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#880654 - 04/13/13 05:59 PM Re: Winners - Veil of Mystery: Seven Little Gnomes - Winners [Re: BrownEyedTigre]
kjos Online   happy
BAAG Specialist

Registered: 10/11/01
Posts: 5328
Loc: Beverly Hills, Florida
I guess everybody got the code and the game except me. Still waiting.
Richard


Edited by kjos (04/13/13 05:59 PM)
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#880661 - 04/13/13 06:37 PM Re: Winners - Veil of Mystery: Seven Little Gnomes - Winners [Re: BrownEyedTigre]
BrownEyedTigre Offline
The Sassy Global Moderator PR Liaison
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Registered: 01/04/04
Posts: 64775
Loc: In the Naughty Corner
Did you check your spam folder?
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#880662 - 04/13/13 06:39 PM Re: Winners - Veil of Mystery: Seven Little Gnomes - Winners [Re: BrownEyedTigre]
kjos Online   happy
BAAG Specialist

Registered: 10/11/01
Posts: 5328
Loc: Beverly Hills, Florida
Sure did. Not there.
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#880663 - 04/13/13 06:42 PM Re: Winners - Veil of Mystery: Seven Little Gnomes - Winners [Re: BrownEyedTigre]
BrownEyedTigre Offline
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Posts: 64775
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I just cc'd you on an email, let me know if you got it.
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#880665 - 04/13/13 06:49 PM Re: Winners - Veil of Mystery: Seven Little Gnomes - Winners [Re: BrownEyedTigre]
kjos Online   happy
BAAG Specialist

Registered: 10/11/01
Posts: 5328
Loc: Beverly Hills, Florida
Thanks so much for helping me I got your E-mail.
Richard
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#880667 - 04/13/13 07:01 PM Re: Winners - Veil of Mystery: Seven Little Gnomes - Winners [Re: BrownEyedTigre]
BrownEyedTigre Offline
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No problem, he will get to it on Monday but he will take care of it. Thanks for being patient.

Ana wave
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#880697 - 04/13/13 09:45 PM Re: Winners - Veil of Mystery: Seven Little Gnomes - Winners [Re: BrownEyedTigre]
Sly One Offline
Addicted Boomer

Registered: 07/12/06
Posts: 1167
Loc: Sacramento, CA
kjos just wanted you to know that I didn't get the free game, I actually bought my game directly from Viva Media and am still having the issue with AVG. I just wanted you to know that because I saw your post where you said you might buy it. smile
I'm sure we will hear from them early next week and hopefully the game will run. I don't know why it won't open. I have never had a problem with AVG before. Makes me think that maybe I should look into another virus program. UGH!!!!

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#880751 - 04/14/13 06:40 AM Re: Winners - Veil of Mystery: Seven Little Gnomes - Winners [Re: BrownEyedTigre]
GrandmaKate Offline
Junior Boomer

Registered: 06/11/11
Posts: 8
Loc: Shropshire
What's surprising me is that I've never had a problem with AVG before. Admittedly I usually use discs not downloads - but I've downloaded other stuff and it's not caused a problem.
I've also sent an email direct to Viva, so I'll wait and see what happens
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#880778 - 04/14/13 10:01 AM Re: Winners - Veil of Mystery: Seven Little Gnomes - Winners [Re: BrownEyedTigre]
BrownEyedTigre Offline
The Sassy Global Moderator PR Liaison
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Registered: 01/04/04
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AVG has deleted BigFish Games as well, it happens with a lot of the anti-virus at one time or another. Some components trigger a false positive. The importance is to notify the anti-virus companies after the specific component is identified so that add that to their accepted list. Otherwise people will continue to have the trouble.
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#880788 - 04/14/13 10:36 AM Re: Winners - Veil of Mystery: Seven Little Gnomes - Winners [Re: BrownEyedTigre]
rockingrjranch Offline
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Registered: 01/15/04
Posts: 448
Loc: Oregon
It really does sound like a great game. I have had other Viva Media games that have run with no problems, so I am sure they will get this one working.
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#880789 - 04/14/13 10:37 AM Re: Winners - Veil of Mystery: Seven Little Gnomes - Winners [Re: BrownEyedTigre]
Koalanut Offline
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Registered: 04/04/06
Posts: 832
Loc: Indiana

I don't have AVG, I have McAfee, and can't open the game either. I have tried redownloading and installing with it off and still no go. I did copy and paste the key in the first time, and so far that box has not come up again to type in the key. I did use CCleaner to make sure it was out and deleted Viva folder to get a clean reinstall.

Thanks Ana, I am sure it is some tweek in the programing somewhere. Looking forward to the game, I saw the screenshots. Looks good!
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#880790 - 04/14/13 10:39 AM Re: Winners - Veil of Mystery: Seven Little Gnomes - Winners [Re: Koalanut]
Sherlock Offline
BAAG Specialist

Registered: 02/27/01
Posts: 7377
Loc: Minnesota, USA
I redownloaded with my Kaspersky off and it still won't play. I don't think it's an antivirus issue. crazy
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#880946 - 04/15/13 01:37 AM Re: Winners - Veil of Mystery: Seven Little Gnomes - Winners [Re: Sherlock]
Mad Offline
True Blue Boomer

Registered: 11/21/00
Posts: 23361
Loc: United Kingdom
"The importance is to notify the anti-virus companies after the specific component is identified so that add that to their accepted list. Otherwise people will continue to have the trouble."

I am assuming it is down to Viva Media to do that, BrownEyedTigre ??
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#881043 - 04/15/13 10:13 AM Re: Winners - Veil of Mystery: Seven Little Gnomes - Winners [Re: BrownEyedTigre]
BrownEyedTigre Offline
The Sassy Global Moderator PR Liaison
Sonic Boomer

Registered: 01/04/04
Posts: 64775
Loc: In the Naughty Corner
No, that was directed to members. I have seen many developers over the years ask us (consumers) to ask the anti-virus companies to look into their lists because they are getting false positives. I do not have time to find them all, but here is one example of BF asking us to contact AVG.

The more that complain, the faster they fix it.

UPDATE: Viva-Media is working on the download issues and hope to have a solution by the end of the day. Please be patient.

Richard, you were resent the code. Please check your email.

Ana wave


Edited by BrownEyedTigre (04/15/13 11:22 AM)
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#881084 - 04/15/13 12:02 PM Re: Winners - Veil of Mystery: Seven Little Gnomes - Winners [Re: BrownEyedTigre]
kjos Online   happy
BAAG Specialist

Registered: 10/11/01
Posts: 5328
Loc: Beverly Hills, Florida
Ana I received the code and installed the game everything worked fine. Went to play the game but I can't get a full screen. Put a check on the full screen and applied, didn't do any good. The game will play but to small.
Richard
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