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BFG Customer Service #847751
11/07/12 08:18 PM
11/07/12 08:18 PM
Joined: Jul 2009
Posts: 1,145
NYC, USA
smitty145 Offline OP
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smitty145  Offline OP
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Joined: Jul 2009
Posts: 1,145
NYC, USA
I was just in touch with Big Fish Games Customer Service due to no sound on my MCF: Escape from Ravenhearst Game. Rickey was very professional, as I have always found the CS Representatives to be at BFGs.
This is why I always deal with BFGs. smile


Gotta' be crazy, to keep from going insane crazy
Re: BFG Customer Service [Re: smitty145] #847754
11/07/12 08:23 PM
11/07/12 08:23 PM
Joined: Jan 2004
Posts: 83,268
In the Naughty Corner
BrownEyedTigre Offline
The Sassy Admin and PR Liaison
BrownEyedTigre  Offline
The Sassy Admin and PR Liaison
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Joined: Jan 2004
Posts: 83,268
In the Naughty Corner
Agreed! They are top notch. I hope you have sound now.

Ana wave


Don't feed the Trolls
Re: BFG Customer Service [Re: smitty145] #847757
11/07/12 08:28 PM
11/07/12 08:28 PM
Joined: Oct 2003
Posts: 4,486
Toronto, Ontario, Canada
S
Susie07 Offline
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Susie07  Offline
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S

Joined: Oct 2003
Posts: 4,486
Toronto, Ontario, Canada
Hi, smitty!

There has been more than one occasion when I found it necessary to contact BFG Customer Service, and every single representative whom I dealt with went out of his or her way to ensure that I was completely satisfied.

Susan

Re: BFG Customer Service [Re: Susie07] #847763
11/07/12 08:38 PM
11/07/12 08:38 PM
Joined: Jul 2000
Posts: 48,228
near Yosemite
Marian Offline
Global Moderator
Marian  Offline
Global Moderator
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Joined: Jul 2000
Posts: 48,228
near Yosemite
This is why I always have peace of mind when I get a game from Big Fish. wave

Re: BFG Customer Service [Re: smitty145] #847765
11/07/12 08:54 PM
11/07/12 08:54 PM
Joined: Jul 2009
Posts: 1,145
NYC, USA
smitty145 Offline OP
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smitty145  Offline OP
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NYC, USA
Ana, I just sent off the Dr. Felix results. I hope his diagnosis isn't permanent laryngitis. rotfl It's really strange because I went to play it yesterday and it was fine. Dopey me accidentally uninstalled. When I installed again NO sound.
I checked my other games and they are fine and I tried everything else. So now I'll wait for the diagnosis. That Dr. Felix is cute. hearts


Susie, same here. I feel so many people are quick to complain that it's really important to give credit where credit is due!


Marian, So true!!!


Gotta' be crazy, to keep from going insane crazy
Re: BFG Customer Service [Re: smitty145] #847810
11/08/12 04:14 AM
11/08/12 04:14 AM
Joined: Jan 2006
Posts: 6,145
Somewhere ? in Massachusetts?
cailyn Offline
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cailyn  Offline
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Joined: Jan 2006
Posts: 6,145
Somewhere ? in Massachusetts?
I love thier customer service!! smitty I hope they you'll be able to play it wave


I may not have gone where I intended to go,but I think I have ended up where I need to be.

Sue
Re: BFG Customer Service [Re: cailyn] #847893
11/08/12 11:51 AM
11/08/12 11:51 AM
Joined: Nov 2000
Posts: 34,312
United Kingdom
Mad Offline
Sonic Boomer
Mad  Offline
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Joined: Nov 2000
Posts: 34,312
United Kingdom
Yes. My own experiences of BigFish Customer Service have always been very positive thumbsup


Time : The Most Precious Commodity
Re: BFG Customer Service [Re: Mad] #847916
11/08/12 01:55 PM
11/08/12 01:55 PM
Joined: Oct 2003
Posts: 9,303
Deepest darkest Norfolk, Engla...
bermag45 Offline
BAAG Specialist
bermag45  Offline
BAAG Specialist

Joined: Oct 2003
Posts: 9,303
Deepest darkest Norfolk, Engla...
Hi Smitty, it's worth a quick check to see whether you may have inadvertently disconnected your sound connection to your computer. However, if other sound is working this cannot be it!

Hope Felix sorts it for you. thumbsup wave

Bernie monky

Re: BFG Customer Service [Re: smitty145] #847989
11/08/12 07:02 PM
11/08/12 07:02 PM
Joined: Jul 2009
Posts: 1,145
NYC, USA
smitty145 Offline OP
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smitty145  Offline OP
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Joined: Jul 2009
Posts: 1,145
NYC, USA
Hi Bernie,
Yes, I checked for all the updates and connections......even though I do have sound on all other games. All is up to date. I've done everything but stand on my head and try it. I did get a reply asking me to check on the updates. So I'm now waiting again. smile

Thanks for the suggestions. smile


Gotta' be crazy, to keep from going insane crazy
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