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#876720 - 03/29/13 12:21 AM Updating video card driver
oldman Offline
Addicted Boomer

Registered: 04/15/00
Posts: 3400
Loc: Lost in the Arizona Desert
As I've stated in previous posts I just got a new HP computer with Windows 8 and an AMD Radeon HD 7570 video card. The first thing I did was go to the Radeon site and download the newest driver for the card. I then installed the driver and the install seemed successful. However, when I check in device manager the date of the driver is still listed as Nov 2012 and the new driver is dated Jan 2013.



So could it be that I was supposed to uninstall the old driver prior to instaling the new?



Would appreciate any help.
_________________________
You laugh because I'm different
I laugh because you're all the same

Funny I don't remember being absent minded.

John

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#876721 - 03/29/13 01:00 AM Re: Updating video card driver [Re: oldman]
Draclvr Offline
BAAG Specialist

Registered: 06/03/05
Posts: 9683
Loc: In Missouri near St. Louis
What does it say in DXDIAG? In Windows 8, just start typing DXDIAG in the tiled start menu.
_________________________
Gardening is better than therapy. Plus you get tomatoes.

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#876723 - 03/29/13 01:55 AM Re: Updating video card driver [Re: oldman]
oldman Offline
Addicted Boomer

Registered: 04/15/00
Posts: 3400
Loc: Lost in the Arizona Desert
In my DXDIAG file it shows:

Driver File Version: 8.17.0010.1140 (English)

Driver Date/Size: 11/14/2012 17:44:08, 1112064 bytes


Here's the information on the one I downloaded from the Radeon site:

Catalyst Software Suite 146.5 MB 13.1 1/17/2013
Description:

Package contains the following graphics drivers and dependent/required software for the products specified in the current version's official release notes for the 64 bit version of Windows Vista, Windows 7 and Windows 8:

Display Driver ver. 9.012

OpenCL(tm) Driver ver. 10.0.1084.4

Catalyst Control Center ver. 2012.1219.1520.27485
_________________________
You laugh because I'm different
I laugh because you're all the same

Funny I don't remember being absent minded.

John

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#876765 - 03/29/13 07:23 AM Re: Updating video card driver [Re: oldman]
lanlynk Offline
Settled Boomer

Registered: 03/07/13
Posts: 292
Loc: Alaska
Oldman, the Radeon HD 7570 is an OEM card made specifically for some Dell and HP computers. It is not really supported by the AMD site. I think that's why your driver is not being updated correctly.

Take a look at these forum discussions:

AMD Radeon HD 7570

AMD Radeon HD 7570 drivers

It looks like you'll need to get the correct driver from the HP site:

HP Support & Drivers

I hope this helps. Good Luck!
_________________________
"Dragons were never gone. They were just invisible and very, very quiet." ~ M'aiq the Liar (Skyrim)

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#876792 - 03/29/13 10:40 AM Re: Updating video card driver [Re: oldman]
Draclvr Offline
BAAG Specialist

Registered: 06/03/05
Posts: 9683
Loc: In Missouri near St. Louis
Yup, what lanlynk says, oldman.
_________________________
Gardening is better than therapy. Plus you get tomatoes.

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#876804 - 03/29/13 12:01 PM Re: Updating video card driver [Re: oldman]
InlandAZ Offline
Glitches Forum Moderator
BAAG Specialist

Registered: 08/14/02
Posts: 6743
Loc: Arizona
Unfortunately, it is a common practice many OEM's use. I have a similar issue with my Sony IGP, which is still unsupported by nVidia.

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#876848 - 03/29/13 04:25 PM Re: Updating video card driver [Re: oldman]
oldman Offline
Addicted Boomer

Registered: 04/15/00
Posts: 3400
Loc: Lost in the Arizona Desert
Thank you all. I went to the HP site (thanks Lanlynk for the link) and found what I needed.

Evidently I have the latest driver that is available from HP. Someday they may get around to providing the updated driver that AMD has.
_________________________
You laugh because I'm different
I laugh because you're all the same

Funny I don't remember being absent minded.

John

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#876904 - 03/29/13 10:19 PM Re: Updating video card driver [Re: oldman]
Homer6 Offline
BAAG Specialist

Registered: 04/18/02
Posts: 5460
Loc: Oklahoma, USA
Your "someday" is about right, oldman. I've had OEM equipment which never had upgraded software/firmware, so I ended up replacing that piece of equipment with non-OEM equipment.
_________________________
If something gets your goat, it just proves you have a goat to get.

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#876911 - 03/29/13 10:55 PM Re: Updating video card driver [Re: oldman]
Draclvr Offline
BAAG Specialist

Registered: 06/03/05
Posts: 9683
Loc: In Missouri near St. Louis
Just another reason to keep building my own.
_________________________
Gardening is better than therapy. Plus you get tomatoes.

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#876975 - 03/30/13 10:36 AM Re: Updating video card driver [Re: Draclvr]
Homer6 Offline
BAAG Specialist

Registered: 04/18/02
Posts: 5460
Loc: Oklahoma, USA
Plus, when you build your own system you can eliminate all the bloatware dealer built systems usually include. Our latest system was son built.
_________________________
If something gets your goat, it just proves you have a goat to get.

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#877002 - 03/30/13 01:06 PM Re: Updating video card driver [Re: oldman]
Draclvr Offline
BAAG Specialist

Registered: 06/03/05
Posts: 9683
Loc: In Missouri near St. Louis
To me the lack of bloatware is #1, closely followed by non-OEM hardware!
_________________________
Gardening is better than therapy. Plus you get tomatoes.

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#880459 - 04/12/13 10:19 PM Re: Updating video card driver [Re: oldman]
oldman Offline
Addicted Boomer

Registered: 04/15/00
Posts: 3400
Loc: Lost in the Arizona Desert
As a follow up and thanks for all informative posts, I would like to inform all (in the for what it's worth department) that I returned the HP computer to the dealer.

I now have an Alienware X51 with and Intel i7_3770 3.40 GHz processor, 8GB memory, and a Nvidia GeForce GTX 660 (1.5 GB memory).

The computer, so far, runs like a dream and I am really pleased with it.
_________________________
You laugh because I'm different
I laugh because you're all the same

Funny I don't remember being absent minded.

John

Top
#880464 - 04/12/13 10:31 PM Re: Updating video card driver [Re: oldman]
Draclvr Offline
BAAG Specialist

Registered: 06/03/05
Posts: 9683
Loc: In Missouri near St. Louis
Oh, my - you got a good one, oldman! Now you're cooking with gas as my great grandma used to say...
_________________________
Gardening is better than therapy. Plus you get tomatoes.

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#880487 - 04/13/13 01:32 AM Re: Updating video card driver [Re: Draclvr]
Homer6 Offline
BAAG Specialist

Registered: 04/18/02
Posts: 5460
Loc: Oklahoma, USA
Make sure you chain that thing down, it could get up and go.
_________________________
If something gets your goat, it just proves you have a goat to get.

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