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Demos downloaded from Developer site #878777
04/06/13 01:26 PM
04/06/13 01:26 PM
Joined: Dec 2004
Posts: 1,863
Sanday, Orkney
Rosaboobie Offline OP
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I am not sure if this is the right place to ask this question but this has happened to me twice very recently. I downloaded Dreamscapes: The Sandman direct from Playrix and later on, I downloaded the demo from BFG, after having deleted the original demo. I have tried all day long to play the BFG demo without success. It just freezes on me. I am thinking that maybe some small programme has been left on my laptop by the Playrix demo but cant find it. I have done a search for any such file to no avail. I want to buy this game in today's sale but despite installing and uninstalling the demo several times, the demo still will not play for me. Any suggestions please before I contact BFG CS?


Boobie
Re: Demos downloaded from Developer site [Re: Rosaboobie] #878781
04/06/13 01:37 PM
04/06/13 01:37 PM
Joined: Jul 2000
Posts: 48,230
near Yosemite
Marian Offline
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I've moved you over to Glitches, Bugs & Patches in the hope that the techies might have some advice to offer. I'm not sure what the problem might be.

If all else fails, if you end up writing/talking to Big Fish Customer Support and explain your problem, they will honor the sale price so that you can still take advantage of it (assuming your problem is resolved). wave

Re: Demos downloaded from Developer site [Re: Marian] #878783
04/06/13 01:38 PM
04/06/13 01:38 PM
Joined: Dec 2004
Posts: 1,863
Sanday, Orkney
Rosaboobie Offline OP
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Thank you Marian - I have gone ahead and bought the game anyway!


Boobie
Re: Demos downloaded from Developer site [Re: Rosaboobie] #878785
04/06/13 01:40 PM
04/06/13 01:40 PM
Joined: Jul 2000
Posts: 48,230
near Yosemite
Marian Offline
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You are welcome - as you know, Big Fish Customer Support is great and I'm sure they will compensate you for the game if you can't get it running correctly. wave

Re: Demos downloaded from Developer site [Re: Rosaboobie] #878788
04/06/13 02:03 PM
04/06/13 02:03 PM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
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Originally Posted By: Rosaboobie
I am thinking that maybe some small programme has been left on my laptop by the Playrix demo but cant find it. I have done a search for any such file to no avail.

Have you tried a registry cleaner, like the "Registry" option of Ccleaner?
http://www.piriform.com/ccleaner/tour/registry-cleaner

Don't just use the regular "Cleaner" option on Ccleaner -- you need the "Registry" option to clean the registry.

Re: Demos downloaded from Developer site [Re: Jenny100] #878789
04/06/13 02:08 PM
04/06/13 02:08 PM
Joined: Dec 2004
Posts: 1,863
Sanday, Orkney
Rosaboobie Offline OP
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I am just running that now, jenny


Boobie
Re: Demos downloaded from Developer site [Re: Rosaboobie] #878806
04/06/13 03:15 PM
04/06/13 03:15 PM
Joined: Jun 2005
Posts: 20,010
Near St. Louis, MO
Draclvr Offline
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Just what I was going to suggest too, Rosaboobie.


Gardens put to bed for the winter. Time for some gaming!
Re: Demos downloaded from Developer site [Re: Draclvr] #878809
04/06/13 03:19 PM
04/06/13 03:19 PM
Joined: Jul 2000
Posts: 48,230
near Yosemite
Marian Offline
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Thanks, Jenny and Drac. smile

Re: Demos downloaded from Developer site [Re: Marian] #879100
04/07/13 01:19 PM
04/07/13 01:19 PM
Joined: Dec 2004
Posts: 1,863
Sanday, Orkney
Rosaboobie Offline OP
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Ran CCleaner (Registry) and I am now getting the error message "GetThreadContext failed" when I try to play the game, so I think it's time to contact BFG CS on this one.


Boobie
Re: Demos downloaded from Developer site [Re: Rosaboobie] #879116
04/07/13 01:59 PM
04/07/13 01:59 PM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
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Did you run Ccleaner only once? You have to keep running it and fixing errors and runnning it again and fixing errors again, etc. until it finds no more errors to fix.

Also you want to delete any game folders that either of the installs might have left behind as well as uninstalling from Add/Remove Programs before running Ccleaner. Sorry I forgot to mention that.

Once Ccleaner finds there are no more errors to fix, you reinstall the game from Big Fish.

Re: Demos downloaded from Developer site [Re: Jenny100] #879117
04/07/13 02:02 PM
04/07/13 02:02 PM
Joined: Dec 2004
Posts: 1,863
Sanday, Orkney
Rosaboobie Offline OP
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Sanday, Orkney
No, I only run it the once and fixed the errors - I will run it again, jenny, thanks.


Boobie
Re: Demos downloaded from Developer site [Re: Rosaboobie] #879118
04/07/13 02:02 PM
04/07/13 02:02 PM
Joined: Oct 2000
Posts: 40,644
southeast USA
Jenny100 Offline
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Jenny100  Offline
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Posts: 40,644
southeast USA
It usually takes more than once.
I updated my post about deleting game folders, so be sure you do that too.

Re: Demos downloaded from Developer site [Re: Jenny100] #879123
04/07/13 02:18 PM
04/07/13 02:18 PM
Joined: Dec 2004
Posts: 1,863
Sanday, Orkney
Rosaboobie Offline OP
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Rosaboobie  Offline OP
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Yes I saw that update, jenny, but I had already deleted all other game files and folders. I have now run CCleaner Registry until it could find no more issues, and have deleted the game again.


Boobie
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