I had the same problem with the elevator. Then it occurred to me that I had to knock the extinguisher out of the doorway. I was then able to press the red button. Not sure if this is the problem that others are having, but it's always worth a shot.

Thanks, Sherlock!

The seems logical Sherlock, the elevator can't go anywhere with the door stuck open.

Yes, that sure does sound logical, Sherlock. Unfortunately I ran out of time on the demo at that point and I really cant remember if I moved the extinguisher or not!

Well, now it's my turn to have problems. After the 6th chapter loaded I got a message indicating profile files had been corrupted and had to be deleted. My only option, at this time, is to start over. But, what I've read at BF is that, even if you start over, the problem may happen again. This has happened even when using a different profile. So, it's time for me to wait for a fix. Hopefully, that will be soon.

I'm sorry about that, Sherlock. If I see an update released, I will certainly post here.

Thanks, Marian! I know that BF is working on it and I trust that an update will be out soon.

I see that BF just released a update should fix a lot of issues. I hope so. Will try the game again.I like the game.
Richard

Good luck Richard!

Thanks very much for letting us know, Richard.

I've had it with this game half way through the game and it crashed and deleted my profile. Will dump it.
Richard

I'm sorry, Richard; thanks for letting us know. I'm sure Big Fish would give you a coupon code for another game instead if you have given up on trying to play it.

Well Marian I've got a lot more games to play.
Richard

And that's great. I was just mentioning it in case you wanted to replace a game you were having problems with for a playable one - there's no such thing as too many games to play, right?

Will contact BF and see it I can get a coupon for another game. thanks
Marian