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#864890 - 01/29/13 08:23 AM digital chocolate games
family Offline
Addicted Boomer

Registered: 06/16/10
Posts: 1807
Loc: georgia
the customers service people there are self center and do not care, ever since they brought sandlot shut down sandlot, people can not activate their games, i sent 3 emails to them even picture of what it is doing no relpy.

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#864914 - 01/29/13 09:44 AM Re: digital chocolate games [Re: family]
Marian Offline
Moderator
True Blue Boomer

Registered: 07/04/00
Posts: 21252
Loc: near Yosemite in California
I did a web search about this and many people have experienced the same thing - they are no longer able to play games purchased from Sandlot. It's a sad situation and seemingly there isn't anything that can be done about it. frown wave

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#864921 - 01/29/13 10:03 AM Re: digital chocolate games [Re: family]
family Offline
Addicted Boomer

Registered: 06/16/10
Posts: 1807
Loc: georgia
i know, my hotel ce and the legend of crystal valley is still in 60 minute free trial.


Edited by family (01/29/13 10:03 AM)

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#864927 - 01/29/13 10:22 AM Re: digital chocolate games [Re: family]
BrownEyedTigre Offline
The Sassy Global Moderator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 65747
Loc: In the Naughty Corner
family, you already posted previous threads on the situation such as this thread. We understand.
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#864933 - 01/29/13 10:55 AM Re: digital chocolate games [Re: family]
family Offline
Addicted Boomer

Registered: 06/16/10
Posts: 1807
Loc: georgia
okay thank you very much and sorry i forgot i already posted that.


Edited by family (01/29/13 11:05 AM)

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#865084 - 01/30/13 07:51 AM Re: digital chocolate games [Re: family]
Rosaboobie Offline
Addicted Boomer

Registered: 12/26/04
Posts: 1863
Loc: Sanday, Orkney
I didnt know this about Sanddlot - that is very sad when you think you have purchased a game outright, and then you cant play it. I have also purchased games from Sandlot in the past and I dont think I have got around to playing them yet. Does this mean that I have to buy these games again??
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Boobie

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#865111 - 01/30/13 10:32 AM Re: digital chocolate games [Re: Rosaboobie]
Marian Offline
Moderator
True Blue Boomer

Registered: 07/04/00
Posts: 21252
Loc: near Yosemite in California
Originally Posted By: Rosaboobie
Does this mean that I have to buy these games again??


Unfortunately, I believe that is what this means. frown wave

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#865116 - 01/30/13 10:46 AM Re: digital chocolate games [Re: family]
BrownEyedTigre Offline
The Sassy Global Moderator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 65747
Loc: In the Naughty Corner
If the game is on your computer and activated you can play them. If you never downloaded and activated them you will be unable to. You can contact Digital Chocolate but they closed a lot of their offices, their founder stepped down,and they laid off a large portion of their staff last year so there is less left of the company and they do not respond to emails. I don't think it'll be long before they sell off their rights to these games and maybe they'll be picked up by someone who will take care of the issues.

Ana wave
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#865117 - 01/30/13 10:53 AM Re: digital chocolate games [Re: BrownEyedTigre]
Marian Offline
Moderator
True Blue Boomer

Registered: 07/04/00
Posts: 21252
Loc: near Yosemite in California
Originally Posted By: BrownEyedTigre
If the game is on your computer and activated you can play them. If you never downloaded and activated them you will be unable to. I don't think it'll be long before they sell off their rights to these games and maybe they'll be picked up by someone who will take care of the issues.

Ana wave


Thanks for clarifying that, Ana; yes, Boobie, if the Sandlot games are still on your computer you can play them. I tend to delete games from my hard drive after I have finished them and in the case of these Sandlot games I would therefore be in trouble. I do hope that the Sandlot games won't remain in the limbo that they are in presently. wave

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#865126 - 01/30/13 11:17 AM Re: digital chocolate games [Re: Marian]
Susie07 Offline
Addicted Boomer

Registered: 10/25/03
Posts: 3716
Loc: Toronto, Ontario, Canada
Hi, Marian!

Even though I can sometimes get a better deal elsewhere, I stick with BFG. They provide excellent customer service and, if I happen to purchase a game that I have problems with, they always give me a coupon for another game if they can't resolve the problem.

Susan

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#865148 - 01/30/13 11:56 AM Re: digital chocolate games [Re: Susie07]
Marian Offline
Moderator
True Blue Boomer

Registered: 07/04/00
Posts: 21252
Loc: near Yosemite in California
Susan, I feel the same way. yes wave

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#865254 - 01/30/13 08:38 PM Re: digital chocolate games [Re: Marian]
Jenny100 Online   content
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 35619
Loc: southeast USA
Originally Posted By: Marian
I tend to delete games from my hard drive after I have finished them and in the case of these Sandlot games I would therefore be in trouble.

Unless you reformatted your drive, the activation information may still be on your computer. I don't know of any games that keep activation information in the game folder anymore. But unless you have some way of reinstalling (for example if you saved the installation file or game folder), you still have a problem.

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#865260 - 01/30/13 08:53 PM Re: digital chocolate games [Re: Jenny100]
Marian Offline
Moderator
True Blue Boomer

Registered: 07/04/00
Posts: 21252
Loc: near Yosemite in California
Thanks for that, Jenny; I appreciate the info. wave

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#865325 - 01/31/13 03:56 AM Re: digital chocolate games [Re: Marian]
Rosaboobie Offline
Addicted Boomer

Registered: 12/26/04
Posts: 1863
Loc: Sanday, Orkney
Yes, I too mostly stick with BFG but I think it was the Campfire Legends game series I purchased from them because BFG did not have them.

I now download all my games to an EHD but back in those days, I didn't! frown
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