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#874631 - 03/18/13 01:47 PM Re: viva media site [Re: family]
VivaMedia Offline
Shy Boomer

Registered: 04/05/12
Posts: 12
Dear Fans and loyal customers,

We are sorry you have trouble accessing our site. We have had some ongoing maintenance in order to speed up the site due to a very quickly expanding exciting new catalogue of new games and increased traffic.

The most probable reason for not being able to access the website, as Jenny100 said, is the IP blocking defense mechanism that is standard to make sure no malware-infected hosts visit the site.

Potentially there may be some false positives so we would recommend the following steps:

Go to www.whatismyip.com and get your IP address.
Then go to http://whatismyipaddress.com/blacklist-check and confirm that the Ip automatically put in is the same as you had in the previous step and click the 'Check Blacklists' button.

This should show a comprehensive set of lists and if you have all check-marks, it means you are not listed. In this case, please contact us via mail [AT] viva-media [DOT] com , and we will further investigate the issue.

If you are in fact listed, first run a full virus scan on your computer to make sure you have not been hijacked by malware. Run windows update to be fully patched. Then you can request to remove yourself from any blacklists you are on.

We hope this helps and that you will be able to access our site. You are very important to us, so please contact us. We are expanding our catalogue and have a lot of regular deals so it would be a shame if you could not take advantage of them.

By the way, I'm not a sales guy, I am one of the IT support staff :-)

I hope you all have a great day, and once again, please do not hesitate to contact us after you performed the above troubleshooting steps.

Best,

A.S. - Viva Media



Edited by VivaMedia (03/18/13 01:48 PM)
Edit Reason: typo

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#874656 - 03/18/13 03:06 PM Re: viva media site [Re: family]
family Offline
Addicted Boomer

Registered: 06/16/10
Posts: 1710
Loc: georgia
okay thank you guys, what does viva media say is the problem, the above answer my problem, and question, i am not doing that, paying 1,2000 per year, that is crazy.


Edited by family (03/18/13 05:13 PM)

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#874691 - 03/18/13 07:13 PM Re: viva media site [Re: family]
Jenny100 Online   content
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 35469
Loc: southeast USA
Family,

Just go to
http://whatismyipaddress.com/blacklist-check

and make sure all the websites have a green check.
You may see a few question marks, but those can be ignored.

If you see any red exclamation marks, there might be a problem.

Your ISP probably changes your IP address every so often, so you might be left with someone else's bad reputation even though you've never spread malware.

If you have all green checks, then email Viva-Media at the mail [AT] viva-media [DOT] com address they gave, substituting @ for [AT] and . for [DOT] and tell them you have all green checks in the test and want to know why you're not able to get online.

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#874737 - 03/18/13 10:51 PM Re: viva media site [Re: family]
family Offline
Addicted Boomer

Registered: 06/16/10
Posts: 1710
Loc: georgia
okay thank you very much, i do not want to pay 1,200 to get on viva media.

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#874738 - 03/18/13 10:55 PM Re: viva media site [Re: family]
Jenny100 Online   content
GB Reviewer Glitches Moderator
Sonic Boomer

Registered: 10/24/00
Posts: 35469
Loc: southeast USA
Originally Posted By: family
I do not want to pay 1,200 to get on viva media.

???
Who said you had to pay anything to get on Viva-Media?

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#874739 - 03/18/13 10:57 PM Re: viva media site [Re: family]
Draclvr Online   content
Adept Boomer

Registered: 06/03/05
Posts: 10028
Loc: In Missouri near St. Louis
I used both of the links and there was no mention of any money at all, let alone $1,200???
_________________________
Gardening is better than therapy. Plus you get tomatoes.

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#874740 - 03/18/13 10:58 PM Re: viva media site [Re: family]
family Offline
Addicted Boomer

Registered: 06/16/10
Posts: 1710
Loc: georgia
okay thanks guy, i will try it, your guys are right, i was looking at something else, the membership options.


Edited by family (03/18/13 11:05 PM)

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