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#853095 - 12/01/12 09:44 AM Re: Christmas Stories: Nutcracker Collector's Edition - New IHOG on BigFish [Re: BrownEyedTigre]
BrownEyedTigre Online   happy
The Sassy Global Moderator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 64918
Loc: In the Naughty Corner
lol Well done Cynder!

Ana wave
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#853755 - 12/04/12 03:20 PM Re: Christmas Stories: Nutcracker Collector's Edition - New IHOG on BigFish [Re: BrownEyedTigre]
samson Offline
Settled Boomer

Registered: 06/05/05
Posts: 272
Loc: cornwall
Hi I wonder if anyone has had this problem with this game. I am onto chapter 6. No problems at all. Closed game last night, came today to start again, and it wants me to start from the beginning again. I was really enjoying this beautiful game, but I really do not want to start it all over again. Any advice would be greatly appreciated. Thanks Sam
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Samson

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#853759 - 12/04/12 03:40 PM Re: Christmas Stories: Nutcracker Collector's Edition - New IHOG on BigFish [Re: samson]
Marian Online   content
Moderator
True Blue Boomer

Registered: 07/04/00
Posts: 20173
Loc: near Yosemite in California
I'm really sorry to hear that, Samson; I don't believe there is any workaround for this problem, unfortunately. I would contact Big Fish Customer Support to see if they can determine why the game did not save properly. wave12

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#854116 - 12/05/12 09:07 PM Re: Christmas Stories: Nutcracker Collector's Edition - New IHOG on BigFish [Re: samson]
Jeanne Offline
Settled Boomer

Registered: 10/24/01
Posts: 285
Loc: Arizona
I am having the same problem in the demo. Played for about 20 minutes,saved and when I got back into the game it said my profile was corrupted and I would have to start over again.

BF today posted that they had a new build that addressed this problem, but when I downloaded the demo again, there was no change, and my time did not start again. In the past when I have downloaded a demo with a new build, I have always re-started the clock at 60 minutes.

This looked like a beautiful game that I would like to have played. It apparently doesn't like my computer very much. Bah Humbug!
Jeanne

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#854117 - 12/05/12 09:15 PM Re: Christmas Stories: Nutcracker Collector's Edition - New IHOG on BigFish [Re: Jeanne]
Marian Online   content
Moderator
True Blue Boomer

Registered: 07/04/00
Posts: 20173
Loc: near Yosemite in California
Jeanne, did you start the demo again with a new player profile? I'm also wondering if the demo would behave in the exact same way as the full-version game would. You might want to look into this problem with Big Fish Customer Support. Thank you for mentioning the update. Update was announced as follows:

Quote:
We have a new PC version available for Christmas Stories: Nutcracker Collector's Edition!

This new version helps fix those profile corruption issues.

That update is available in the Game Manager or by uninstalling and reinstalling the game.

If you've already seen the profile corruption message you'll need to start a new player profile. If there has been no error then the new build should be compatible.


Hopefully this new build will help samson, who was having the same problem.

wave12




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#854118 - 12/05/12 09:27 PM Re: Christmas Stories: Nutcracker Collector's Edition - New IHOG on BigFish [Re: Marian]
Jeanne Offline
Settled Boomer

Registered: 10/24/01
Posts: 285
Loc: Arizona
Yes, even though I was surprised that the demo remembered that I had "x" minutes left, but no profile was saved...I started a new one. Played for awhile, and saved the game. When I eagerly launched the game again, same message that my progress was not saved.

Thanks for your response, Marian. I will wait a day or two and then contact Customer Service. I would really like to play this one.
Jeanne

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#854119 - 12/05/12 09:32 PM Re: Christmas Stories: Nutcracker Collector's Edition - New IHOG on BigFish [Re: Jeanne]
Marian Online   content
Moderator
True Blue Boomer

Registered: 07/04/00
Posts: 20173
Loc: near Yosemite in California
Yes, I would definitely contact Customer Support, Jeanne; it may just be some little adjustment that you need to make to get the game to save properly. The game works otherwise, and it would indeed be a "bah humbug" if you missed getting to play it. flowers wave12

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#854256 - 12/06/12 10:55 AM Re: Christmas Stories: Nutcracker Collector's Edition - New IHOG on BigFish [Re: BrownEyedTigre]
samson Offline
Settled Boomer

Registered: 06/05/05
Posts: 272
Loc: cornwall
Hi I have contacted Big Fish and they have given me a game credit. They would also like me to get Felix to sort it out, but as I am not very good at sorting that side of things out I was wondering about the update. I have not had the profile corruption message so can you tell me how I go about the update, and will it start from when I finished. I would so like to finish this lovely game.Thanks Sam
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#854265 - 12/06/12 11:38 AM Re: Christmas Stories: Nutcracker Collector's Edition - New IHOG on BigFish [Re: samson]
Marian Online   content
Moderator
True Blue Boomer

Registered: 07/04/00
Posts: 20173
Loc: near Yosemite in California
Samson, in order to get the update you would need to completely uninstall your game and then redownload the game from your Purchase History, which would now download the updated version. If your previous game did not recognize your save game and was only giving you the option to start over with a new profile, this probably means that you would need to start over from the beginning with the updated version even if you did not receive a specific error message, as the game did not save properly the first time through. You can always give this a try and see what happens - I sure understand not wanting to start over from the beginning, though. wave12

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#854278 - 12/06/12 12:57 PM Re: Christmas Stories: Nutcracker Collector's Edition - New IHOG on BigFish [Re: Marian]
Jeanne Offline
Settled Boomer

Registered: 10/24/01
Posts: 285
Loc: Arizona
No more Humbug for me!

I did a live chat with Big Fish this morning.
They had me go into the game file and delete everything. Even though I had completely (or so I thought) deleted the first version from my computer...apparently some remnants of the original version were still in there.

The game now works for me! I went in and out of it four times just to make sure.
Happy Dance!
Jeanne

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#854287 - 12/06/12 01:18 PM Re: Christmas Stories: Nutcracker Collector's Edition - New IHOG on BigFish [Re: Jeanne]
Marian Online   content
Moderator
True Blue Boomer

Registered: 07/04/00
Posts: 20173
Loc: near Yosemite in California
Excellent, Jeanne! happydance12 wave12

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#854710 - 12/08/12 01:55 PM Re: Christmas Stories: Nutcracker Collector's Edition - New IHOG on BigFish [Re: BrownEyedTigre]
Sparkle Offline
Addicted Boomer

Registered: 01/29/09
Posts: 1199
Loc: Canal Fulton, OH
I'm thoroughly enjoying this game. The graphics and music are very nice. There aren't a lot of HO scenes. The map is interactive so you can "jump" from location to location. And I also appreciate the "helpers" that are found along the way. Fun game.

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#855209 - 12/10/12 09:33 AM Re: Christmas Stories: Nutcracker Collector's Edition - New IHOG on BigFish [Re: BrownEyedTigre]
smitty145 Offline
Settled Boomer

Registered: 07/17/09
Posts: 674
Loc: NYC, USA
I finished this game the other night. Beautiful graphics, pleasant music, enjoyable story and some extra items to hunt for during gameplay. Love the map and the achievements.
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"Hello! My name is Smitty145 and I'm an IHOGs Addict"

Gotta' be crazy, to keep from going insane crazy

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#855375 - 12/10/12 07:20 PM Re: Christmas Stories: Nutcracker Collector's Edition - New IHOG on BigFish [Re: BrownEyedTigre]
Sparkle Offline
Addicted Boomer

Registered: 01/29/09
Posts: 1199
Loc: Canal Fulton, OH
Now playing the Bonus Game and wanted to pop in to say how delightful it is. Of course, I'm a cat person, so that makes it more fun. And so far, plenty of gameplay in the Bonus Game.

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#855379 - 12/10/12 07:32 PM Re: Christmas Stories: Nutcracker Collector's Edition - New IHOG on BigFish [Re: Sparkle]
Marian Online   content
Moderator
True Blue Boomer

Registered: 07/04/00
Posts: 20173
Loc: near Yosemite in California
I'm happy to hear you are enjoying the game. thumbsup12 wave12

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