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update drivers #858325
12/23/12 11:20 AM
12/23/12 11:20 AM
Joined: Jun 2010
Posts: 7,397
marietta,georgia
family Offline OP
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family  Offline OP
BAAG Specialist

Joined: Jun 2010
Posts: 7,397
marietta,georgia
where do i go to update and fix my drivers so i do not get that blue screen.

Re: update drivers [Re: family] #858336
12/23/12 11:47 AM
12/23/12 11:47 AM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
GB Reviewer Glitches Moderator
Jenny100  Offline
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Sonic Boomer

Joined: Oct 2000
Posts: 40,644
southeast USA
That depends on which driver is causing the problem.
Can you tell if it's a video driver?
Or is it a sound card driver?
Did you update any drivers recently?

Re: update drivers [Re: family] #858338
12/23/12 11:49 AM
12/23/12 11:49 AM
Joined: Aug 2002
Posts: 7,263
Arizona
InlandAZ Offline
BAAG Specialist
InlandAZ  Offline
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Joined: Aug 2002
Posts: 7,263
Arizona
The OEM's web site offers updates - If you have a brand name PC, like Dell, you can visit their site and enter your Service Tag (or model type if you don't have it). For add-on cards, like video or sound, visit the chipset manufacturer (ATI, AMD, NVIDIA etc...)

Is there a specific BSOD you see?

Re: update drivers [Re: family] #858339
12/23/12 11:49 AM
12/23/12 11:49 AM
Joined: Jun 2010
Posts: 7,397
marietta,georgia
family Offline OP
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family  Offline OP
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Joined: Jun 2010
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marietta,georgia
no i haven't update any drivers yet.

Re: update drivers [Re: family] #858340
12/23/12 11:52 AM
12/23/12 11:52 AM
Joined: Aug 2002
Posts: 7,263
Arizona
InlandAZ Offline
BAAG Specialist
InlandAZ  Offline
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Joined: Aug 2002
Posts: 7,263
Arizona
Press the Windows Logo Key+R, enter DXDiag and then press OK.

What is on the Display and Sound Tabs?

Re: update drivers [Re: family] #858347
12/23/12 12:09 PM
12/23/12 12:09 PM
Joined: Jun 2010
Posts: 7,397
marietta,georgia
family Offline OP
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family  Offline OP
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Joined: Jun 2010
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marietta,georgia
i have amd catalyst control center if that helps.

Re: update drivers [Re: family] #858364
12/23/12 12:49 PM
12/23/12 12:49 PM
Joined: Aug 2002
Posts: 7,263
Arizona
InlandAZ Offline
BAAG Specialist
InlandAZ  Offline
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Joined: Aug 2002
Posts: 7,263
Arizona
Originally Posted By: family
i have amd catalyst control center if that helps.


That would be an ATI card, now owned and supported by AMD. Visit their site on the link below and enter your model number for the latest drivers.

AMD Driver Support

You'll still need to run DXDiag to identify the model if you don't know it.

Re: update drivers [Re: family] #858365
12/23/12 12:51 PM
12/23/12 12:51 PM
Joined: Jun 2010
Posts: 7,397
marietta,georgia
family Offline OP
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family  Offline OP
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Joined: Jun 2010
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marietta,georgia
what is the window logo key tr that i need to press.

Re: update drivers [Re: family] #858373
12/23/12 12:59 PM
12/23/12 12:59 PM
Joined: Apr 2002
Posts: 5,588
Oklahoma, USA
Homer6 Offline
BAAG Specialist
Homer6  Offline
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Joined: Apr 2002
Posts: 5,588
Oklahoma, USA
On the bottom row of your keyboard, to the left of the space bar you have Alt, and just to the left of the Alt key you have the Windows logo. It looks like four small squares, sort of flag like.


If something gets your goat, it just proves you have a goat to get.
Re: update drivers [Re: family] #858378
12/23/12 01:26 PM
12/23/12 01:26 PM
Joined: Jun 2010
Posts: 7,397
marietta,georgia
family Offline OP
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family  Offline OP
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Posts: 7,397
marietta,georgia
thank you very much i found it, i ran it and i didn't find anything wrong i think it is dracula 3 that is the problem.

Last edited by family; 12/23/12 01:40 PM.
Re: update drivers [Re: family] #858390
12/23/12 02:12 PM
12/23/12 02:12 PM
Joined: Aug 2002
Posts: 7,263
Arizona
InlandAZ Offline
BAAG Specialist
InlandAZ  Offline
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Joined: Aug 2002
Posts: 7,263
Arizona
Originally Posted By: family
thank you very much i found it, i ran it and i didn't find anything wrong i think it is dracula 3 that is the problem.


You don't want to look for errors, you want to identify your video card. What does it say on the Display Tab (Name, Manufacture & Chip Type)?

Re: update drivers [Re: family] #858410
12/23/12 03:45 PM
12/23/12 03:45 PM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
GB Reviewer Glitches Moderator
Jenny100  Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Joined: Oct 2000
Posts: 40,644
southeast USA
Here's a picture with an example of what you're looking for
http://www.windowsresource.net/cimages/dxdiag2.jpg

What you need to know are the top three things on the left side --
1. the "Name" of the card
2. the "Manufacturer"
3. the "Chip Type"

The example has the Name, the Manufacturer, and the Memory circled, but you can see the "Chip Type" (chipset) is listed right under the Manufacturer.

You can also check the right side of the tab for the "Version" and "Date" of your drivers.

Re: update drivers [Re: family] #858444
12/23/12 06:27 PM
12/23/12 06:27 PM
Joined: Jun 2010
Posts: 7,397
marietta,georgia
family Offline OP
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marietta,georgia
okay thank you guys, it is ati radeon hd 5450 is the name, chip is amd radeon graphic processor {ox68f9} manafactor is advanced micro devices inc.{mhz}. and the date is 7-27-12, and the version is 6.1400107270.

Last edited by family; 12/23/12 06:43 PM.
Re: update drivers [Re: family] #858448
12/23/12 07:51 PM
12/23/12 07:51 PM
Joined: Aug 2002
Posts: 7,263
Arizona
InlandAZ Offline
BAAG Specialist
InlandAZ  Offline
BAAG Specialist

Joined: Aug 2002
Posts: 7,263
Arizona
That driver seems to be fairly current, but you can still search the AMD sit to see if there's a more current one.

Re: update drivers [Re: family] #858467
12/23/12 10:04 PM
12/23/12 10:04 PM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
GB Reviewer Glitches Moderator
Jenny100  Offline
GB Reviewer Glitches Moderator
Sonic Boomer

Joined: Oct 2000
Posts: 40,644
southeast USA
ATI has drivers here
http://support.amd.com/us/gpudownload/Pages/index.aspx

You'll have to enter your version of Windows and other information yourself -- or maybe the automatic detection would work.

Re: update drivers [Re: family] #858468
12/23/12 10:08 PM
12/23/12 10:08 PM
Joined: Jun 2010
Posts: 7,397
marietta,georgia
family Offline OP
BAAG Specialist
family  Offline OP
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Joined: Jun 2010
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marietta,georgia
okay thanks you guys.

funny thing about dracula 3 #858592
12/24/12 03:47 PM
12/24/12 03:47 PM
Joined: Jun 2010
Posts: 7,397
marietta,georgia
family Offline OP
BAAG Specialist
family  Offline OP
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Posts: 7,397
marietta,georgia
i download the big fish part 1 and it play, i download a driver i still get the blue screen.

Re: funny thing about dracula 3 [Re: family] #858595
12/24/12 04:03 PM
12/24/12 04:03 PM
Joined: Aug 2002
Posts: 7,263
Arizona
InlandAZ Offline
BAAG Specialist
InlandAZ  Offline
BAAG Specialist

Joined: Aug 2002
Posts: 7,263
Arizona
If you post the content of the BSOD we might get a better idea of what's causing it.

Re: funny thing about dracula 3 [Re: family] #858596
12/24/12 04:04 PM
12/24/12 04:04 PM
Joined: Jun 2010
Posts: 7,397
marietta,georgia
family Offline OP
BAAG Specialist
family  Offline OP
BAAG Specialist

Joined: Jun 2010
Posts: 7,397
marietta,georgia
what is the bsod.

Re: funny thing about dracula 3 [Re: family] #858598
12/24/12 04:12 PM
12/24/12 04:12 PM
Joined: Jun 2010
Posts: 7,397
marietta,georgia
family Offline OP
BAAG Specialist
family  Offline OP
BAAG Specialist

Joined: Jun 2010
Posts: 7,397
marietta,georgia
none of those thank you guys very much.

Last edited by family; 12/24/12 04:12 PM.
Re: funny thing about dracula 3 [Re: family] #858614
12/24/12 05:07 PM
12/24/12 05:07 PM
Joined: Jun 2005
Posts: 19,983
Near St. Louis, MO
Draclvr Offline
Reviews Editor - Hints/Glitches Mod - Site Support
Draclvr  Offline
Reviews Editor - Hints/Glitches Mod - Site Support
Graduate Boomer

Joined: Jun 2005
Posts: 19,983
Near St. Louis, MO
...and bsod is short for Blue Screen of Death... or your blue screens. Without the message on the BSOD, it's hard to know what the problem is.


Gardens put to bed for the winter. Time for some gaming!
Re: funny thing about dracula 3 [Re: family] #858627
12/24/12 06:12 PM
12/24/12 06:12 PM
Joined: Jun 2010
Posts: 7,397
marietta,georgia
family Offline OP
BAAG Specialist
family  Offline OP
BAAG Specialist

Joined: Jun 2010
Posts: 7,397
marietta,georgia
technial info stop 0x0000005,0xbf08f7a9,0x9ab49a00,0x00000000, ati2cqag.d11 address bfo8fa7a9 base at bf061000 date stamp 50133dae.

Last edited by family; 12/26/12 02:24 PM.
Re: update drivers [Re: family] #858643
12/24/12 08:42 PM
12/24/12 08:42 PM
Joined: Jun 2005
Posts: 19,983
Near St. Louis, MO
Draclvr Offline
Reviews Editor - Hints/Glitches Mod - Site Support
Draclvr  Offline
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Graduate Boomer

Joined: Jun 2005
Posts: 19,983
Near St. Louis, MO
Quote:
ati2cqa9.d11


This part indicates an issue with your ATI video card. But I have no idea what it means - you'll have to wait for Inland or Jenny or someone who knows more than I do.

After you downloaded those drivers, did you ever install them?


Gardens put to bed for the winter. Time for some gaming!
Re: update drivers [Re: family] #858644
12/24/12 08:46 PM
12/24/12 08:46 PM
Joined: Jun 2010
Posts: 7,397
marietta,georgia
family Offline OP
BAAG Specialist
family  Offline OP
BAAG Specialist

Joined: Jun 2010
Posts: 7,397
marietta,georgia
yes i download the drivers jenny gave me and still get it.

Re: update drivers [Re: family] #858666
12/25/12 01:13 AM
12/25/12 01:13 AM
Joined: Jun 2005
Posts: 19,983
Near St. Louis, MO
Draclvr Offline
Reviews Editor - Hints/Glitches Mod - Site Support
Draclvr  Offline
Reviews Editor - Hints/Glitches Mod - Site Support
Graduate Boomer

Joined: Jun 2005
Posts: 19,983
Near St. Louis, MO
We know you downloaded, but as I asked, did you install them?


Gardens put to bed for the winter. Time for some gaming!
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