.

So it doesn't matter what software you installed when this all started, it isn't going to affect that connection. Problems are the result of trouble between that modem and your ISP, or the ISP and the signal destination. Troubleshooting has to start at the ISP's end of the connection, to make sure their connection from your modem to their equipment isn't the problem. Only after that can other connections be considered. Stay on them until you are satisfied with your service.


If something gets your goat, it just proves you have a goat to get.
Re: internet service call?? [Re: SharonB] #842205
10/14/12 01:19 AM
10/14/12 01:19 AM
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Yes, what Homer6 said - especially to Terri... do not stand for such a dreadful breach of your contract with your ISP.


Gardens put to bed for the winter. Time for some gaming!
Re: internet service call?? [Re: SharonB] #842345
10/14/12 03:07 PM
10/14/12 03:07 PM
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Oops, they did tell me what I should connect at but only after I told them what I was connecting at. Apparently it was within the speed that I was paying for. Did not write down what they said but will call again and see what they tell me. I have the basic:
•3 Mbps – Ideal for sharing photos with your family and friends
•6 Mbps – Ideal for watching media-rich content, movies and gaming
•10 Mbps – Ideal for multiple users in a household
•20 Mbps – Ideal for all the above plus more


When you live in the past, it costs you the present.
Re: internet service call?? [Re: SharonB] #842351
10/14/12 03:35 PM
10/14/12 03:35 PM
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Originally Posted By: Terri824
Numbers are D/L 2.99 bps and U/L 0.54 bps.

Terri, if you meant 2.99 Mbps in your earlier post instead of 2.99 bps, your numbers are very close to the 3 Mbps that you're paying for.

1 Megabit (Mb) = 1,000,000 bits and
1 Mbps is 1,000,000 times as fast as 1 bps.

Most of us have faster than a 3 Mbps connection now.

Note that there are 8 bits in a byte and sometimes download programs report download speed in kilobytes/sec (KB/sec) instead of bits/second or Megabits/sec. (Big B = Bytes, little b = bits).

So if your download speed is 3 Mbps, it will be reported as 375 KB/sec.
3,000,000/8 = 375,000 bits/sec = 375 KB/sec.

Re: internet service call?? [Re: SharonB] #842376
10/14/12 06:07 PM
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Thanks for the information Jenny. This concerns me how everyone else can remember this stuff and I stay out in left field, lost!


When you live in the past, it costs you the present.
Re: internet service call?? [Re: SharonB] #842401
10/14/12 07:36 PM
10/14/12 07:36 PM
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Don't worry about it, Terri. There's no reason why anyone would know this stuff unless it had to do with their hobby or profession.

Re: internet service call?? [Re: Jenny100] #842453
10/15/12 01:33 AM
10/15/12 01:33 AM
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Terri, they didn't need any information from you in order to tell you what speed you're paying for. That's in their records, and isn't dependent on any speed test you run. The only information they needed would be that which validates you are who you say you are.

I wonder what they would have told you had you not known the results of the speed test?


If something gets your goat, it just proves you have a goat to get.
Re: internet service call?? [Re: SharonB] #842508
10/15/12 09:26 AM
10/15/12 09:26 AM
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That's what I would like to know....


Gardens put to bed for the winter. Time for some gaming!
Re: internet service call?? [Re: Draclvr] #842555
10/15/12 02:49 PM
10/15/12 02:49 PM
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Drac, I get the feeling they're just agreeing with what Terri told them. As though they're covering up something. In short, I smell a year old fish.


If something gets your goat, it just proves you have a goat to get.
Re: internet service call?? [Re: SharonB] #842577
10/15/12 04:40 PM
10/15/12 04:40 PM
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Draclvr Offline
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You and I are thinking on the same wave-length.


Gardens put to bed for the winter. Time for some gaming!
Re: internet service call?? [Re: Draclvr] #842588
10/15/12 05:49 PM
10/15/12 05:49 PM
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SharonB Offline OP
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Inland, I just retested twice and got approx 11 mb/s download and 1.5 mb/s upload each time. There are noticable pauses in changing sites/pages on the web which I didn't notice prior to the original loss of connection.

My computer has been shutting down on it's own. At first I thought I had set something to cause it, but it's happening more frequently now. I think it's dying. Could this have an affect on my internet speed?

Re: internet service call?? [Re: SharonB] #842610
10/15/12 07:03 PM
10/15/12 07:03 PM
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I agree, I didn't like that at all. It did make me feel that they were just going by what I was saying. Then again, remember I only have basic. smirk
Terri
PS.... Can someone tell me why I can't preview my post? This happens about 75% of the time. It just says Loading Preview...


When you live in the past, it costs you the present.
Re: internet service call?? [Re: SharonB] #842653
10/15/12 09:46 PM
10/15/12 09:46 PM
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southeast USA
Jenny100 Offline
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It just did the same thing to me, Terri.

Have you tried Control-R (hold down the Control key and press the R key) to reload the webpage and then see if the Preview button works? That seems to straighten it out for me.

Re: internet service call?? [Re: Jenny100] #842739
10/16/12 11:52 AM
10/16/12 11:52 AM
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Oklahoma, USA
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Terri, even though you just have the basic, they still should have told you what you're paying for without you giving them any speed results information.

There have to be orders written showing what speed you requested, or are available to you. This order goes to whomever programs the equipment, runs any office wiring, and to their records bureau. Once they validated who you are, they could pull up this information on their computers.


If something gets your goat, it just proves you have a goat to get.
Re: internet service call?? [Re: SharonB] #842754
10/16/12 12:51 PM
10/16/12 12:51 PM
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Originally Posted By: SharonB
Inland, I just retested twice and got approx 11 mb/s download and 1.5 mb/s upload each time. There are noticable pauses in changing sites/pages on the web which I didn't notice prior to the original loss of connection.

My computer has been shutting down on it's own. At first I thought I had set something to cause it, but it's happening more frequently now. I think it's dying. Could this have an affect on my internet speed?


It could have an impact on page resolution (the time it takes to display the page), but the download speed should remain a constant. If you're paying for 24 Mbps, you should be seeing better numbers.

Is this by any chance a Cable network?

Re: internet service call?? [Re: InlandAZ] #842757
10/16/12 01:00 PM
10/16/12 01:00 PM
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Delaware, USA
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Yes, it's cable.

Re: internet service call?? [Re: SharonB] #842767
10/16/12 02:41 PM
10/16/12 02:41 PM
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Cable can have issues if the number of users sharing the bandwith goes too high. I'd ask the ISP to look into it.

Re: internet service call?? [Re: InlandAZ] #842880
10/17/12 12:49 AM
10/17/12 12:49 AM
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Sharon, the speed of your internet is determined by the cable path from your provider to your house, what's been programmed into the equipment, and by the modem communicating with the providers' end. And as Inland said, it will change if the number of users increase.

The users' computer doesn't do anything to adjust the connection speed, it's just a means for users to access the internet by using the appropriate software.

The only way speed can be adjust by a computer is through the one your provider uses to program their equipment.

But I'd say you do have something going wrong with your computer if its shutting itself down. Possibly something is overheating or the power supply is failing, or something else entirely. This type of computer trouble would be difficult for a owner to trouble shoot because it's what's know as coming and going trouble. And starting a switching out of hardware in the hopes that's the problems will take time and money for spare parts. This type trouble is best diagnosed by a computer repair shop.


If something gets your goat, it just proves you have a goat to get.
Re: internet service call?? [Re: Homer6] #842885
10/17/12 01:50 AM
10/17/12 01:50 AM
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Thanks Homer6. The system seems to shut itself off unexpectedly when it sits idle for a few hours. It doesn't do it all the time yet. I'm just going to start turning it off unless I'm actually using it or expecting a call (internet phone).

I was going to get a new system anyway, hopefully this will provide greater incentive to leave my money in the bank. laugh

Re: internet service call?? [Re: SharonB] #842918
10/17/12 07:54 AM
10/17/12 07:54 AM
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Mine was doing that off and on for awhile along with some other strange things. Finally pinned it down to a bad stick of RAM. Replaced the RAM and have had not problems since. Thank heavens for a relatively cheap fix!


Gardens put to bed for the winter. Time for some gaming!
Re: internet service call?? [Re: Draclvr] #842930
10/17/12 09:40 AM
10/17/12 09:40 AM
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Draclvr, how did you determine it was bad ram and how did you figure out which stick?

Re: internet service call?? [Re: SharonB] #842932
10/17/12 09:51 AM
10/17/12 09:51 AM
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Originally Posted By: SharonB
The system seems to shut itself off unexpectedly when it sits idle for a few hours.

If you haven't done this already, check that the power settings aren't set to turn off the hard drive after a few hours.

Originally Posted By: SharonB
Draclvr, how did you determine it was bad ram and how did you figure out which stick?

I don't know how Draclvr did it, but you can check your RAM using memtest86 or memtest86+, which is a free download.
http://www.memtest86.com/
http://www.memtest.org/

Another strategy is to remove one stick of RAM at a time and see if the problem goes away. If you find what you think is a bad stick, try it in a different slot to make sure it's not the slot that's gone bad.

Re: internet service call?? [Re: Jenny100] #842950
10/17/12 10:43 AM
10/17/12 10:43 AM
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Jenny, I ordered the cd from them. I probably should have at least tried to download it myself but I got nervous looking at "iso files" "extract to bootable cd", etc. Anyway, once it comes I'll test-out the memory and see what happens. It probably won't hurt to have that on hand as a utility anyway. grin

Edit: I just checked the power settings in my control panel. On the first screen the setting for hybernate was never as were all the other settings. On another tab there was a check block for allowing hybernation. It had been checked to allow. I unchecked it and hit apply. Don't know if that will make any difference.

Edit: So far, so good. Machine has not turned itself off yet. I'll watch it for a few days (only turning it off at night) and see what happens.


Last edited by SharonB; 10/17/12 09:05 PM.
Re: internet service call?? [Re: SharonB] #843085
10/17/12 10:57 PM
10/17/12 10:57 PM
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Windows 7 comes with a built-in ability to test the memory. When I ran it, it found problems with the hardware. So, I then ran memtest and it verified what the Windows 7 test found.


Gardens put to bed for the winter. Time for some gaming!
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