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Re: update drivers [Re: family] #858696
12/25/12 09:30 AM
12/25/12 09:30 AM
Joined: Jun 2010
Posts: 7,397
marietta,georgia
family Offline OP
BAAG Specialist
family  Offline OP
BAAG Specialist

Joined: Jun 2010
Posts: 7,397
marietta,georgia
yes , i click download and then install, and thank you guys, they are in amd files.

Last edited by family; 12/25/12 09:36 AM.
Re: update drivers [Re: family] #858722
12/25/12 12:11 PM
12/25/12 12:11 PM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
GB Reviewer Glitches Moderator
Jenny100  Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Joined: Oct 2000
Posts: 40,644
southeast USA
You may have to uninstall the existing drivers before you can successfully update to new ones.
ATI/AMD has instruction videos on how to install, update, and uninstall drivers at the bottom of this page
http://support.amd.com/us/gpudownload/Pages/index.aspx

The video instructions are for Windows 7.
I don't know if you're using Windows 7 or XP.

If you're using 64-bit Windows 7, be sure you get drivers for the 64-bit version of Windows 7.

If you're using the 32-bit Windows 7, you'll want the drivers for the 32-bit Windows 7.

If you get drivers for the wrong version of Windows, it could cause error messages or the drivers might not even install.

If you ONLY see the error message after trying to run the game, the problem may be an incompatibility between that particular version of the drivers and the game -- or it could be due to a conflict the drivers are having with previous drivers that weren't uninstalled before uninstalling the new ones.

Re: update drivers [Re: family] #858766
12/25/12 04:17 PM
12/25/12 04:17 PM
Joined: Jun 2010
Posts: 7,397
marietta,georgia
family Offline OP
BAAG Specialist
family  Offline OP
BAAG Specialist

Joined: Jun 2010
Posts: 7,397
marietta,georgia
okay thank you guys very much.

Re: update drivers [Re: family] #858789
12/25/12 09:30 PM
12/25/12 09:30 PM
Joined: Aug 2002
Posts: 7,263
Arizona
InlandAZ Offline
BAAG Specialist
InlandAZ  Offline
BAAG Specialist

Joined: Aug 2002
Posts: 7,263
Arizona
Is it possible you misspelled the DLL above? I couldn't locate any info on the AMD site, or any threads relating to it. I did find several hits on ati2cqa.dll; it's apparently associated with malware.

Ati2cqa.dll general information


Re: update drivers [Re: family] #858870
12/26/12 02:17 PM
12/26/12 02:17 PM
Joined: Jun 2010
Posts: 7,397
marietta,georgia
family Offline OP
BAAG Specialist
family  Offline OP
BAAG Specialist

Joined: Jun 2010
Posts: 7,397
marietta,georgia
thank you guys very much and you are right i corrected it above.

Last edited by family; 12/26/12 02:25 PM.
Re: update drivers [Re: family] #858900
12/26/12 04:26 PM
12/26/12 04:26 PM
Joined: Aug 2002
Posts: 7,263
Arizona
InlandAZ Offline
BAAG Specialist
InlandAZ  Offline
BAAG Specialist

Joined: Aug 2002
Posts: 7,263
Arizona
That is a known ATI DLL, so no malware worries. Try Jenny's suggestion - completely remove the drivers, and then install the latest version.

Re: update drivers [Re: family] #858910
12/26/12 05:26 PM
12/26/12 05:26 PM
Joined: Jun 2010
Posts: 7,397
marietta,georgia
family Offline OP
BAAG Specialist
family  Offline OP
BAAG Specialist

Joined: Jun 2010
Posts: 7,397
marietta,georgia
okay and thank you guys very much, i went and took my computer in to be fix and they change it to window 7, but it still won't play.

Last edited by family; 01/07/13 07:33 PM.
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