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#843060 - 10/17/12 08:13 PM bonus punches
zookeeper Offline
Addicted Boomer

Registered: 04/15/06
Posts: 2187
Loc: G.H. WA
I bought a game during this past bonus punch weekend. I still haven't received my extra punch. It's been five days since my purchase. Is it normal for it to take this long?
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#843062 - 10/17/12 08:34 PM Re: bonus punches [Re: zookeeper]
Marian Online   content
Moderator
Graduate Boomer

Registered: 07/04/00
Posts: 19840
Loc: near Yosemite in California
What Big Fish says about this is the following:

Quote:
The bonus punch earned from this promotion will be awarded within 24-48 hours of purchase, but please allow up to 5 days after purchase to receive your bonus punch.


So, I'd advise you to write/chat with them about this so that they can make sure you are awarded your bonus punch. wave

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#843063 - 10/17/12 08:39 PM Re: bonus punches [Re: zookeeper]
Jenny100 Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 35293
Loc: southeast USA
No it's not normal. They say it might take 2 days, not 5.
http://forums.bigfishgames.com/posts/list/226107.page

They didn't give me my punch either, and it's been over a week. I bought a CE, so I know I didn't use a punch credit to buy it.

If you think it's worth the effort, you can email them about it. Good luck.

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#843072 - 10/17/12 08:57 PM Re: bonus punches [Re: Jenny100]
Sherlock Offline
BAAG Specialist

Registered: 02/27/01
Posts: 7364
Loc: Minnesota, USA
I would say that it's totally worth the effort! If you earned the credit, then Big Fish has the obligation to give you the extra punch on your card. I wouldn't hesitate to email them. Their customer service is still quite outstanding! grin

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#843109 - 10/18/12 02:19 AM Re: bonus punches [Re: zookeeper]
zookeeper Offline
Addicted Boomer

Registered: 04/15/06
Posts: 2187
Loc: G.H. WA
Thanks everyone. I'll see if I can straighten it out in a chat tomorrow. Hope you get your punch too Jenny!
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